Gregory Bowen
Huntingtown,MD
Summary
Dedicated and hardworking professional with a proven track record in the hospitality industry. Experienced in revenue management, customer service, and improving key performance metrics such as ADR and RevPAR. Successfully increased guest satisfaction scores by empowering housekeepers and reducing refund rates by 12%. The motivation to provide a better life for my children drives my commitment to excellence. Recognized team player who consistently contributes to operational success and long-term growth.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Housekeeping Director
Rod N Reel Resort
Chesapeake Beach, MD
08.2023 - Current
- Train housekeepers on cleaning and maintenance tasks
- Oversee staff on a daily basis
- Check rooms and common areas, including stairways and public areas, for cleanliness
- Schedule shifts and arrange for replacements in cases of absence
- Establish and educate staff on cleanliness, tidiness and hygiene standards
- Motivate team members and resolve any issues that occur on the job
- Respond to customer complaints and special requests
- Monitor and replenish cleaning products stock including floor cleaner, bleach and rubber gloves
- Maintain departmental inventories and order supplies/equipment as needed
- Participate in large cleaning projects as required
- Ensure compliance with safety and sanitation policies in all areas
- Run and operate Machinery for floor work
- Train staff on operational use of floor equipment.
- Have staff huddle meeting and tool box talks
Building Services Assistant Manager
CALVERT COUNTY PUBLIC SCHOOLS
Prince Frederick, MD
12.2020 - 11.2023
- Performed maintenance checks on equipment and organized janitorial closets according to safety codes.
- Oversaw daily operations for staff arrival and departure.
- Managed upkeep of both interior and exterior school environments.
- Directed team of 10 members.
- Assisted school with summer cleaning to restore operational efficiency.
Front Office Manager
Marriott Springhill Suites
Prince Frederick, MD
04.2018 - 01.2021
- Assume the position of the Manager on Duty
- Update all files and reset the system for the following day activity
- Supervisor the outside security company if necessary
- Welcome guest to the hotel and perform the check-in process
- Thank guests and perform the check-out process
- Answer all incoming and in-house phone calls
- Assist callers with making and/or changing reservations
- Assist all guests as necessary to ensure a positive experience
- Be knowledgeable of all emergency procedures and hotel policies.
- Perform routine daily tasks
- Communicate all pertinent information to Managers and Supervisors
- Tidy up the public space/lobby to ensure cleanliness.
- Ability to work while standing for extended periods of time.
Custodian/Janitor
CALVERT COUNTY GOVERNMENT
Prince Frederick, MD
10.2018 - 03.2019
- Sweep and mop hallways, stairs and offices
- Empty wastebaskets and dispose the trash in prescribed manner
- Dust horizontal surfaces
- Empty and wash ashtrays
- Clean bathrooms
- Wax and buff floors with prescribed buffers
- Clean glass and windows
- Wash walls and other vertical surfaces
- Sweep and clear snow from outside steps and sidewalks
- Polish kick panels, doorknobs and other designated fixtures
- Strip and wax floors
- Vacuum rugs
- Mix cleaning solutions
- Maintain issued equipment
- Notify supervisor when supplies and equipment are needed to perform tasks
- All other duties assigned by Custodial Foreman
Lead Housekeeper/porter
Calvert memorial hospital
Prince Frederick, MD
02.2015 - 02.2019
- Train housekeepers on cleaning and maintenance tasks
- Oversee staff on a daily basis
- Check rooms and common areas, including stairways and lounge areas, for cleanliness
- Schedule shifts and arrange for replacements in cases of absence
- Establish and educate staff on cleanliness, tidiness and hygiene standards
- Motivate team members and resolve any issues that occur on the job
- Respond to customer complaints and special requests
- Monitor and replenish cleaning products stock including floor cleaner, bleach and rubber gloves
- Participate in large cleaning projects as required
- Ensure compliance with safety and sanitation policies in all areas
Lead Houseman
Residence Inn by Marriott
West Virginia Central Junction, WV
01.2014 - 12.2014
- Performed routine maintenance tasks such as cleaning, painting, and repairing in order to maintain the overall appearance of the property
- Assisted with setting up and tearing down equipment for events and meetings, ensuring all items were properly stored afterwards
- Collaborated with housekeeping staff to ensure that guest rooms were cleaned and prepared according to established standards
- Maintained inventory of supplies and equipment, promptly restocking when necessary to avoid any disruptions in service
- Responded quickly to guest requests for repairs or assistance, resolving issues efficiently and providing excellent customer service
- Operated various tools and equipment safely and effectively, including power tools, vacuums, carpet cleaners, etc
- Assisted in the setup of conference rooms by arranging furniture, audiovisual equipment, and other necessary materials
- Inspected public areas regularly for cleanliness and functionality; reported any maintenance issues or safety hazards immediately
- Ensured compliance with health and safety regulations by following proper procedures for handling hazardous materials or chemicals
- Trained new houseman staff members on standard operating procedures (SOPs) for maintaining cleanliness throughout the property
- Collaborated with front desk personnel to prioritize urgent repair requests based on guest needs
Front Desk/Night Auditor
The resort at glade springs
West Virginia Central Junction, WV
03.2011 - 02.2014
- Greeted and checked in guests, ensuring a positive first impression and providing exceptional customer service
- Managed guest reservations, including modifications, cancellations, and room assignments
- Handled cash transactions accurately and efficiently during check-in/check-out process
- Maintained a clean and organized front desk area to create a welcoming environment for guests
- Responded promptly to guest inquiries, concerns, and requests with professionalism and attention to detail
- Collaborated with housekeeping staff to ensure timely delivery of requested amenities or services for guests
- Performed night audit duties by reconciling daily transactions, preparing reports, and balancing accounts receivable/payable
- Verified accuracy of guest charges on invoices before finalizing check-outs to minimize billing discrepancies
- Assisted in resolving any issues or complaints from guests effectively and efficiently to maintain high levels of satisfaction
- Provided recommendations for local attractions, restaurants, transportation options, etc. based on guest preferences
- Utilized computer systems (PMS) proficiently for managing reservations, updating guest profiles, generating reports etc
Education
High school diploma - undefined
Northern high school
Skills
- Office management
- Management
- Organizational skills
- Hotel experience
- Supervising experience
- English
- Microsoft Office
- Customer service
- Front desk
- Time management
- Facilities management
- Facilities Maintenance
- Hospital experience
- Construction
- Conflict management
- Communication skills
- Leadership
- Mentoring
- Laundry
- Floor Care
- Housekeeping management
- Cash handling
- Custodial experience
- Housekeeping
- Hospitality
Certification
- OSHA 10 Present
- Driver's License
- CPR certified
- Boom lift
Additional Information
Hazmat awareness
Timeline
Housekeeping Director
Rod N Reel Resort
08.2023 - Current
Building Services Assistant Manager
CALVERT COUNTY PUBLIC SCHOOLS
12.2020 - 11.2023
Custodian/Janitor
CALVERT COUNTY GOVERNMENT
10.2018 - 03.2019
Front Office Manager
Marriott Springhill Suites
04.2018 - 01.2021
Lead Housekeeper/porter
Calvert memorial hospital
02.2015 - 02.2019
Lead Houseman
Residence Inn by Marriott
01.2014 - 12.2014
Front Desk/Night Auditor
The resort at glade springs
03.2011 - 02.2014
High school diploma - undefined
Northern high school