Gregory Bowen
San Antonio,TX
Summary
Skilled Guest Services Supervisor proficient in the requirements and desires of guests at [Number]-star properties. Seeking to offer good multitasking and organizational skills, industry knowledge and a professional demeanor to a challenging role at [Company].
Overview
33
33
years of professional experience
Work History
Guest Services Agent
Marriott Rivercenter Hotel
11.2012 - Current
- Front Office/Bellstand 7.25 pr/hr+tips ($40,000) Bellmen assist hotel guests with a broad range of services such as greeting and check-in, luggage, transportation, reservations, issue resolution, and room service.
- A commitment to customer service excellence is a requirement for success in this role, as well as strengths in team collaboration, time management, and interpersonal skills.
Accounting/Billing Clerk
07.2002 - Current
- Supervisor: Chris Casias - Owner.
- General office duties; answering phones, filing, taking orders, sales, bookkeeping.
Billing & Collections Agent
San Antonio, TX
10.2012 - 10.2013
- Working with Moms system (both).
- Collections, follow-up, appeals, data entry, posting.
- Specialize in Medicare & Medicaid.
- Manage account balances to discover outstanding debts or other inconsistencies Collect all information needed to calculate bills receivable (order amounts, discount rates etc.) Check the data input in the accounting system to ensure accuracy of final bill Issue invoices and bills and sent them to customers through various channels (mail, e-mail etc.) Issue customer account statements periodically or whenever necessary Receive payments through various methods (cash, online payments etc.) and check for credibility Send reminders for payments and contact customers when assigned Update accounting records with new payments, balances, customer information etc.
- Answer questions and handle complaints from customers regarding bills Report on activity to upper management.
Billing & Collections Agent
Suzanne Rostomian CPA, LLC
San Antonio, TX
03.2007 - 10.2012
- Working with Moms system (both).
- Collections, follow-up, appeals, data entry, posting.
- Specialize in Medicare & Medicaid.
- Manage account balances to discover outstanding debts or other inconsistencies Collect all information needed to calculate bills receivable (order amounts, discount rates etc.) Check the data input in the accounting system to ensure accuracy of final bill Issue invoices and bills and sent them to customers through various channels (mail, e-mail etc.) Issue customer account statements periodically or whenever necessary Receive payments through various methods (cash, online payments etc.) and check for credibility Send reminders for payments and contact customers when assigned Update accounting records with new payments, balances, customer information etc.
- Answer questions and handle complaints from customers regarding bills Report on activity to upper management Bowen's Collectibles - Self Employed.
Cashier
Whole Foods Market
San Antonio, TX
10.1998 - 10.2012
- With the exception of two periods of time, where I attempted to make it a full time business (07/2002 – 10/2003).
Supervisor, Cashier Supervisor
10.2003 - 05.2005
- Ring up sales Greets customers including answering phones and directing customer inquiries to appropriate party.
- Handles cash transactions between customer and retail store.
- Answers routine billing questions/issues from customers.
- Receives and processes all payments according to standard procedures.
- Scan products, operate scanning equipment and fix scanning issues.
- Processes credit and debit cards, helping customers use processing equipment.
- Counts money back to customer in an accurate and concise manner.
- Assists in the opening and closing of a retail location which includes and but not limited to cash handling and deposits.
- Informs customers about services available and assesses customer needs.
- Examine products being purchased for damages and price accuracy.
- Coordinate with retail staff for product inquiries and price checks.
- Process receipts and in store coupons for customers.
- Resolve escalated issues with angry customers.
- Train and sometimes supervise new cashiers or retail workers.
- Assists in the maintenance of store front and retail displays.
- Help stock shelves in proximity of the cash register.
- Completes, processes, and maintains applicable paperwork and records.
- Count the cash in the drawer at the end of the day ensuring cash equals receipts.
- Performs daily, weekly and monthly audits of cash intake or cash drawers.
Billing & Collections Agent
NCO Financial
San Antonio, TX
06.2001 - 07.2002
- Working with Medisoft system.
- Supervisor: Norma Hernandez - Asst.
- Mngr.
- Claims Dept.
- Collections, follow-up, appeals, data entry, posting.
- Laid Off – Office Closed Manage account balances to discover outstanding debts or other inconsistencies Collect all information needed to calculate bills receivable (order amounts, discount rates etc.) Check the data input in the accounting system to ensure accuracy of final bill Issue invoices and bills and sent them to customers through various channels (mail, e-mail etc.) Issue customer account statements periodically or whenever necessary Receive payments through various methods (cash, online payments etc.) and check for credibility Send reminders for payments and contact customers when assigned Update accounting records with new payments, balances, customer information etc.
- Answer questions and handle complaints from customers regarding bills Report on activity to upper management.
Billing & Collections Agent
Veritas Mngt. Inc
San Antonio, TX
05.2000 - 03.2001
- Working with MOMS and IDX systems.
- Collection, follow-up, appeals, data entry, posting.
- Laid Off – Loss of business.
Billing Clerk II
U.T.H.S.C.S.A./U. P. G
San Antonio, TX
06.1998 - 03.2000
- Working with MOMS & IDX systems.
Guest Services Agent
Marriott Riverwalk Hotel -711 E Riverwalk
San Antonio, TX
01.1997 - 08.1998
- Greet guests, help with luggage and information on the city.
- Bellmen assist hotel guests with a broad range of services such as greeting and check-in, luggage, transportation, reservations, issue resolution, and room service.
- A commitment to customer service excellence is a requirement for success in this role, as well as strengths in team collaboration, time management, and interpersonal skills.
Guest Services Agent
St. Anthony Hotel - 300 E Travis
San Antonio, TX
04.1994 - 09.1997
- Greet guests, help with luggage and information on the city.
- Bellmen assist hotel guests with a broad range of services such as greeting and check-in, luggage, transportation, reservations, issue resolution, and room service.
- A commitment to customer service excellence is a requirement for success in this role, as well as strengths in team collaboration, time management, and interpersonal skills.
Guest Services Agent
San Antonio, Airport Hilton - 611 NW Loop 410
San Antonio, TX
04.1993 - 04.1994
- Greet guests, help with luggage and information on the city.
- Bellmen assist hotel guests with a broad range of services such as greeting and check-in, luggage, transportation, reservations, issue resolution, and room service.
- A commitment to customer service excellence is a requirement for success in this role, as well as strengths in team collaboration, time management, and interpersonal skills.
Contractor
CC Masonry & Cast Stone
San Antonio, TX
Supervisor, Claims Manager
- Collections, follow-up, appeals on Dr.’s claims, incoming patient calls, data entry.
Education
Bachelors - Anthropology
U.T.S.A
2005
Medina Valley I.S.D
1986
Skills
- Accounting
- Billing
- Bookkeeping
- Cash handling
- Cash register
- Closing
- Interpersonal skills
- Concise
- Credit
- Customer service
- Data entry
- Debit
- Directing
- Filing
- Front Office
- General office duties
- Hr
- Medisoft
- Money
- Office
- Pr
- Processes
- Requirement
- Retail
- Sales
- Scanning
- Supervisor
- Answering phones
- Time management
- Transportation
- Resolving disputes
- Resolving disputes
- Greeting customers
- Guest relations
- Guest engagement strategies
- Customer relationship management
- Check-out procedures
Timeline
Guest Services Agent
Marriott Rivercenter Hotel
11.2012 - Current
Billing & Collections Agent
10.2012 - 10.2013
Billing & Collections Agent
Suzanne Rostomian CPA, LLC
03.2007 - 10.2012
Supervisor, Cashier Supervisor
10.2003 - 05.2005
Accounting/Billing Clerk
07.2002 - Current
Billing & Collections Agent
NCO Financial
06.2001 - 07.2002
Billing & Collections Agent
Veritas Mngt. Inc
05.2000 - 03.2001
Cashier
Whole Foods Market
10.1998 - 10.2012
Billing Clerk II
U.T.H.S.C.S.A./U. P. G
06.1998 - 03.2000
Guest Services Agent
Marriott Riverwalk Hotel -711 E Riverwalk
01.1997 - 08.1998
Guest Services Agent
St. Anthony Hotel - 300 E Travis
04.1994 - 09.1997
Guest Services Agent
San Antonio, Airport Hilton - 611 NW Loop 410
04.1993 - 04.1994
Contractor
CC Masonry & Cast Stone
Supervisor, Claims Manager
Bachelors - Anthropology
U.T.S.A
Medina Valley I.S.D