Gregory Boyle
Park Hill
Summary
Dynamic and results-driven professional with extensive experience as a Lead Pawnbroker at BS&G Pawnshop. Expert in negotiation and fraud detection, consistently achieving high sales targets while enhancing customer relationships. Proven ability to streamline loan processes and implement effective loss prevention strategies, ensuring compliance and operational excellence.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Billing and Coding position. Ready to help team achieve company goals.
Overview
18
18
years of professional experience
Work History
Lead Pawnbroker
BS&G Pawnshop
01.2013 - 10.2024
- Conducted thorough research on market trends to stay current on industry standards and anticipate customer needs.
- Negotiated favorable terms with vendors for purchasing merchandise at competitive prices.
- Streamlined loan processes for faster transactions, resulting in improved customer experience.
- Achieved high sales targets consistently through effective communication skills and product knowledge mastery.
- Collaborated with law enforcement agencies to prevent fraudulent activities and recover stolen goods.
- Appraised various types of merchandise accurately, maintaining fairness and transparency in all dealings.
- Implemented loss prevention measures to reduce shrinkage rates and protect company assets.
- Resolved customer complaints promptly and professionally, retaining valuable business relationships.
Pawnbroker
Old Irishman’s Pawnshop
01.2008 - 11.2012
- Negotiated fair prices for both buying and selling items while maintaining profitability goals for the business.
- Made loans on items after closely inspecting item values, collecting payments or tangible property as collateral.
- Maintained a clean, organized, and secure store environment to ensure smooth operations and prevent theft.
- Complied with local, state and federal laws in reviewing identification, obtaining thumbprints and verifying serial numbers against law enforcement databases.
- Prepared all paperwork, checked identifying information and documented transactions.
- Collaborated with law enforcement agencies to report stolen property or suspicious activities detected during daily operations.
- Provided training to new employees on company policies, procedures, valuation methods, and industry regulations.
- Evaluated the value of various items, such as jewelry, electronics, tools, and antiques, based on market conditions and item condition.
- Resolved customer disputes tactfully and professionally to maintain positive customer experiences.
Server
On The Border
08.2006 - 12.2007
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Education
Certificate - Billing And Coding
Oklahoma State University
Stillwater, OK04-2025
Associate of Applied Science - Nursing
Florida Gulf Coast University
Fort Myers, FL08-2007
High School Diploma -
Suwannee High School
Live Oak, FL05-2006
Skills
- Organizational growth
- Customer relationship building
- Employee training and development
- Strong negotiation
- Merchandising strategies
- Inventory management expertise
- Fraud detection
- Regulatory compliance
- Financial analysis proficiency
- Loss prevention awareness
- Security measures implementation
- Cash handling experience
- Team leadership experience
- Loan processing expertise
- Advanced sales techniques
- Effective communicator
- Negotiations
- Documentation skills
- Recordkeeping skills
- Cash flow management
- Inventory management
- Sales proficiency
- ATF guidelines
- Loan processing
- Legal compliance
- Negotiation
- Security awareness
- Upselling techniques
- Property appraisals
- Item pricing
- ICD-10 proficiency
- Medical coding guidelines
- Claims processing
- Diagnostic coding
- Medical coding certification
Accomplishments
- Supervised team of up to 10 staff members.
- Integrated Pawn Master to BRAVO Softwear.
Timeline
Lead Pawnbroker
BS&G Pawnshop
01.2013 - 10.2024
Pawnbroker
Old Irishman’s Pawnshop
01.2008 - 11.2012
Server
On The Border
08.2006 - 12.2007
Certificate - Billing And Coding
Oklahoma State University
Associate of Applied Science - Nursing
Florida Gulf Coast University
High School Diploma -
Suwannee High School
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