GREGORY BREWER JR
IT Specialist
Atlanta,GA
Summary
Proven Information Technology Professional that is successful in meeting new technical challenges and finding solutions to meet the needs of the organization, works exceptionally well in both team environments and individual assignments and having ten years of experience in IT, with an expertise in Windows Networking and Mac Operating Systems. Excels in resolving employer challenges with innovative solutions, systems and processes improvements proven to increase efficiency, and customer satisfaction. Innovative IT Support Specialist with experience in selecting and setting up diverse technical equipment. Strong written and oral communication skills resulting in knowledgeable, satisfied customers. Excellent instructional and problem-solving skills reduce concerns related to new technology. Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success. Skilled IT Support Specialist with broad base of experience in technical support and operations. Resolves problems quickly, delivering high levels of customer satisfaction. Excellent knowledge of Technology.
Overview
14
14
years of professional experience
Work History
Conversion Project; Team Lead
Bailiwick, US Bank
- Facilitated team of four techs - responsible for team daily workflow, team member performance, inventory of equipment, and equipment delivery shipment
- Extend new T1 and analog lines from MPOP over previously installed cables
- Installed router, switch, monitor, server, and UPS and confirm connectivity with US Bank
- Installed MFD printers, two work stations, one validator (on workstations), and one signature pad as directed
- Installed two 7962 IP phones and emergency phone
- Supervised installation teams, which were responsible for setup and certification of servers, and printers.
IT Specialist-Contractor
HireWell, Cushman & Wakefield, O’Connor
Chicago, IL
01.2015 - 01.2021
- Analyzed issues to identify troubleshooting methods needed for quick remediation
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions
- Patiently walked individuals through basic troubleshooting tasks
- Provided Tier 1 IT support to non-technical internal users through desk side support services
- Used ticketing systems to manage and process support actions and requests
- Managed high levels of call flow and responded to technical support needs
- Provided documentation on troubleshooting of technical processes to support desk staff
Computer Technical and Support Specialist
TEK Systems, Inc
Chicago, IL
01.2014 - 01.2015
Computer Support Specialist-Contractor
AON, Incorporated, Smart Source, Inc
Chicago, IL
01.2013 - 01.2014
- Culled technology knowledge to perform IT troubleshooting, restoration and maintenance services to maintain organizational performance levels
- Tracked issue resolution policies to maintain compliance with internal standards
- Imaged and prepared new computers for integration into company networks and systems
- Patiently walked individuals through basic troubleshooting tasks
- Refurbished PC systems and peripherals such as monitors, networking equipment, printers and more
- Decommissioned outdated equipment, referring devices to appropriate recyclers or disposal personnel
- Recovered critical information from data back ups to restore functionality
Director of Operations
Rock of Victory Fellowship Church
Chicago, IL
01.2008 - 01.2011
- The Director of Ministries is responsible for providing leadership, strategic direction, and management for the overall operations of Ministries for Rock of Victory Fellowship
- Developed efficiency-enhancing workflow/process improvements that made it possible to accommodate increasing responsibilities necessitated by staff reductions
- Oversaw day-to-day ministries operations
- Implemented and directed Strategic Planning Projects and Budgets
- Also responsible for developing three to five year Strategic Planning Budget
- Monitored operating objectives budgets, staffing, building projects and others task as assigned.
Records Management
The Venturi Staffing Agency, Brown, Austin & Wood LLP
Sidney
01.2004 - 01.2007
- Responsible for day-to-day operations of t Records Room
- Participated with other records and information staff in overseeing effective maintenance of records management systems including Interwoven File Creation, RFID File Tagging and Programming, File Retrieval, and Re-Shelving
- Database Management, and Maintenance to ensure records are accurately documented and stored
- Maintained ongoing communications with all departments regarding maintenance, creation, revising, reviewing, and retrieval and archiving of records.
Education
Bachelor of Science - Computer Info Systems ComputerTraining
National Louis University
Chicago, IL05.2021
MCTS (Microsoft Certified Technology Specialist) A+ Certification -
Computer Training Source
Chicago, IL05.2011
Skills
- Technical Support
- Windows Networking, Lotus Notes
- End-User/User Accounts
- Active Directory
- Remote PC/Microsoft Remote Desktop/Citrix
- Ticketing (ServiceNow/Service Desk)
- Hardware and Software Repair
- Help Desk Support
- Software and Hardware Implementation
- User Support and Troubleshooting
- Remote Technical Support
- Computer Operating Systems
- Microsoft Office 360
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
IT Specialist-Contractor
HireWell, Cushman & Wakefield, O’Connor
01.2015 - 01.2021
Computer Technical and Support Specialist
TEK Systems, Inc
01.2014 - 01.2015
Computer Support Specialist-Contractor
AON, Incorporated, Smart Source, Inc
01.2013 - 01.2014
Director of Operations
Rock of Victory Fellowship Church
01.2008 - 01.2011
Records Management
The Venturi Staffing Agency, Brown, Austin & Wood LLP
01.2004 - 01.2007
Conversion Project; Team Lead
Bailiwick, US Bank
Bachelor of Science - Computer Info Systems ComputerTraining
National Louis University
MCTS (Microsoft Certified Technology Specialist) A+ Certification -
Computer Training Source
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