GREGORY BREWER JR
Atlanta,GA
Summary
Proven Information Technology Professional that is successful in meeting new technical challenges and finding solutions to meet the needs of the organization, works exceptionally well in both team environments and individual assignments and has ten years of experience in IT. Excels in resolving employer challenges with innovative solutions, systems, and processes improvements proven to increase efficiency, and customer satisfaction. Strong written and oral communication skills resulting in knowledgeable, satisfied customers. Enthusiastic team player ready to contribute to company success. Skilled IT Support Specialist with a broad base of experience in technical support and operations. Innovative IT Support Specialist with experience in selecting and setting up diverse technical equipment. Strong written and oral communication skills resulting in knowledgeable, satisfied customers. Excellent instructional and problem-solving skills reduce concerns related to new technology.
Overview
10
10
years of professional experience
1
1
Certification
Work History
IT Support Specialist
FiberVisions
08.2022 - Current
- Utilizes qualitative and quantitative methods to assess organizational structures, management policies, and administrative operations for enhanced efficiency
- Prepared new computers and mobile devices according to internal policies on standardized software and security deployments
- Evaluates management practices and administrative operations within major organizational units
- Answered questions and provided information to customers about new software or hardware
- Determined hardware and network system issues using proactive troubleshooting techniques
- Resolved diverse range of technical issues across multiple systems and applications for end-users
- Assisted customers in identifying issues and explained solutions to restore service and functionality
- Activated accounts for clients interested in new services
- Develops, analyzes, and evaluates new or revised managerial policies, regulations, procedures, goals, or objectives
- Formulates and suggests additional policies, procedures, or modifications to enhance the efficiency and effectiveness of current managerial operations
- Loaded software, granted permissions and configured hardware for new employees as part of onboarding process
- Performed daily system monitoring, verifying integrity and availability of hardware, server resources, systems and key processes.
- Resolved computer and system networking problems to maintain user productivity.
- Stayed up to date on software and hardware updates to optimize efficiency and productivity for management of clients.
IT Support Specialist
Robert Half
02.2022 - 08.2022
- Delivered onsite technical support for 500+ employees
- Collaborated with HR department to design standardized onboarding processes and training assets
- Prepared new computers and mobile devices according to internal policies on standardized software and security deployments
- Determined hardware and network system issues using proactive troubleshooting techniques
- Loaded software, granted permissions, and configured hardware for new employees as part of onboarding process
- Used ticketing systems to manage and process support actions and requests
- Provided Tier 1 IT support to non-technical internal users through desk-side support services
- Activated accounts for clients interested in new services
- Provided replacement files to customers missing data, media files, and software components.
IT Specialist
HireWell, Cushman & Wakefield, O'Connor
01.2015 - 01.2022
- Analyzed issues to identify troubleshooting methods needed for quick remediation
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions
- Patiently walked individuals through basic troubleshooting tasks
- Provided Tier 1 IT support to non-technical internal users through desk side support services
- Used ticketing systems to manage and process support actions and requests
- Managed high levels of call flow and responded to technical support needs
- Provided documentation on troubleshooting of technical processes to support desk staff.
Computer Support Specialist, Team Lead
TEK Systems, Inc | US Bank Bailiwick Project
01.2014 - 01.2015
- Facilitated team of four techs - responsible for team daily workflow, team member performance, inventory of equipment, and equipment delivery shipment
- Extend new T1 and analog lines from MPOP over previously installed cables
- Installed router, switch, monitor, server, and UPS and confirm connectivity with US Bank
- Installed MFD printers, two workstations, one validator (on workstations), and one signature pad as directed
- Installed two 7962 IP phones and emergency phones
- Supervised installation teams, which were responsible for setup and certification of servers, and printers.
Education
Bachelor of Science - Computer Info Systems
National Louis University
Chicago, IL08.2024
Skills
- Technical Support
- Windows Networking
- Lotus Notes
- End-User/User Accounts
- Active Directory
- Remote PC/Microsoft Remote Desktop/Citrix
- Ticketing (ServiceNow/Service Desk)
- Hardware and Software Repair
- Help Desk Support
- Software and Hardware Implementation
- User Support and Troubleshooting
- Remote Technical Support
- Computer Operating Systems
- Microsoft Office 360
- Knowledge Management
- Standard Operating Procedures
- SharePoint Server
- System Configuration
- Ticketing system proficiency
- VPN Configuration
- Patch management
Certification
MCTS (Microsoft Certified Technology Specialist) A+ Certification, 05/2011, Computer Training Source, Chicago, IL
Timeline
IT Support Specialist
FiberVisions
08.2022 - Current
IT Support Specialist
Robert Half
02.2022 - 08.2022
IT Specialist
HireWell, Cushman & Wakefield, O'Connor
01.2015 - 01.2022
Computer Support Specialist, Team Lead
TEK Systems, Inc | US Bank Bailiwick Project
01.2014 - 01.2015
Bachelor of Science - Computer Info Systems
National Louis University
Similar Profiles
Brandon DenommeBrandon Denomme
Operator at FiberVisionsOperator at FiberVisions
Paul ComriePaul Comrie
Stream Manager at Nokia USA IncStream Manager at Nokia USA Inc
Moziah DavisMoziah Davis
Transmission Analyst at Georgia PowerTransmission Analyst at Georgia Power
Matthew RyanMatthew Ryan
Regional Sales Manager- East at Assa Abloy Americas Residential / Spectrum BrandsRegional Sales Manager- East at Assa Abloy Americas Residential / Spectrum Brands
Anderson AmaroAnderson Amaro
Air Duct Cleaning Technician at Self-employed / ContractorAir Duct Cleaning Technician at Self-employed / Contractor