GREGORY BREWER JR
Indorama Ventures
Atlanta,GA
1
Certification
13
years of professional experience
Dedicated IT professional with over 10 years of experience in enterprise support, endpoint management, and security. Holds CompTIA Security+ certification, demonstrating expertise in identity and access management, network troubleshooting, and IT operations improvement. Seeking Cybersecurity Analyst or Security Analyst I roles to enhance organizational security through hands-on Microsoft security and infrastructure support.
Work History
IT Support Tier II
4 Years- Provide Tier II enterprise technical support for end users, Windows devices, business applications, and infrastructure services through ticketing and desk-side support channels.
- Troubleshoot network connectivity and access issues involving TCP/IP, DNS, DHCP, VPN, LAN/WAN connectivity, Wi-Fi, routers, switches, printers, and IP-based devices.
- Administer user identities, groups, permissions, and access rights in Microsoft Entra ID (Azure AD) and Active Directory in support of secure onboarding, role changes, and offboarding.
- Supported endpoint security operations using Microsoft Defender for Endpoint by reviewing device security status, assisting with remediation, and escalating potential security events to ensure compliance with security protocols.
- Support endpoint security operations using Microsoft Defender for Endpoint by reviewing device security status, assisting with remediation, and escalating potential security events according to established procedures.
- Monitored hardware, servers, systems, and key business processes daily; performed backups and recovery activities to maintain system availability and data integrity.
- Develop technical documentation, standard operating procedures, and user guidance that improve troubleshooting consistency, user adoption, and service delivery.
- Developed technical documentation, standard operating procedures, and user guidance to enhance troubleshooting consistency and user adoption, improving overall service delivery.
IT Support Specialist, Contractor
6 Months- Delivered onsite technical support for more than 500 employees, resolving hardware, software, account-access, and network-related incidents.
- Prepared and deployed computers and mobile devices according to standardized software, security, and onboarding requirements.
- Troubleshoot hardware and network issues using a structured approach; configured software, permissions, and equipment for new employees.
- Used ticketing systems to document, prioritize, and resolve service requests while providing clear support to nontechnical users.
IT Specialist, Contractor
7 Years- Provided Tier I and Tier II technical support, diagnosed user and system issues, and guided users through effective remediation steps.
- Managed support-ticket workflows, documented technical processes, and responded to high volumes of end-user support needs.
- Implemented IT solutions to enhance operational efficiency across various departments.
- Managed software installation and upgrades, ensuring minimal disruption to daily operations.
- Coordinated troubleshooting efforts, resolving technical issues swiftly to maintain productivity.
Computer Support Specialist, Team Lead
1 Year- Led four-technician team to streamline daily workflow, manage performance, oversee equipment inventory, coordinate delivery, and facilitate field installation activities.
- Installed and validated routers, switches, servers, UPS units, workstations, printers, IP phones, and ensured network connectivity for bank locations.
- Supported T1 and analog-line extensions from MPOE and supervised installation teams for setup and certification of servers and printers to ensure operational readiness.
Education
Bachelor of Science - Cybersecurity
Expected Graduation: 2028
Skills
Microsoft Cloud & Endpoint: Microsoft Entra ID (Azure AD)
Microsoft Intune
Microsoft Defender for Endpoint
Active Directory
Microsoft 365
SharePoint
Security & Identity: CompTIA Security+
User provisioning
RBAC
access management
endpoint security
security policy compliance
Support & Operations: Tier II support
ServiceNow/Service Desk
remote and desk-side support
Windows troubleshooting
hardware/software deployment
asset management
SOPs and documentation
Networking & Infrastructure: TCP/IP
DNS
DHCP
VPN
LAN/WAN troubleshooting
Wi-Fi
routers
switches
IP phones
server and UPS connectivity
Incident management
Customer service
Teamwork and collaboration
Friendly
positive attitude
Certification
MCTS (Microsoft Certified Technology Specialist), CompTIA A+ Certification
Timeline
IT Support Tier II
Indorama Ventures
08.2022 - CurrentRead More
IT Support Specialist, Contractor
Robert Half
02.2022 - 08.2022Read More
IT Specialist, Contractor
HireWell, Cushman & Wakefield, O'Connor
01.2015 - 01.2022Read More
Computer Support Specialist, Team Lead
TEK Systems, Inc.
01.2014 - 01.2015Read More
University of Phoenix
Bachelor of Science from Cybersecurity
Read More