Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
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Gregory Bridges

Newnan,Georgia

Summary

Dynamic and results-oriented professional with extensive experience in loss prevention and operations management, notably at O'Reilly Auto Parts. Excelled in internal auditing, policy enforcement, and driving significant improvements in compliance and profitability. Recognized for strong ethics and integrity, alongside a proven track record of reducing shrinkage and enhancing asset protection. Successfully merged Wells Fargo and FIB ATMs, showcasing exceptional project management and collaboration skills.

Overview

40
40
years of professional experience
1
1
Certification

Work History

Loss Prevention Auditor

O'Reilly Auto Parts
Atlanta, GA
04.2016 - Current
  • Conduct annual field audits for 47 stores across Georgia and Alabama, utilizing a standardized Store Audit Checklist to evaluate operations and performance.
  • Collaborate with store managers to discuss audit results and provide actionable recommendations, ensuring compliance with loss prevention policies.
  • Audit and verify customer cash refunds, distribute Customer Service Cards, and directly contact customers for confirmation on suspect refunds.
  • Review monthly inventory changes, troubleshoot errors, and communicate recurring issues to store and district managers.
  • Analyze Returns Department overages and shortages reports to classify discrepancies and identify shrinkage causes.
  • Monitor monthly reports to detect fraudulent activities pertaining to transactions, and conduct thorough investigations as needed.
  • Facilitate training sessions on loss prevention procedures, promoting awareness of shrinkage issues among store teams.
  • Attend district-level manager meetings to discuss trends in shrinkage, and provide updates on loss prevention initiatives.
  • Engaged in non-fraud investigations across various areas impacting workplace safety and compliance, including workers’ compensation, and harassment claims.
  • Developed and maintained reports to track cash handling, inventory, and refund trends, presenting findings to upper management for decision-making.

General Manager (Hub)

Advance Auto Parts
Newnan, Georgia
02.2006 - 02.2016
  • Facilitated the conversion of a conventional Advance store to an Advance Hub store, while maintaining sales goals and customer service.
  • Managed the consolidation of an Advance Hub store with a CARQUEST store, while increasing sales by more than 15% over target.
  • Developing and maintaining customer service capabilities with Diamond and Platinum customers by offering priority deliveries and maintaining a weekly touch-base.
  • Oversight and coordination of recruiting, interviewing, testing, selecting, and training of operation personnel.
  • Training, development, and performance evaluation of operations employees.
  • Controlling overtime hours.
  • Monitoring employees' vacation schedules.
  • Maintaining the effectiveness and efficiency of DIY, commercial, and hub operations.
  • Earned General Manager of the Year for 2008.
  • Built and maintained loyal, long-term customer relationships through effective account management.
  • Implemented campaigns and promotions to help with developing goods and services.
  • Supervised employees through planning, assignments, and direction.
  • Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.

General Manager

BP North America
Atlanta, Georgia
12.2003 - 01.2006
  • Managed day-to-day operations, including merchandising, food services, and gasoline sales.
  • Responsible for margin operating expenses, and company assets.
  • Created an environment that delivered an outstanding customer experience by offering a clean, friendly, and safe location.
  • Stage II Vapor Recovery Certificate, and ServSafe Certificate.
  • Assisted the Company Account Executive with the operational budget and performance targets, reviewing regularly, identifying gaps, and developing action plans as needed.
  • Generated reports detailing daily sales and reconciliation of gasoline, food, lottery, and cigarettes.
  • Created a low-shrink store by implementing daily cycle counts and vendor check-in procedures.
  • Administered employee discipline through verbal and written warnings.
  • Created schedules and monitored payroll to remain within budget.

Assistant General Manager

Aarons Sales & Lease
Lagrange, Georgia
02.2002 - 12.2003
  • Responsible for the renewal, acquisition, and maintenance of all customer accounts.
  • Collected revenues and protected company assets.
  • Maintained and updated the customer database.
  • Counseled customers to gain timely renewal payments.
  • I contacted customers directly who had not made payments.
  • Contacted customers by phone and in-home visits.
  • Successfully helped the store decrease delinquent accounts by more than 10% over the goal by increasing touch base with customers.
  • Managed in-store sales and marketing functions, with major emphasis on telephone and floor sales, direct marketing, new customer growth, customer service programs, and store merchandising.
  • Transferred from store to store to help underperforming stores achieve their goals, and to train the team.
  • Generated, reviewed, approved, and closed lease agreements with customers.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Oversaw daily operations, ensuring efficiency and compliance with company standards.

Branch Manager

Premium Armored
Norcross, Georgia
10.1998 - 09.2001
  • Developing and maintaining customer service capabilities among all operations staff.
  • Responding to customer inquiries and/or complaints.
  • Safety of employees, vehicles, and facilities through training, monitoring, and enforcement of policies and procedures.
  • Oversight and coordination of routes, dispatch, vault, and terminal operation through respective managers/supervisors.
  • Coordinating with sales, other Premium branches and departments, corporate staff, other carriers, and vendors.
  • Security of cargo and terminal through training, monitoring, and enforcement of policies and procedures.
  • Relocated from California to Georgia to take over a failing branch.
  • California and Georgia weapon permits.
  • Implemented internal control procedures to minimize risk exposure and maximize profitability.
  • Disciplined employees to encourage compliance with company policies and procedures.
  • Planned work schedules to maintain adequate staffing levels.
  • Managed and inspired team members to perform to full potential, driving branch profitability.

Warehouse Supervisor

Starcrest Product
Perris, California
07.1997 - 10.1998
  • Responsible for all operational and administrative functions within the Shipping Department, I interviewed, hired, and trained all associates.
  • Generated performance evaluations and administered them to associates.
  • Recommend methods to improve production, performance, and efficiency.
  • Interpreted company policies for associates, ensured their adherence, and enforced safety regulations.
  • Decreased customers' delivery time by ensuring the team loaded trucks properly and to maximum capacity.
  • Maintained company safety standards by interpreting and enforcing safety regulations.

Operations Manager

Loomis Fargo & Company
Industry, California
05.1991 - 12.1997
  • Successfully helped the branch increase the number of ATMs serviced by over 75% by decreasing service time.
  • Oversight and coordination of the maintenance of vehicles, forklifts, and other equipment.
  • See that preventive maintenance and repairs are performed in a timely manner.
  • Instructed an 8-hour Drivers Improvement/Defensive Driving course to all branch employees.
  • Administered course test, and road test.
  • Successfully helped merge Wells Fargo and FIB ATMs.

Communication

United States Marine Corps
Camp Pendleton, California
02.1985 - 12.1990
  • Supervised and coordinated the daily activities of the Communication Center, installed, tested, and maintained various communication networks consisting of computers, radios, and wire.
  • Top Secret security clearance.
  • Good Conduct Award and Rifle Expert.
  • Promoted four times within a six-year period, highest rank Sergeant E-5.
  • Honorably discharged two times (1988 and 1990).

Education

Diploma -

East Coweta High School
Sharpsburg, Georgia

Skills

  • Interviewing techniques
  • Policy enforcement
  • Ethics and integrity
  • Surveillance techniques
  • Loss prevention strategies
  • Internal auditing
  • Incident reporting
  • Asset protection
  • Investigations
  • CCTV monitoring
  • Law enforcement collaboration
  • Theft prevention
  • Evidence collection
  • Security systems

Languages

English
Professional

Certification

  • Wicklander-Zulawski Interview & Interrogation

Timeline

Loss Prevention Auditor

O'Reilly Auto Parts
04.2016 - Current

General Manager (Hub)

Advance Auto Parts
02.2006 - 02.2016

General Manager

BP North America
12.2003 - 01.2006

Assistant General Manager

Aarons Sales & Lease
02.2002 - 12.2003

Branch Manager

Premium Armored
10.1998 - 09.2001

Warehouse Supervisor

Starcrest Product
07.1997 - 10.1998

Operations Manager

Loomis Fargo & Company
05.1991 - 12.1997

Communication

United States Marine Corps
02.1985 - 12.1990

Diploma -

East Coweta High School

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Gregory Bridges