GREGORY BROWN
Laredo,Texas
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
11
11
years of professional experience
Work History
Cafeteria Driver
UISD
07.2023 - Current
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Delivered goods and products to customer on time and in excellent condition.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Obtained signatures from customers upon delivery of goods.
- Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads, and avoiding dangerous driving actions.
Branch Manager
Professional Transcription Inc.
08.2021 - 08.2023
- Maintained friendly and professional customer interactions.
- Assessed employee performance and developed improvement plans.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Engaged employees in business processes with positive motivational techniques.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Resolved various issues impacting sales management and business operations.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Completed filings and upheld strict compliance with regulatory agencies and supervisors.
- Launched new training program to boost employee skills and staff retention rate.
Terminal Manager/Safety Manager
United Transportation Lines
03.2018 - 03.2021
- Facilitated delivery of dispatched loads by assigning boards and developing contingency plans.
- Directed and monitored tracking, routing and dispatching transportation vehicles.
- Fielded customer complaints and comments and rectified issues.
- Hired, trained and educated new employees to improve company performance and efficiency.
- Coordinated and monitored maintenance and repair of company vehicles to provide timely servicing.
- Monitored employee performance and productivity.
- Promoted safety programs throughout terminal by conducting meetings and communicating safety program messages.
- Set terminal budgets and set goals to adhere to plans.
- Maintained flexibility to work variety of shifts and days of week consistent with demands of retail environment.
- Double-checked work orders and deliveries for quality assurance.
- Performed repeated bending, kneeling, twisting and overhead reaching.
- Handled customer complaints and revised process to improve service, boosting customer service scores [Number]%.
- Remained standing for long periods of time.
Setup Lead Supervisor
Medline
04.2017 - 03.2018
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Learned every team members' role to offer skilled backup during shortages and high-volume periods.
- Delivered superior customer service in every interaction and skillfully resolved conflicts.
- Coordinated supervisory assignments to maintain strong front-line leadership over [Type] operations.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Educated workers about proper safety procedures to prevent accidents and injuries.
- Instructed employees on proper cleaning and sanitation of equipment and surfaces.
- Supervised entire production process, from incoming materials and line preparation to quality assurance inspections and product shipping.
- Led production management as senior supervisory member by offering technical support and guidance to less experienced managers.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Monitored workflow to improve employee time management and increase productivity.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Conducted routine inspections to check quality and compliance with established specifications.
- Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.
Installation Technician
Protection 1
03.2015 - 04.2017
- Installed and configured new equipment and systems according to company standards.
- Diagnosed and troubleshot system faults, identifying equipment issues and resolutions.
- Maintained updated knowledge of all equipment, products, and services to properly educate customers.
- Used hand and power equipment for hoisting, measuring, testing, and drilling of various types of installations.
- Maintained high level of safety when using hand and power equipment for hoisting, measuring, testing, and drilling of various types of installations.
- Evaluated equipment to determine if it needed to be repaired or replaced.
- Scheduled and performed maintenance, repair and upgrades of existing equipment and systems.
- Followed all company guidelines regarding safety procedures when out in field.
- Created and maintained up-to-date records of all installed systems and equipment.
- Provided technical support and training to users on new systems to ease transitions.
- Tested systems, noting issues and completing preventive maintenance.
- Worked with diverse types of weather and ground conditions.
- Demonstrated to customers proper methods for operating equipment after it had been installed.
Delivery Driver
PepsiCo
02.2013 - 03.2015
- Completed on-time deliveries by choosing best and most efficient routes.
- Delivered packages to customer doorsteps and business offices.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Expedited deliveries to meet customer deadlines and requirements.
- Verified accuracy of all deliveries against order forms.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
- Successfully avoided time delivery delays by carefully planning best routes.
- Answered common customer questions, accepted payments and completed paperwork at delivery and pickup locations.
- Kept detailed records of deliveries and money received from customers.
- Inspected load security and checked for damages.
- Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
Education
GED -
Pershing High School
Detroit, MI06.1996
Skills
- City and Non-City Driving
- Account Penetration
- Resident Satisfaction
- Conveyor Systems
- Order Picking and Processing
- Customer Service
- Vehicle Inspection
- Accident Reporting
- Verbal and Written Communication
- Supply Transport
- Traffic Law Observation
- Resolving Shipping and Delivery Problems
- Staff Development
- Equipment Monitoring
- Time Management
- Customer Rapport
- Safety Standards
- Drivers Daily Log (DLL)
- Transportation Regulations
- Damage Prevention
- Scheduled Services
- Assessing Conditions
- Quality Deliverables
- Loading and Unloading
- Adjusting Targets
- Pre- and Post-Trip Inspections
- Driving and Transportation
- Assisting Drivers
- Safe Driving Techniques
- Shipping and Packaging
- Valid Driver's License
- Defensive Strategies
- Safety Management
- Processes and Procedures
- Car Parking
- CDL License
- Corrective Actions
- Forklift Safety
- Palletizer
- Wrapping and Banding
- International Shipments
- Pallet Disassembly and Assembly
- Warehouse Best Practices
- Inventory Staging
- Safety Awareness
- Equipment Operation
- Team Meetings
- Inspect Loads
- Storage and Stacking
- Shipping and Receiving
- Word Processing
- Packing and Scanning
- Support Warehouse Operations
- Safety Violations
- Staging and Sorting
- Load Inspection
- Battery Recharging
- Vendor Relationships
Timeline
Cafeteria Driver
UISD
07.2023 - Current
Branch Manager
Professional Transcription Inc.
08.2021 - 08.2023
Terminal Manager/Safety Manager
United Transportation Lines
03.2018 - 03.2021
Setup Lead Supervisor
Medline
04.2017 - 03.2018
Installation Technician
Protection 1
03.2015 - 04.2017
Delivery Driver
PepsiCo
02.2013 - 03.2015
GED -
Pershing High School
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