GREGORY BROWN
EAST SPRINGFIELD,PA
Summary
Dedicated Parts Manager with over 20 years of experience in the automotive industry. Proficient in managing parts procurement, pricing, and inventory control. Skilled in building and maintaining relationships with suppliers, insurance companies, and customers. Demonstrated expertise in providing accurate estimates, facilitating transactions, and resolving customer concerns. Adept at optimizing processes to enhance efficiency and profitability. Strong communicator with a track record of delivering exceptional service and driving business growth."
Overview
8
8
years of professional experience
Work History
PARTS DEPARTMENT MANAGER
INTERSTATE NISSAN
08.2020 - Current
- Collaborated with a network of 15+ local and national parts and material suppliers to efficiently order and purchase parts for auto shop/service departments, ensuring timely repairs.
- Provided accurate estimates to customers for minor repairs, demonstrating proficiency in assessing repair needs and costs.
- Engaged with customers both in person and over the phone to fulfill part orders and address inquiries, showcasing strong interpersonal and communication skills.
- Demonstrated knowledge of OEM pricing structures to effectively negotiate and manage costs associated with parts procurement.
- Worked closely with Direct Repair Program (DRP) shops for insurance companies, streamlining the claims process and ensuring adherence to company guidelines.
- Facilitated communication with insurance adjusters to identify and source parts not readily available in databases, ensuring accurate and comprehensive repair estimates.
- Educated customers on warranty coverage for parts and labor, providing clarity and transparency in service offerings.
- Managed financial transactions, including purchase orders for customers, service departments, and vendors, ensuring accuracy and compliance with financial protocols.
- Resolved elevated customer issues, concerns, and complaints promptly and professionally, maintaining customer satisfaction and retention.
- Cultivated and maintained strong relationships with body shops, vendors, and customers locally and nationally, fostering trust and loyalty within the automotive community.
PARTS DEPARTMENT MANAGER
BOB FERRANDO FORD
01.2019 - 08.2020
PARTS PROFESIONAL
SUPERIOR TOYOTA
01.2016 - 01.2019
Education
Associate of Science - BUSINESS MANAGEMENT AND MARKETING
TRI-STATE BUSINESS INSTITUTE
Fairview, PA08.2003
Skills
Proficient in Microsoft Office and Windows
Proficient in Microsoft FrontPage web site design
Strong Skills in Marketing Strategies Development and Implementation
Proficient in ADP & Reynolds computer system
Strong Sales Skills and Techniques
Timeline
PARTS DEPARTMENT MANAGER
INTERSTATE NISSAN
08.2020 - Current
PARTS DEPARTMENT MANAGER
BOB FERRANDO FORD
01.2019 - 08.2020
PARTS PROFESIONAL
SUPERIOR TOYOTA
01.2016 - 01.2019
Associate of Science - BUSINESS MANAGEMENT AND MARKETING
TRI-STATE BUSINESS INSTITUTE
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