Gregory Brown
Greenwood,IN
Summary
My resume highlights my ability/knowledge/expertise in Management. Proven track record of reliability and responsibility with high regards for respect and confidentiality. Strong analytical skills. Goal setting and achievement. Readily develops good rapport with co-workers and other managers. Great customer service. Resourceful problem solver who is capable of implementing cost saving solutions to complex problems.
Overview
35
35
years of professional experience
Work History
Director of Environmental Services
Coreworks – (Compass Group)
10.2020 - Current
- Responsible for the overall management of the Environmental Services/Housekeeping Department in an addiction recovery center
- Manage the department within the established objectives, standards, policies and procedures while executing the job description in accordance with federal, state and local regulations
- Financially accountable for the operation of the environmental service/housekeeping department, ensuring it remains within the approved budget, while simultaneously providing the Client with the maximum value spent
- Foster strong interdepartmental relations and integrate the environmental service department with the facility plan of operations.
- Maintain an environment that is in sanitary, attractive and in orderly condition
- Plan, organize, directs, coordinates and supervises functions and activities of the department
- Conduct regular management staff meetings and communicates with members of other departments to coordinate housekeeping tasks
- Maintain the facility in an “inspection ready” state at all times, assuring the department operates within federal, state, and local regulations
- Maintain excellent relations with residents, Client and all community departments
- Ensure that competency in the position is maintained by participating Coreworks training programs, as required
- Follow all Client and community policies and procedures
- Promote the professional growth and development of the entire team and the department employees at all times
- Implements change to the environmental service program that enhance the desirability of the community for current and future residents
- Liaised with government agencies to secure necessary permits and maintain positive relationships with regulators.
- Monitored subcontractors'' adherence to environmental policies and provided guidance when needed for improved processes alignment.
- Improved environmental compliance by developing and implementing comprehensive management plans.
- Developed annual budgeting process that aligned resources with key strategic objectives in delivering desired results across various Environmental Services programs.
- Influenced corporate culture by promoting environmentally responsible behaviors among employees at all levels of the organization.
- Reduced environmental risks by conducting thorough audits and inspections, identifying areas for improvement.
- Maintained up-to-date knowledge of relevant industry standards, trends, legislation changes, ensuring organizational compliance at all times.
- Delegated assignments and verified work quality and completion according to facility and regulatory standards.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- 2023 recipient of the Platinum Plus Award.
Director of Environmental Services/Communication
Valle Vista Health Systems
03.2017 - 10.2020
- Deliver strong operational performance by executing against industry and regulatory agency standards and programs
- Develops operational component forecasts and is able to explain variances
- Provide overall direction and manage performance for all managers, supervisors, and front-line employees
- Ensure compliance with appropriate infection prevention, safety, OSHA, Joint Commission and regulatory standards
- Monitor operations continually and complete quality assessments and necessary action plans to provide optimal environmental services
- Oversee, plan organize and direct the day to day activities of all housekeeping personnel
- Manage employees through observation of job performance, periodic written performance evaluation, budget and staffing audits, periodic departmental and supervisory meeting and inspections
- Assist in the preparation of Licensing and Accreditation Survey
- Hire contractors to assist on environmental tasks
- Manage the linen services to ensure proper count of linens are delivered each week
- Inventory and order housekeeping supplies, pillows, mattresses, beds, shower curtains, floor mats, water and anything else that’s required to keep the facility moving forward
- Review and approve vendor invoices submit to the accounting department
- Inventory of all equipment and record all relevant make, model, configuration, authentication and environment
- Perform preventative maintenance
- Secure the system and capabilities
- Contact manufacturer certified engineers with issues
- Perform moves, adds and changes per the growth of the hospital
- Ensure the hospital campus has the proper amount of DID lines to support the hospitals growth
- Program phones in accordance to the assigned employee and extension.
- Collaborated with cross-functional teams to integrate sustainability principles into overall business strategy.
- Reduced environmental risks by conducting thorough audits and inspections, identifying areas for improvement.
- Enhanced staff performance through targeted training on environmental regulations and best practices.
- Implemented water conservation measures, reducing the facility''s overall water usage significantly.
- Oversee hospitals phones and PBX system – Avaya IP Office 500v2 Software
Area Operations Manager
Nishida Services
02.2008 - 03.2017
- Manage, train and develop a crew of employees in a high paced work environment
- Ensure the scope of work is completed on a daily, weekly and monthly basis
- Quality of work and being very detailed is of the essence in this environment
- Provide reports to the VP of Operations
- Interview and hire employees as needed
- High standards
- Provide great customer service
- Quick response to resolve issues
- Attention to detail.
- Maximized profits through thorough financial analysis, identifying areas for cost savings without compromising service quality or employee satisfaction.
- Enhanced customer satisfaction through focused staff training and regular performance evaluations.
- Boosted team morale and productivity by fostering a positive work environment and offering regular feedback.
- Managed multiple projects simultaneously while adhering to strict deadlines and budget constraints.
Manager of Vendor Relations: Subcontractor Division
Comm-Works LLC
08.1997 - 12.2008
- I started the subcontractor division on my own to assist the company by searching for subcontractors across the country with unique skill sets to reduce all cost associated with traveling a local technician for out of state services
- Over a period of 8-years I built one of the most technically sound subcontractor databases in the country to engineer and support business opportunities
- With access to over 12,500 technicians across the country, I have grown my subcontractor division to represent $75 million dollars of the company’s revenue all while saving the company money by creating efficiencies, design and implement a new database and invoicing process
- I was able to increase sales, increase productivity and increase reputation
- I have developed policies and procedures and have set many industry standards along my career path
- I have a strong military background that allows me to provide structure to any organization.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Developed and maintained relationships with customers and suppliers through account development.
Project Manager
Comm-Works LLC
08.1997 - 12.2008
- Customer service and satisfaction is very important to any business
- I have provided the necessary attention needed to ensure each install or service work is complete to the professional expectations of the customer
- As a project manager you are also in the business to make the company money, which I have successfully excelled in this area by showing appositive gross profit margins on my projects.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Met project deadlines without sacrificing build quality or workplace safety.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
Warranty Lab Supervisor
Delco Remy America
04.1989 - 08.1997
- Manage and catalog all returning warranty product
- Train other employees on running the machines
- Document every warranty result into the database
- Identify warranty patterns and escalate to engineers
- Assist engineers in warranty resolution.
- Managed inventory of supplies, reducing waste while maintaining adequate stock levels for smooth operations.
- Coordinated with external vendors for supply purchases or service requests as necessary.
Production Control Manager
Delco Remy America
04.1989 - 08.1997
- Evaluate weekly forecast
- Organize weekly production and staging area
- Oversee both production lines (2 different teardown lines)
- Provide daily and weekly production reports to upper management
- Plan production to meet customers’ orders.
- Implemented scheduled maintenance, retooling production status sheets and driving tasks to achieve scheduling effectiveness.
- Analyzed data to identify areas for improvement in the manufacturing process, implementing targeted solutions for increased productivity.
- Improved production efficiency by streamlining processes and implementing new systems.
- Oversaw procurement activities, negotiating favorable contracts with suppliers and maintaining strong relationships with vendors.
- Managed inventory levels to ensure optimal stock availability and minimized carrying costs.
- Complied with safety and hazardous material handling, storage regulatory requirements and internal procedures affecting business operations.
- Created scheduling reports in system to effectively move product and adhere to shipping commitments.
- Managed logistics operations to meet customer expectations and financial standards and policies.
Production Line Supervisor
Delco Remy America
04.1989 - 08.1997
- Oversee the daily operations of employees on the production line building stators for heavy-duty alternators
- Ensure optimal quality ISO 9000 standards
- Forecasting and product reports
- Ratio reports for good product versus bad.
- Conducted regular performance evaluations, providing constructive feedback to help employees reach their full potential.
- Enforced safety protocols and procedures to maintain a safe working environment for all team members.
- Championed lean manufacturing principles, driving efficiency and reducing waste throughout all stages of the production process.
- Spearheaded process optimization initiatives that resulted in significant time savings on the production line.
- Enhanced collaboration between departments by fostering open lines of communication, enabling quick resolution of problems that could impact the timeline or quality of products being produced.
- Achieved cost reductions by identifying waste reduction opportunities and implementing lean manufacturing techniques.
- Reduced downtime by proactively addressing maintenance issues and scheduling routine equipment checks.
Education
Some College (No Degree) - Communications
Vincennes University
Vincennes, INSkills
- Team Supervision
- Regulatory knowledge
- Positive Attitude
- Customer Service
- Problem-Solving
- Time Management
- Attention to Detail
- Multitasking
- Excellent Communication
- Organizational Skills
- Team Leadership
- Environmental Policy Development
Military History
United States Army, 1983, 1989, Served in the Armed Forces as an Airborne Ranger. Dedicated hardworking soldier earning many awards and graduating from some of the most elite schools the armed forces have to offer.,
- 9 – Army achievement awards
- Expert Infantry Badge
- Merit award
- Overseas ribbon
- Airborne school – runner up honor graduate
- Air assault school
- Ranger School
- Jungle school
- Sniper school – runner up honor graduate
- Weapons and demolitions
- Guerrilla warfare
- Leadership school
Computer Experience
- Microsoft Word
- Excel
- Outlook
- Visio
- PowerPoint
- Map point
- Kronos
- Teams
- Zoom
References
Personal & Professional References Available Upon Request
Timeline
Director of Environmental Services
Coreworks – (Compass Group)
10.2020 - Current
Director of Environmental Services/Communication
Valle Vista Health Systems
03.2017 - 10.2020
Area Operations Manager
Nishida Services
02.2008 - 03.2017
Manager of Vendor Relations: Subcontractor Division
Comm-Works LLC
08.1997 - 12.2008
Project Manager
Comm-Works LLC
08.1997 - 12.2008
Warranty Lab Supervisor
Delco Remy America
04.1989 - 08.1997
Production Control Manager
Delco Remy America
04.1989 - 08.1997
Production Line Supervisor
Delco Remy America
04.1989 - 08.1997
Some College (No Degree) - Communications
Vincennes University
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