Gregory Brown
Chicago,IL
Summary
Detail-oriented Administrative and Data Entry professional with 6+ years of experience supporting operations, managing records, handling high-volume data, and providing customer and administrative support across government, corporate, and retail environments. Highly proficient in Microsoft Office, CRM systems, data tracking, document control, and compliance procedures. Strong attention to detail, organization, and communication skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Material Mail Handler Assistant / Mail Carrier
United States Post Office
Chicago, IL
01.2020 - 07.2025
- Processed, sorted, and distributed large volumes of mail with strict accuracy and time requirements
- Maintained records and logs for incoming and outgoing shipments
- Followed detailed procedures and compliance standards for mail handling
- Utilized scanners, tracking systems, and internal databases
- Supported daily operations through organization, coordination, and task prioritization
Customer Service Representative
AT&T
Chicago, IL
05.2023 - 01.2025
- Managed high volumes of customer calls, emails, and live chat interactions
- Entered, updated, and maintained customer records accurately in CRM systems
- Documented customer issues, resolutions, and account updates
- Assisted customers with online navigation, orders, and technical troubleshooting
- Collaborated with internal teams to resolve escalated cases efficiently
- Met performance metrics for response time, data accuracy, and resolution
Sales Associate
Walmart Supercenter
Chicago, IL
01.2022 - 12.2023
- Handled customer inquiries, transactions, and issue resolution
- Maintained accurate records for sales, inventory, and customer requests
- Demonstrated strong communication, organization, and multitasking skills
- Assisted with administrative tasks such as documentation and inventory tracking
Compliance Analyst
Illinois Housing Development Authority
Chicago, IL
01.2021 - 12.2022
- Reviewed and tracked compliance documentation for federally regulated housing programs
- Entered and verified data for annual compliance submissions
- Organized files, monitored deadlines, and followed up on missing or incorrect information
- Coordinated communication between tenants, landlords, and internal teams
- Ensured accuracy and completeness of records in accordance with regulations
Operational Support Staff
U.S. Department of Labor
Chicago, IL
01.2019 - 12.2020
- Reviewed, organized, and processed labor and employment applications
- Performed high-volume data entry into internal and external databases
- Retrieved documents and records for federal staff and FOIA requests
- Used Microsoft Word, Excel, Outlook, and document management systems daily
- Managed heavy caseloads while maintaining accuracy and confidentiality
Press Operator / Administrative Support
Ford Motor Company
Chicago Heights, IL
01.2018 - 12.2019
- Performed clerical and administrative duties including data entry, filing, scanning, and email correspondence
- Answered phones and supported office communication
- Maintained production records and documentation
- Ensured accuracy of reports and operational logs
Education
Coyne College
Chicago, ILIowa Central Community College
Fort Dodge, IAHigh School Diploma -
Skills
- Data Entry & Record Management
- Microsoft Excel
- Microsoft Word
- Microsoft Outlook
- Microsoft PowerPoint
- CRM Systems
- Salesforce
- SAP
- NetSuite
- Oracle
- Document Control & Filing Systems
- Administrative Support
- Scheduling & Coordination
- Customer Service & Phone Support
- Compliance & Regulatory Documentation
- Attention to Detail & Accuracy
- Multi-Tasking in High-Volume Environments
Certification
- Certified Recovery Specialist
- Hazardous Waste Operations & Emergency Response
- Forklift & Pallet Jack Certification
- CDL A, CDL B, Non-CDL Class C
Timeline
Customer Service Representative
AT&T
05.2023 - 01.2025
Sales Associate
Walmart Supercenter
01.2022 - 12.2023
Compliance Analyst
Illinois Housing Development Authority
01.2021 - 12.2022
Material Mail Handler Assistant / Mail Carrier
United States Post Office
01.2020 - 07.2025
Operational Support Staff
U.S. Department of Labor
01.2019 - 12.2020
Press Operator / Administrative Support
Ford Motor Company
01.2018 - 12.2019
Coyne College
Iowa Central Community College