Gregory Bush II

• Troubleshot employee concerns and recommended corrective actions to resolve issues.
• Evaluated operational practices and identified improvement opportunities.
• Make optimization recommendations.
• Collaborate with leadership team to manage workflow rules and management dashboards
• Perform system analysis to determine the impact of proposed changes/solutions
• Design and implement solutions with new workflows, input forms, and business rules
• Maintain all system settings, as apply to ongoing business needs
• Participate in cross-departmental projects when needed

• Helped setup, maintain & merge company from MortgageBOT to MeridianLink Mortgage (LOS)
• Troubleshot employee concerns & recommended corrective actions to resolve issues.
• Coordinated with human resources department to help integrate payroll (CompenSafe) & our LOS.
• Built & maintained company reports (HMDA, Call, Sales etc)
• Make optimization recommendations.
• Collaborate with leadership team to manage workflow rules and management dashboards
• Perform system analysis to determine the impact of proposed changes/solutions
• Design and implement solutions with new workflows & business rules
• Maintain all system settings, as apply to ongoing business needs
• Participate in cross-departmental projects when needed
• Write functional specifications, change requests, test plans, and training documentation
• Lead and/or participate in discovery meetings with department managers and end users to gain an understanding of needs, regulations, and requirements,
• Carry out other tasks as assigned
• Also held Underwriter, Processing Manager & Processor Titles prior to becoming the Admin.

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• Responded to customer calls and emails to answer questions about products and services.
• Adhered to company policies and scripts to consistently achieve call-time and quality standards.
• Achieved high satisfaction rating through proactive one-call resolutions of customer issues.

• Facilitated customer transactions, including deposits, withdrawals and transfers.
• Engaged departments in customer satisfaction initiatives to uplift service ratings.
• Cultivated strong customer relationships by providing tailored advice and services.