Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Top Performer: Dispatch Efficiency
Timeline
Gregory Cain

Gregory Cain

Spokane,WA

Summary

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

11
11
years of professional experience
1
1
Certification

Work History

CCTV and Network Technician

SDCCTV Pros
07.2015 - 12.2016
  • Ran cabling and installed data drops for new node installations.
  • Troubleshot hardware and software to determine and rectify network problems.
  • Installed [Type] network jacks in new construction and within existing facilities.
  • Managed customers' expectations of support and technology functionality in order to provide positive user experience.
  • Responded to maintenance calls and troubleshot devices.
  • Educated customers on preventive care and regular maintenance to prevent system malfunctions.
  • Installed, tested and serviced alarm and associated systems for commercial and residential customers.
  • Communicated effectively with customers, answering questions, and concerns regarding systems.
  • Read and understood product manuals and blueprints.
  • Maintained accurate records of customer service calls and inputted all information into company's database.
  • Passionate about learning and committed to continual improvement.
  • Paid attention to detail while completing assignments.
  • Developed and maintained courteous and effective working relationships.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Repaired access control, CCTV, electronic devices and electromechanical devices to maintain electronic security systems.
  • Performed routine maintenance on security equipment by cleaning monitors and adjusting cameras for proper focus and depth of field.
  • Operated power drills, wire strippers, pliers and wire connectors to properly install and repair electronic equipment.
  • Performed computer program entry to add closed-circuit television cameras, access control devices and intrusion alarm systems.
  • Translated technical terms into easy-to-understand language to explain operation of systems to customers.
  • Submitted regular reports on service work performed, outstanding deficiencies and general system status.
  • Interpreted blueprints, equipment specifications, schematic drawings and technical instructions regarding security systems and equipment.

Beverage Technician

California Beverage Services (Cal-Bev)
12.2014 - 07.2015
  • Repaired and replaced pumps, valves and motors.
  • Positively engaged with customers and maintained professional appearance as company representative.
  • Conducted regular inspections of equipment to promptly identify issues that could cause machinery malfunctions.
  • Completed preventive maintenance on machines to enhance production and maintain quality.
  • Followed instructions from supervisor regarding daily job tasks and duties.
  • Detected and repaired machinery faults using electrical and manual testing methods.
  • Removed trash and recyclables at end of each shift and disposed of items in proper receptacles.
  • Utilized variety of tools and test equipment to troubleshoot and diagnose equipment malfunctions.
  • Replaced worn or broken parts on machines and equipment.
  • Rewired and replaced faulty electrical components in equipment.
  • Optimized work readiness with effective gathering of parts and supplies in alignment with specifications.
  • Performed preventive maintenance and repairs on various types of equipment.
  • Inspected, tested and adjusted mechanical and electrical systems to facilitate proper functioning.
  • Safely and effectively handled wide range of cleaning products and solutions.
  • Inspected and maintained equipment to keep items in top working condition.
  • Operated varied hand and power tools to complete repairs.
  • Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
  • Used problem-solving skills to alleviate issues efficiently with minimal supervision.
  • Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
  • Troubleshot equipment breakdowns and performed preventive maintenance.

Premise Technician

AT&T U-verse Operations
09.2008 - 03.2014
  • Maintained company vehicle and company equipment.
  • Read and deciphered graphs and blueprints.
  • Performed troubleshooting and diagnosis on malfunctioning equipment.
  • Educated customers on how to use IPTV, Voip, and Broadband service.
  • Utilized variety of tools and test equipment to troubleshoot and diagnose equipment malfunctions.
  • Coordinated installation of new users and relocations of existing users.
  • Performed preventive maintenance and repairs on various types of equipment.
  • Installed and configured new devices and system components.
  • Diagnosed and repaired complex mechanical and electrical systems.
  • Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP, and CTI applications.
  • Continuously adhered to strict regulations as well as detailed instructions, guidelines and specifications.
  • Collaborated with other technicians to troubleshoot and resolve technical issues.
  • Inspected, tested and adjusted mechanical and electrical systems to facilitate proper functioning.
  • Conducted regular inspections of telecommunications systems to identify and repair any potential issues.
  • Positively engaged with customers and maintained professional appearance as company representative.
  • Implemented training programs to improve knowledge and skills of new technicians.
  • Provided training to customers to enhance use and understanding of network systems.
  • Installed and repaired network cabling, hardware and software to maximize operational efficiency.
  • Performed quality assurance on systems to confirm optimal performance.
  • Implemented security measures to protect network systems from unauthorized access and threats.
  • Managed and prioritized customer service requests to achieve prompt resolution.
  • Read blueprints and schematics to correctly place equipment.
  • Planned layouts and ran cable into buildings and through walls, attics, and crawl spaces.
  • Researched and recommended network and data communications hardware and software.
  • Performed preventive maintenance of telecommunications equipment.
  • Installed wiring, cabling and networking hardware on customer premises.
  • Worked closely with network administrators and server engineers to deliver quality service.
  • Installed and repaired Fiber Optic, Bonded Pair, FTTN and FTTP equipment.
  • Ran cabling and installed data drops for new node installations.
  • Maintained network connectivity of workstations, servers and network devices.
  • Summarized incident resolution for future reference.
  • Supported users both local and by phone with problem resolution and education.
  • Logged, resolved and escalated on-site and off-site issues.
  • Installed cabling, wireless routers, and telephone systems for data communications networks.
  • Investigated and corrected problems with printers, copiers and other peripheral devices.
  • Set up hardware and software in optimal configurations to meet network performance requirements.

Apprentice Electrician

Bergelectric
05.2006 - 07.2008
  • Checked and performed electrical wiring through conduits and holes in walls and floors.
  • Pulled wire through conduits and through holes in walls and floors.
  • Helped complete system installations, digging trenches, and breaking up concrete.
  • Tested continuity of circuits using test equipment to verify compatibility and safety of systems following installation, replacement, or repair.
  • Organized materials and tools in to maintain clean and neat work areas.
  • Connected wires to circuit breakers, transformers and other components to create working electrical systems.
  • Learned and followed latest electrical codes and regulations to deliver compliant electrical systems.
  • Read and interpreted blueprints and electrical schematics to determine layout of electrical systems.
  • Followed all safety procedures and guidelines to promote safety while working on electrical systems.
  • Understood and used proper tools and equipment to install and maintain electrical systems.
  • Pulled EMT and PVC conduit wire according to plans and code requirements.
  • Repaired light fixtures, controls, switches, relays, and circuit breaker panels based on detailed evaluations.
  • Handled installation of electrical components by splicing, joining, and connecting wire.
  • Read and interpreted drawings to provide wiring layouts for new installations.
  • Installed new electrical components and fixtures safely and tested systems to enhance power flow.
  • Spliced, joined and connected wire to accurately install new electrical systems.
  • Terminated wiring and connected circuits with correct techniques.
  • Worked under supervision of journeyman electrician to learn trade and develop electrical knowledge.

Education

High School Diploma -

Garfield High School, San Diego, CA
06-2004

Skills

  • Software updates
  • Mobile surveillance
  • Firewall configuration
  • Network configuration
  • CCTV maintenance
  • Network security
  • Network troubleshooting
  • LAN configuration
  • Cable termination
  • Hardware installation
  • Network installation
  • Fault tracing
  • Hardware inventory management
  • VoIP systems
  • Switch installation
  • Telephone technical support
  • Networking hardware installation
  • Software configuration
  • Preventive Maintenance
  • Network monitoring
  • Structured cabling
  • Wireless networking
  • Switches and routers
  • Excellent troubleshooting proficiency
  • Superior troubleshooting skills
  • Hand tool proficiency
  • Ladder safety
  • Signal testing
  • Telecommunications
  • Cable installation
  • Management experience
  • Electrical wiring
  • Equipment troubleshooting
  • Customer service experience
  • Mathematical aptitude
  • System maintenance

Accomplishments

    - Acting Manager , or "in-charge", for team of 8-12 technicians. Lead my crew of new hires to be a Top performing crew multiple months in a row.

    -This was achieved using some unique Troubleshooting skills, acquired over time, and dedicated Field Training with my crew.

    - All while also meeting my personal targets as a Technician.

  • -Top Performer: Dispatch Efficiency
  • -Five-Star Achiever Award (Many time)
  • -Many Certifications. Including:

  • (FCC) - General Radiotelephone Operator License Registered 0022987739
  • Pole Climbing and Buck-Squeeze
  • ETA International (FOI) Fiber-Optics Installer FOI140178
  • Basic Electronics and DTSAT
  • Wireless Communications Technologies, Fundamentals and Advanced Concepts
  • Data Communications and Networks
  • Fiber Optic Communications

Certification

  • Federal Communications Commission General Radiotelephone Operator License (GROL) – Federal Communications Commission.
  • Network Cabling Specialist—Fiber Optic-Based Systems Certification - Electronics Technicians Association, International (ETA-I).
  • FOA Certified Fiber Optic Technician (CFOT) – The Fiber Optic Association.
  • CompTIA A+ Certification - Computing Technology Industry Association.
  • Electronics Technicians Association, International (ETA-I) Associate Level Certification - Electronics Technicians Association, International.

Top Performer: Dispatch Efficiency

In 2013, Recognized as a "Top Performer" in Dispatch Efficiency . This metric determined how many dispatched jobs were successfully completed. This high ranking serves as an indicator of Extreme Dedication and a very high Quality of work, consistently. I Achieved a percentage of 93.78% (YTD) which was the highest achieved in the Southern District of California. This achievement was also among the highest ranking tiers in the nation.

Timeline

CCTV and Network Technician - SDCCTV Pros
07.2015 - 12.2016
Beverage Technician - California Beverage Services (Cal-Bev)
12.2014 - 07.2015
Premise Technician - AT&T U-verse Operations
09.2008 - 03.2014
Apprentice Electrician - Bergelectric
05.2006 - 07.2008
Garfield High School - High School Diploma,

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Gregory Cain