Gregory Caldarelli
Swampscott,MA
Summary
Dedicated public safety professional with history of meeting agency goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Regional Public Safety Dispatcher
Holbrook Regional Emergency Communications Center
09.2023 - Current
- Norfolk County Control/District 4 operator
- Questioned callers to determine nature of problems and locations to direct type of response needed.
- Used specialized software to track and maintain case incident numbers and logs.
- Monitored alarm systems and closed circuit televisions to dispatch appropriate police response to intrusions and trouble indicated alarms.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
Accreditation Manager
Charleston County Public Safety
09.2022 - 09.2023
- Oversee department’s accreditation process and develop procedures that will support obtaining
accreditation from IAED, APCO, and CALEA. - Develop new and manage existing standard operating procedures (SOPs) for department.
- Manage department’s electronic document systems for accreditation processes.
- Attend and support variety of working groups of Consolidated Dispatch Board (CDC Board).
- Assist CDC Board, Director, and Deputy Director with developing, implementing, and managing department’s multi-year plan.
- Manage multi-year plan with responsible parties and communicate changes and progress.
Air Transportation
United States Air Force Reserve
01.2016 - 12.2022
- Responsible for securely managing cargo and passengers
- Assessed competing priorities to determine necessary supplies, vehicles and personnel to complete transport duties.
- Current secret clearance
- Deployment Ali Al Salem, AB, Kuwait
Law Enforcement Dispatcher
Charleston County Public Safety
01.2022 - 09.2022
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
- Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
- Used specialized software to track and maintain case incident numbers and logs.
Floor Supervisor and Accreditation Manager
North Shore Regional 911 Center
02.2016 - 12.2021
- Responsible for supervision of Regional Dispatch and Wireless Call Center.
- Supervise anywhere from 5-10 employees at a time.
- PowerDMS Coordinator/Liaison
- Serve as Agency Accreditation Manager
- Assist in creation and distribution of policies and procedures.
- Create reports of investigations regarding incidents and complaints at agency.
- Supervise and coach new employees to ensure employee retention.
- Assist in cultivating close working relationships with outside agencies.
- Assist in analyzing operational decision making.
- Delivered and tracked agency training program for all employees.
- Conducted quality assurance reviews of all employees
Police and Fire Dispatcher, Part Time
Georgetown Police Department
03.2021 - 12.2021
- Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
- Questioned callers to determine nature of problems and locations to direct type of response needed.
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
- Read system maps and caller information, and documented all details in system.
- Relayed latest information to first responders via electronic means, telephone calls and radio responses.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments.
Telecommunicator
Essex County Regional Emergency Communications Center
08.2013 - 02.2016
- 911 Call taker for Wireless 601 ESN.
- Handle all 911 emergency and non-emergency calls in Regional Emergency Communications Center.
- Police, Fire and EMD Dispatcher for 5 communities.
- Assist in training of new telecommunicators.
- Worked as shift Lead TC from 2013-2014 assisting other TC's with questioning and liaison with police and fire departments.
Security Forces
United States Air Force
02.2009 - 02.2013
- Installation Control Center Dispatcher
- Installation Patrolman and Armorer
- Responsible for writing policies and procedures for operations.
- Deployment - 2010 - Thumrait Air Base, Thumrait, Oman
Skills
- Exceptional customer service
- Knowledge of emergency management actions
- Sound judgment
- Strategic thinker
- Intrinsically motivated
- Well organized and goal oriented
- Good communication skills
- Calm in emergency situations
- Policy Development
- Team Leader
Certification
- APCO PST 1
- APCO Fire Service
- APCO EMD
- APCO Communications Center Supervisor
- APCO Certified Training Officer
- E911 Telecommunicator
- CPR, American Heart Association
- FEMA NIMS 700A
- FEMA IS 100B
- FEMA ICS 200B
- FEMA ICS 300
- FEMA ICS 400
- DCJIS
- National Center for Missing and Exploited Children
- APCO CALEA Accreditation Manager
- NENA Communications Center Manager Certification
- IAED ETC, EPD, EFD and EMD Certification
Timeline
Regional Public Safety Dispatcher
Holbrook Regional Emergency Communications Center
09.2023 - Current
Accreditation Manager
Charleston County Public Safety
09.2022 - 09.2023
Law Enforcement Dispatcher
Charleston County Public Safety
01.2022 - 09.2022
Police and Fire Dispatcher, Part Time
Georgetown Police Department
03.2021 - 12.2021
Floor Supervisor and Accreditation Manager
North Shore Regional 911 Center
02.2016 - 12.2021
Air Transportation
United States Air Force Reserve
01.2016 - 12.2022
Telecommunicator
Essex County Regional Emergency Communications Center
08.2013 - 02.2016
Security Forces
United States Air Force
02.2009 - 02.2013
- APCO PST 1
- APCO Fire Service
- APCO EMD
- APCO Communications Center Supervisor
- APCO Certified Training Officer
- E911 Telecommunicator
- CPR, American Heart Association
- FEMA NIMS 700A
- FEMA IS 100B
- FEMA ICS 200B
- FEMA ICS 300
- FEMA ICS 400
- DCJIS
- National Center for Missing and Exploited Children
- APCO CALEA Accreditation Manager
- NENA Communications Center Manager Certification
- IAED ETC, EPD, EFD and EMD Certification
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