Summary
Overview
Work History
Education
Skills
Timeline
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Gregory Cannon Jr

Fort Worth,TX

Summary

Secure a position in a results-oriented company that seeks an ambitious and career-conscious person, where acquired skills and education will be utilized toward continued growth and advancement. Excellent communication and computer skills; ability to work independently or as part of a team to meet project deadlines; multicultural awareness with high level of adaptability.

Overview

24
24
years of professional experience

Work History

CSR3/PHE

Maximus Cooperation
05.2019 - Current
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
  • Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.
  • Supported accounts receivable operations within assigned functions.
  • Verified insurance eligibility and coverage for patients.
  • Provided exceptional customer service to patients, answering questions and addressing concerns.
  • Resolved billing inquiries and disputes in timely fashion.
  • Filed and maintained patient records in accordance with HIPAA regulations.
  • Entered patient demographic and insurance data into electronic medical record system.
  • Investigated insurance claims denials and appeals.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Maintained up-to-date knowledge of product and service changes.

Dispatcher

Caliber Oilfield Services
06.2016 - 03.2019
  • The first point of contact whose primary responsibility is to initiate the appropriate response
  • Taking orders for trucking company and sending trucks to pick up and drop off materials
  • Emergency services for truck drivers
  • Tracked and monitored situations by phone
  • Evaluated the customers' needs and provided service options to meet their requirements
  • Followed up with customers ensuring their satisfaction with their purchases
  • Acknowledged customer issues and resolved their problems quickly and efficiently
  • Assisted clients in understanding their available options and helped them select their right service plans for their needs.

Receiving (Forklift Operator)(Stand-up, Sit-Down, Riding Pallet-Jack), Loader

Wesco Aircraft
09.2011 - 09.2016
  • Physically received material/project in order to maintain integrity of inventory control
  • Insured delivery if material/product to the proper department
  • Properly input received material into computer system and forward proper documentation to accounts payable
  • Recorded and checked quantity and quality of goods received
  • Worked from order sheets to build loads for transport, bulk and/or route trucks, using a forklift and/or electronic riding pallet jack
  • Loading required strict attention to order accuracy, both on what is loaded onto outgoing trucks and what is unloaded from incoming trucks
  • Responsible for maintaining the stability of the pallet, by properly stacking and shrink wrapping the built pallets
  • Maintained product identification and location program in a timely manner
  • Maintained a safe, orderly work area.

Security Assistant

QVC
08.2007 - 06.2010
  • Answered phones, greeted guests and provided information and directions
  • Assessed guests, identified suspicious activity and people, and checked for proper identification
  • Checked alarms and security devices to ensure proper operations
  • Circulated among guests to protect and preserve order in the establishment
  • Contacted emergency personnel in the event of fire, safety, and crime occurrences
  • Logged all visitor and guest activity
  • Monitored entrances and property grounds for unauthorized activity and access
  • Patrolled grounds and watched all entryways for intrusions
  • Regulated building systems, such as the HVAC system, to ensure optimal operation and comfort
  • Stayed in contact with other security and emergency personnel with walkie-talkies, radios, and other communication devices
  • Monitored state-of-the-art alarm system.

New Car Salesman

Archer Chrysler/Jeep
07.2006 - 03.2007
  • Accepted and processed customer payments in cash, credit cards, and checks, checking for validity
  • Consistently met and exceeded sales goals and product quotas
  • Maintained thorough knowledge of vehicle inventory to provide helpful advice to customers
  • Performed outstanding customer relationship management
  • Emphasized product features based on analysis of customers' needs
  • Identified and qualified customers' needs, developed sales strategies, negotiated, and closed profitable projects.

Security Forces

United States Air Force
02.2000 - 05.2006
  • Trained, directed, and supervised teams to accomplish goals
  • Maintained responsibility for security and appropriate use
  • Protected nuclear and conventional weapons systems and other resources
  • Provided armed response and controlled entry
  • Investigated and analyzed patterns in courier travel to demonstrate security vulnerabilities.

Education

Bachelor of Science (Graphic design) -

Art Institute of Pittsburgh
Pittsburgh, PA

Bachelor of Science (Web Development) -

Franklin University
Columbus, OH

Skills

  • Attention to detail
  • Great ability to multi-task
  • Organized
  • Leadership skills
  • Great judgment and decision-making skills
  • Great interpersonal and communication skills
  • Able to think critically
  • Computer proficient
  • Forklift certified
  • Self-Motivated
  • Committed to team success
  • Data Entry
  • Remote Office Availability

Timeline

CSR3/PHE

Maximus Cooperation
05.2019 - Current

Dispatcher

Caliber Oilfield Services
06.2016 - 03.2019

Receiving (Forklift Operator)(Stand-up, Sit-Down, Riding Pallet-Jack), Loader

Wesco Aircraft
09.2011 - 09.2016

Security Assistant

QVC
08.2007 - 06.2010

New Car Salesman

Archer Chrysler/Jeep
07.2006 - 03.2007

Security Forces

United States Air Force
02.2000 - 05.2006

Bachelor of Science (Graphic design) -

Art Institute of Pittsburgh

Bachelor of Science (Web Development) -

Franklin University

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Gregory Cannon Jr