Shane Carter
Pensacola,FL
Summary
Executive experienced in leading teams and driving improvements to maximize business returns. Brings skills in strategic planning and business forecasting. Looking to apply knowledge and abilities in career-oriented position focused on surpassing benchmarks and driving success. Experienced professional focused on meeting or exceeding objectives seeking Manager of Operations position. Offers advanced training and knowledge of industry best practices. Recognized for leadership, planning abilities and clear, direct communication style. Accomplished District Manager experienced in directing sales, staffing and operations for multiple stores and large staffs. Exceptional leader of growth initiatives and new concepts for promotions, product launches and sales initiatives. District Manager with demonstrated experience managing company assets and developing people for future growth. Strategic planner talented in seeing multiple options for improvement, operational streamlining and potential growth. Oversaw and optimized operations for 17 stores. Gifted in marketing, team building and strategic decision-making with exceptional leadership and interpersonal relations skills. Demonstrated record of accomplishment in leadership.
Overview
24
24
years of professional experience
Work History
District Manager
EG-America- Tom Thumb
Pensacola, FL
03.2017 - Current
- Manage 17 locations helping to drive sales and profitability
- Look for talented people to bring to the organization to allow them to train up and continue to grow into larger positions
- Seeking, Interviewing and picking candidates that will help our business grow and take best care of customers
- Maximizes store sales by directing and assisting Store Manager with merchandising programs, providing information and recapping promotional activities
- Manages controllable costs including merchandise/cash variations, salaries, overtime, cash, repair and maintenance.
- Built positive and productive relationships with store and field leadership.
- Supervised 17 locations to enforce high-quality standards of operation.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Located, developed and promoted talented employees to cultivate collaborative and hardworking leadership team.
- Coordinated with other district managers to actualize strategies for improving performance and growing circulation volumes and sales.
- Improved operational standards, personnel moves, and merchandising strategies.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
- Held weekly meetings with Store Managers to identify techniques to overcome sales obstacles.
- Modeled best practices for sales and customer service.
- Revitalized operations and realigned plans to better capture new opportunities and take advantage of changes in customer habits.
- Boosted bottom-line profits by devising and optimizing effective sales and merchandising programs.
Customer Service Representative
Navy Federal Credit Union
Pensacola, FL
03.2016 - 03.2017
- To provide members and prospective members full range of products and services offered by Navy
- Federal Credit Union including depository accounts such as checking, savings, certificate IRA, revocable trust and estate accounts; lending products; and credit/debit cards.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Recommended products to customers, thoroughly explaining details.
Community Manager
American Cancer Society
Pensacola, FL
11.2013 - 03.2016
- Executed a portfolio of Relay For Life events, with accountability for significant income targets, as well as event-related mission and advocacy activities
- Ensures goal achievement through the effective leadership, engagement, empowerment, and mobilization of event volunteers.
- Planned and executed promotional activities to drive community engagement and increase occupancy numbers.
- Streamlined operations by communicating efficiently with clients, keeping meticulous records, budget management and internal collaboration.
- Managed community within established cost constraints.
District Manager
Circle K
Pensacola, FL
05.2007 - 11.2013
- Managed 13 locations helping to drive sales and profitability
- Working to help find talented people to bring into the organization to allow them to train up and continue to grow in to larger positions
- Maximizes store sales by directing and assisting Store Manager with merchandising programs, providing information and recapping promotional activities
- Managed controllable costs including merchandise/cash variations, salaries ,overtime, cash, repair and maintenance
- Assisted LP department with investigations, by conduction interviews and reviewing reports and reviewing video.
- Built positive and productive relationships with store and field leadership.
- Supervised 17 locations to enforce high-quality standards of operation.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Located, developed and promoted talented employees to cultivate collaborative and hardworking leadership team.
- Coordinated with other district managers to actualize strategies for improving performance and growing circulation volumes and sales.
- Improved operational standards, personnel moves, and merchandising strategies.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
- Held weekly meetings with Store Managers to identify techniques to overcome sales obstacles.
- Modeled best practices for sales and customer service.
- Revitalized operations and realigned plans to better capture new opportunities and take advantage of changes in customer habits.
- Boosted bottom-line profits by devising and optimizing effective sales and merchandising programs.
- Revitalized operations and realigned plans to better capture new opportunities and take advantage of changes in customer habits
Store Manager
Circle K
Pensacola, FL
06.1999 - 11.2007
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Approved regular payroll submissions for employees.
- Rotated merchandise and displays to feature new products and promotions.
Education
High School Diploma - General Studies
Pine Forest High School
Pensacola, FL06.1994
Bachelor of Science - Criminal Justice
Columbia Southern University
Orange Beach, ALSkills
- Profit & loss
- Store management
- Merchandising
- Sales management
- P&L Management
- Operations management
- Interviewing-Staffing
- Retail management
- Pricing
- Loss prevention
- Payroll
- Management
- Conflict management
- Budgeting
- Recruiting
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 200+ staff members.
- Awarded best turnover % in region by district
Timeline
District Manager
EG-America- Tom Thumb
03.2017 - Current
Customer Service Representative
Navy Federal Credit Union
03.2016 - 03.2017
Community Manager
American Cancer Society
11.2013 - 03.2016
District Manager
Circle K
05.2007 - 11.2013
Store Manager
Circle K
06.1999 - 11.2007
High School Diploma - General Studies
Pine Forest High School
Bachelor of Science - Criminal Justice
Columbia Southern University
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