Gregory Cato
Santa Rosa
Summary
- General Manager with extensive experience at The UPS Store Inc., specializing in operational strategy and team development. Proven expertise in budget management and conflict resolution, leading to enhanced customer satisfaction and streamlined operations. Successfully implemented initiatives that resulted in significant improvements in service delivery and profitability.
- District Merchandising Manager with a strong background in overseeing store merchandising operations. Known for bringing innovative strategies to improve profitability and sales, while managing relationships with vendors and suppliers. Proven skills in staff training, product placement, and inventory management complemented by ability to influence positive change within diverse retail environments.
Overview
19
19
years of professional experience
Work History
General Manager
The UPS Store Inc.
Santa Rosa
06.2017 - Current
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Developed and implemented operational strategies to improve efficiency, reduce costs, and maximize customer satisfaction.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Assisted in the recruitment process by interviewing potential candidates for open positions.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
District Execution Manager
The Home Depot Inc
Santa Rosa
08.2006 - 01.2017
- Developed and implemented merchandising strategies to increase sales and profitability.
- Organized special events such as grand openings, seasonal promotions, and clearance sales.
- Assisted buyers in selecting appropriate merchandise for each individual store location.
- Trained new staff on product knowledge, visual displays, and customer service techniques.
- Conducted regular store visits to ensure compliance with company policies and procedures.
- Analyzed market trends to identify opportunities for increased sales in each district.
- Developed promotional campaigns to maximize visibility of products in stores.
- Worked closely with vendors and subcontractors to manage expectations around deliverables and deadlines.
- Resolved conflicts between team members as needed to maintain productive working relationships.
Education
High School Diploma -
Maria Carillo High School
Santa Rosa 06-2004
Skills
- Operational strategy
- Budget management
- Employee training
- Customer service
- Team building
- Conflict resolution
- Team oversight
- Relationship building
- Profit and loss
- Staff management
- Sales analysis
Timeline
General Manager
The UPS Store Inc.
06.2017 - Current
District Execution Manager
The Home Depot Inc
08.2006 - 01.2017
High School Diploma -
Maria Carillo High School
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