Gregory Clendining

● Manage daily schedules for field service technicians, ensuring optimal resource allocation and improved workflow efficiency.

● Oversee scheduling for emergency, maintenance, repair, and installation services for a client base of over 700 businesses, consistently achieving high on-time service delivery.

● Train and mentor technicians on operational procedures and best practices, enhancing service quality and customer satisfaction.

● Collaborate closely with upper management and the sales team to streamline operations and align service delivery with company objectives.

● Lead coordination meetings with management and accounts payable to resolve invoicing and warranty issues, ensuring billing accuracy and efficiency.

● Proactively identify and qualify potential customers, maintaining billable hours and protecting company revenue.

• Specialize in privacy trees, handling all aspects from growing to delivery, installation, and landscape design.
• Successfully market the business independently, utilizing various strategies to reach new clients and drive business growth.
• A strong track record of accurately estimating project costs, making sure jobs are completed on time and within budget.
• Perform upkeep and repair of machinery used in landscaping projects, ensuring equipment is well-maintained for efficient operations.
• Address and resolve warranty issues, consistently ensuring customer satisfaction and maintaining long-term relationships.
• Manage all aspects of business operations, including customer consultations, job planning, and overseeing the installation of high-quality landscaping solutions.
• Significant experience working with vendors to source flora not grown in-house, ensuring client needs are met with a diverse selection of high-quality plants.

● Ensured the safety and security of hospital premises in a Level I Trauma Center, working closely with law enforcement to maintain a secure environment for patients and staff.

● Oversaw the central command post, maintaining accurate records of all radio transmissions and incidents, which enhanced the efficiency and effectiveness of incident responses.

● Regularly assumed leadership responsibilities during staff shortages, acting in the role of sergeant. Demonstrated calm and decisive action in high-pressure situations, resolving conflicts and de-escalating tense scenarios to maintain a safe environment.

● Proficient in handling challenging situations with a solutions-oriented approach, consistently maintaining professionalism to achieve positive outcomes.