Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
References
Timeline
Generic

Gregory Cline

WINFIELD,WV

Summary

Adept at keeping collision center operations running smoothly. Talented team and business leader with excellent problem-solving, planning and conflict management abilities. Dedicated to keeping team members safe, controlling costs and promoting customer satisfaction.

Overview

32
32
years of professional experience
1
1
Certification

Work History

President

GCA Inc
Winfield, WV
07.1997 - Current
  • Proficient in CCC One and CCC One Workflow. 10+ Years Experience.
  • Successfully manage multiply DRP agreements.
  • Experienced in manufacturer certifications. Across multiply OEM's.
  • Extensive relationship with the collision repair and engineering divisions of most OEM's.
  • Have personally done every operation in every department of a collision center.
  • Facilitated communications between customers, insurance companies, vendors, suppliers and other stakeholders involved in repair process.
  • Kept strict safety practices in all areas of operations.
  • Identified opportunities for improvement within the Collision Center by analyzing past trends and implementing corrective actions accordingly.
  • Completed inspections, estimations and damage reports.
  • Supervised staff members and provided guidance on best practices for repair techniques and processes.
  • Reviewed invoices from vendors and suppliers before submitting them for payment approval by accounting department.
  • Developed strategies to reduce costs associated with equipment maintenance, labor hours, materials usage.
  • Established relationships with local dealerships for referrals of customers seeking more extensive auto body services.
  • Ensured that all necessary paperwork was completed correctly prior to releasing repaired vehicles back to customers.
  • Maintained inventory of parts required for vehicle repairs and ordered additional supplies as necessary.
  • Assisted in training new hires on proper procedures for handling automotive bodywork repairs.
  • Created reports documenting progress on individual jobs as well as overall performance metrics.
  • Coordinated with insurance companies regarding repairs, estimates, payment processing and other related matters.
  • Resolved customer complaints promptly by addressing their concerns directly or coordinating with relevant personnel.
  • Developed and implemented plans to increase efficiency in the Collision Center, while ensuring customer satisfaction.
  • Managed daily operations of the Collision Center, including scheduling appointments and allocating resources.
  • Provided technical assistance to technicians when needed to ensure quality repairs were completed within set timeframes.
  • Conducted regular reviews of work orders to identify any potential issues or delays in service delivery.
  • Oversaw financial performance of the Collision Center, setting budgets and monitoring expenses.
  • Monitored employee performance levels through regular feedback sessions and coaching sessions where appropriate.
  • Operated 3 regional locations with a combined monthly sales of $1.25 million.
  • Ensured compliance with safety regulations and industry standards to ensure safe working conditions for employees.
  • Performed inspections of vehicles prior to repair commencement to determine extent of damage and develop an accurate estimate.
  • Directed 35-person team of repair and refinishing professionals.
  • Communicated effectively with insurance companies, documenting in detail each process of repair.
  • Estimated automobile repair time accurately, scheduling jobs according to shop capacity.
  • Built and maintained strong relationships with customers to encourage loyalty and obtain recommendations.
  • Oversaw ordering of repair parts and tools for shop to maintain adequate inventory levels.
  • Inspected vehicle repairs for quality control during entire repair process and prior to customer delivery.
  • Selected vendors with largest inventory, best prices and quickest delivery, building lasting relationships.
  • Directed day-to-day operations, maintenance, equipment functionality and financial management.
  • Assisted in developing effective marketing strategies to increase business.
  • Hired and trained technicians, monitoring and evaluating job performance.
  • Complied with federal, state and local regulations affecting body shop operations.
  • Attended factory-sponsored training classes and kept abreast of factory technical bulletins.
  • Oversaw and evaluated key performance indicator (KPI) metrics, spanning efficiency, revenue and profitability.
  • Implemented business development, customer service and maintenance strategies resulting in increased production yield.
  • Authored policies and procedures and actualized best practices and standards to increase performance, reduce downtime, and generate new revenue.
  • Communicated with equipment manufacturers and contractors to rent, purchase or modify existing assets.
  • Scheduled preventive and corrective maintenance on rental equipment.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Delegated work to staff, setting priorities and goals.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Assessed quality of all shop work to maintain solid reputation and high customer satisfaction.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Formed and sustained strategic relationships with clients.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
  • Implemented successful business strategies to increase revenue and target new markets.
  • Monitored progress by establishing plans, budgets and measuring results.
  • Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
  • Coordinated and directed activities of businesses or departments concerning production, pricing and sales.

Body Shop Owner

Greg's Automotive
Winfield, WV
12.1991 - 06.1997
  • Created detailed invoices for customers outlining cost of labor, parts, taxes.
  • Maintained accurate records of customer accounts including payments received or due.
  • Scheduled appointments for customers seeking body shop services.
  • Hired and trained staff members on customer service skills and use of tools and equipment.
  • Monitored employee performance regularly to ensure high-quality results are achieved.
  • Managed financial aspects of running the body shop including payroll processing and budgeting.
  • Oversaw ordering of parts and supplies needed to complete jobs in a timely manner.
  • Provided estimates for repair costs based on information provided by customers or technicians.
  • Negotiated contracts with vendors to obtain discounts on parts and supplies when possible.
  • Created marketing materials including flyers, brochures, and business cards to promote the body shop.
  • Conducted daily inspections of work areas to ensure safety standards were met.
  • Explained repair procedures to customers before beginning work on their vehicles.
  • Interviewed, trained and supervised employees.
  • Resolved issues quickly through meticulous research and quick decision-making.
  • Kept up-to-date on regulatory changes affecting business operations.
  • Delegated work to staff, setting priorities and goals.

Education

Bachelor of Science - Business Administration

West Virginia State University
Institute, WV
05-1997

Skills

  • Quality Assurance
  • Meeting KPIs
  • Deadline Management
  • Monthly sales of $125 million
  • Customer Relations
  • Accounts Receivable
  • Vendor Relations
  • CCC One Workflow
  • Cost Control
  • Managing Operations
  • Safety Practices
  • Overseeing Refinishing
  • Workplace Safety
  • Marketing
  • Financial Management
  • Personnel Management
  • Staff Training and Development
  • Business Relationships
  • Policy Development
  • Risk Mitigation
  • Brand Management
  • Media Relations
  • Regulatory Compliance
  • Revenue Growth
  • Employee Relations
  • Business Planning
  • Operations Oversight
  • Talent Recruitment
  • Staff Management
  • Business Administration
  • Contract Negotiation
  • Staff Training
  • Leadership Team Building
  • Operational Excellence
  • Budget Management
  • Financial Administration
  • Vendor Sourcing and Negotiations
  • Social Media Proficiency

Certification

  • I-CAR Platinum Estimator
  • I-Car Platinum Refinish Technician
  • I-Car Aluminum GMA Certified
  • PPG Envirobase Certified
  • ASE Certified in 134A and 1234YFZ

Accomplishments

  • ASE Refinish Test Development Committee Member
  • Committee Member for The WV Insurance Commission
  • I-CAR Southern WV Committee Chairperson
  • Featured Contributor in Hammer & Dolly magazine.
  • Featured in Summit Racing Catalog
  • Received the Goodguys Builder's Choice Award

References

References available upon request.

Timeline

President

GCA Inc
07.1997 - Current

Body Shop Owner

Greg's Automotive
12.1991 - 06.1997

Bachelor of Science - Business Administration

West Virginia State University

Similar Profiles

CREATE PROFILE
Gregory Cline