GREGORY COPENHAVER
El Dorado Springs,MO
Summary
Proven leader with extensive experience in streamlining operations for efficiency, notably at Pizza Hut. Excelled in cost control and labor management, enhancing customer engagement and employee retention. Skilled in food safety and adept at fostering a positive team environment, achieving significant improvements in guest relations and operational workflow. Have received multiple awards throughout the years.
Overview
15
15
years of professional experience
Work History
Restaurant General Manager
Pizza Hut
07.2021 - Current
- Streamlining restaurant processes to improve guest experience
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Correctly calculated inventory and ordered appropriate supplies.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Identified problems, conducted troubleshooting and sought repair or maintenance support to keep restaurant equipment operational.
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
Assistant General Manager
Goodcents
03.2020 - 07.2021
- Oversaw 3-5 employees and crewmembers
- Handled day to day operations
- Responsible for customer relations
- Motivated, trained, and disciplined employees to maximize performance.
- Enforced quality assurance protocols to deliver ideal customer experiences.
- Optimized scheduling practices to ensure appropriate coverage during peak hours while minimizing labor costs.
Yard Worker
BRB Contractors
09.2019 - 03.2020
- Load and unload semis
- Work on small engines
- Clean heavy equipment
- Improved yard efficiency by organizing tools and equipment for easy access and optimal workflow.
- Contributed to a positive working atmosphere through open communication and cooperation with colleagues at all times.
Laborer
Main Lawn and Landscape
06.2019 - 09.2019
- Mow, edge, and weed eat lawns
- Build flower beds from various materials
- Performed general housekeeping and cleaning tasks.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Improved worksite efficiency by maintaining clean and organized work areas.
- Demonstrated flexibility with shifting responsibilities based on project needs, contributing to overall productivity levels.
Assistant General Manager
Goodcents
05.2017 - 05.2018
- Assist restaurant manager in running shifts
- Designated duties and kept track of employee schedules and hours
- Handled cash accurately and prepared deposits.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
Warehouse associate
Target Distribution Center
09.2016 - 01.2017
- Cut open boxes and place on conveyer
- Basic housekeeping duties for my area
- Seasonal position
Warehouse associate
Home Depot Distribution Center
09.2014 - 01.2015
- Place boxes in proper store pallet
- Kept area clean and safe through out shift
- Seasonal position
Remodeling Crew
Walmart
07.2014 - 09.2014
- Temporary position
- Remove, replace and paint new shelving
- Ensure all storage containers were closed and locked at end of every shift
Jobsite Forman
Hardscapes of Kansas LLC
07.2011 - 12.2013
- Prepare and load all equipment and work trucks
- Ensured timely completion of projects with effective time management and prioritization of tasks.
- Assist employees on each job site
- Emptied work trucks and removed all heavy equipment at end of each day
- Oversaw daily operations at site, keeping team production moving at optimal pace.
Job Supervisor
Ward Roofing
08.2009 - 04.2011
- Set employees hours and keep track of hours worked
- Assign duties for each employee
- Assist with tear off, re-shingling, and cleanup
- Oversaw daily operations at site, keeping team production moving at optimal pace.
- Inspected completed work to verify quality standards and compliance with criteria.
Education
High school or equivalent -
Skills
- Management
- General Labor
- Food Safety
- Cost Control
- Pre-shift walk-through
- Staff Scheduling
- Hiring Decisions
- Labor Management
- Customer Engagement
- Health Code Compliance
- Guest Relations
- Employee Retention
- Food Preparation
Awards
- Highest Sales Growth of 2023, 01/2024
- Top Sales P5
- Top Sales P10
- Top Scorecard P4
- Top Sales P13
- Top Scorecard P11
Timeline
Restaurant General Manager
Pizza Hut
07.2021 - Current
Assistant General Manager
Goodcents
03.2020 - 07.2021
Yard Worker
BRB Contractors
09.2019 - 03.2020
Laborer
Main Lawn and Landscape
06.2019 - 09.2019
Assistant General Manager
Goodcents
05.2017 - 05.2018
Warehouse associate
Target Distribution Center
09.2016 - 01.2017
Warehouse associate
Home Depot Distribution Center
09.2014 - 01.2015
Remodeling Crew
Walmart
07.2014 - 09.2014
Jobsite Forman
Hardscapes of Kansas LLC
07.2011 - 12.2013
Job Supervisor
Ward Roofing
08.2009 - 04.2011
High school or equivalent -
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