Gregory Cotter
Madison,OH
Summary
Highly efficient with a solid track record in fast-paced and challenging environments. Eager to learn and adept at applying new knowledge with skill and efficiency. Professional in the service industry, ready for collaborative roles in dynamic settings. Demonstrated ability to enhance operational efficiency and elevate customer satisfaction levels. Committed to teamwork, adaptability, and equipped with strong communication and problem-solving skills.
Overview
13
13
years of professional experience
Work History
Crew Member
Chipotle
Mentor, Ohio
10.2023 - Current
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
Monitor
Willoughby-Eastlake Schools
02.2024 - 05.2025
- Logged monitoring activities and notable incidents for school administrators.
- Backed up classroom teachers by supervising students in classes, at recess or during special activities.
- Enforced school district guidelines with students across classes and levels.
- Supervised cafeteria periods for different ages and maintained order.
- Supported behavior control strategies with implementation of district-approved techniques.
- Developed professional relationships with teachers and school administrators to integrate into team and best serve students.
- Contributed to a welcoming and inclusive school atmosphere by fostering respectful interactions between students, staff, and visitors.
Crew Member
5 Guys Burgers And Fries
Mentor, Ohio
05.2023 - 10.2023
- Led team during business hours and closing.
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Assisted other team members to achieve goals.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Trained new team members on procedures, customer service, and sales techniques.
- Prepared products following restaurant, health, and safety standards and procedures.
- Became familiar with products to answer questions and make suggestions.
- Operated cash register to ring up final bill and process various forms of payment.
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Improved customer satisfaction by providing friendly and efficient service at the register.
Shift Supervisor
Penn Station East Coast Subs
Mentor, Ohio
10.2022 - 05.2023
- Customer service, food and shift prep, cooking, cleaning, task delegation, closing, following procedures, money handling, management skills
- Helped store management meet standards of service and quality in daily operations.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Enforced company policies and regulations with employees.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Prepared, calibrated, and monitored production levels to achieve targets.
Cage Cashier
JACK Casino Cleveland
Cleveland, OH
02.2021 - 10.2022
- Count money, exchange chips for exact cash, process customer transactions with excellent customer service.
Cage Cashier
Potawatomi Hotel & Casino
Milwaukee, Wisconsin
01.2019 - 03.2020
- I along with a team count money, fill cassettes and replenish machines
- Count money coming into and out of the vault
- Recording everything.
Assistant Manager
Jimmy John's Sandwiches
Milwaukee, Wisconsin
10.2017 - 01.2019
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Assistant Manager
Penn Station East Coast Subs
Florence, KY
05.2012 - 03.2017
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Education
Bachelor of Arts - Education
Grand Canyon University
Phoenix, AZ10-2027
GED -
Grant County High School
Dry Ridge, KY05.2008
Skills
- Management Experience (5 years)
- Cash Handling
- Customer Service Skills
- Inventory
- Management
- Scheduling
- Training
- Team Building
- Restaurant Experience (7 years)
- Banking
- Restaurant Management
- POS
- Serving Experience
- Recruiting
- Conflict management
- Leadership
- Cashiering
- Food Safety
- Assistant Manager Experience
- Supervising Experience
- Serve Customers
- Cash Drawer Reconciliation
- Coaching and Training
- Telephone Etiquette
- Speaking
- Team Contribution
- Food and Beverage Service
- Complex Problem-Solving
- Willingness to Learn
- Restaurant Operation
- Workplace Efficiency
- Judgment and Decision-Making
- Operate Cash Register
- Health and Safety Compliance
- Salesmanship
- Crew Leadership
- Line Efficiency
- Active Listening
- Greet Guests
- Customer service
- Teamwork and collaboration
- Multitasking and organization
- Time management
- Problem-solving
- Clear communication
- Cash handling
- Cleaning
- Attention to detail
- Customer engagement
- Self-discipline
- Flexible schedule
- Integrity and honesty
- Basic math
- Verbal and written communication
- Leadership qualities
- Order management
- Telephone etiquette
- Assertiveness
- Quality control checks
- Willingness to learn
Additional Information
- Authorized to work in the US for any employer Authorized to work in the US for any employer
Timeline
Monitor
Willoughby-Eastlake Schools
02.2024 - 05.2025
Crew Member
Chipotle
10.2023 - Current
Crew Member
5 Guys Burgers And Fries
05.2023 - 10.2023
Shift Supervisor
Penn Station East Coast Subs
10.2022 - 05.2023
Cage Cashier
JACK Casino Cleveland
02.2021 - 10.2022
Cage Cashier
Potawatomi Hotel & Casino
01.2019 - 03.2020
Assistant Manager
Jimmy John's Sandwiches
10.2017 - 01.2019
Assistant Manager
Penn Station East Coast Subs
05.2012 - 03.2017
Bachelor of Arts - Education
Grand Canyon University
GED -
Grant County High School
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