Gregory Couch
London,Kentucky
Summary
Proven professional with exceptional record of achievement in enhancing financial operations with innovative approaches. Exceptional partner to financial team, balancing principles to improve long-term financial stability. Excellent communication and relationship-building skills. Results-driven Finance Specialist with sound knowledge of industry regulations and firm grasp of successful fiscal management strategies. Improves forecasting and maintains cost-effective financial management standards with accountability, integrity and knowledgeable leadership. History of success in demanding environments with ambitious targets. Seasoned Finance Specialist with demonstrated experience in financial planning, analysis and reporting. Strengths include cost reduction strategies, budget development, and forecasting combined with sound decision-making skills to drive business success. Proven track record of implementing effective financial management strategies that optimize operational efficiency and improve bottom-line results.
Overview
31
31
years of professional experience
Work History
Web Designer
Self Employed Web
London, Kentucky
04.2022 - Current
- Developed wireframes and user flows for web applications.
- Created prototypes, mockups, and visual designs to illustrate the look and feel of web pages.
- Integrated HTML, CSS, JavaScript, and other programming languages into websites.
- Optimized website performance by conducting testing on various browsers and devices.
- Collaborated with developers to ensure that design specifications were met.
- Researched current trends in web design to inform new projects.
- Managed multiple projects simultaneously while meeting tight deadlines.
- Designed logos, icons, images, and banners for websites.
- Developed style guides for website navigation menus, page layouts, fonts, colors and graphics.
- Analyzed user feedback to identify areas for improvement in existing websites.
- Utilized SEO techniques to improve search engine rankings of websites.
- Ensured compliance with accessibility standards when designing websites.
- Provided technical support related to web design issues.
- Maintained knowledge of emerging technologies related to web development.
- Built relationships with clients through frequent communication regarding project progress.
- Assisted with content creation including copywriting and editing text.
- Reviewed code written by other designers to ensure accuracy and quality.
- Contributed ideas during brainstorming sessions for new website features.
- Conducted usability tests on all newly designed sites prior to launch.
- Implemented changes based on customer feedback or analytics data.
- Developed easy-to-use interfaces that complied with project and client specifications.
- Designed websites, portals, and large-scale web applications for multiple clients.
- Built layouts according to customer parameters using HTML5 and CSS3.
- Utilized AJAX and JSON to enhance website interactivity and improve user experience.
- Managed website deployment and maintenance, including troubleshooting and performance optimization.
Credit Card Processing
Visa
London, Kentucky
08.2013 - 07.2021
- Established procedures for cash handling, credit card processing, and security protocols.
- Collected payments via cash, check, or credit card processing systems.
- Arranged payment methods for customers including credit card processing and cash handling.
- Processed sales transactions efficiently, including cash handling, credit card processing, and issuing receipts.
- Processed payments using POS systems while adhering to credit card processing regulations.
- Performed sales transactions including cash handling, credit card processing, refunds and exchanges.
- Managed credit card processing, including charge backs, refunds, and adjustments.
- Processed sales transactions accurately and efficiently, including cash handling and credit card processing.
- Monitored credit card processing systems to identify suspicious activity and investigated discrepancies as needed.
- Handled credit card processing activities such as refunds, disputes, and chargebacks in accordance with applicable regulations.
- Provided guidance on best practices for minimizing merchant risks associated with credit card processing activities.
- Processed payments utilizing cash registers and credit card processing machines.
- Resolved customer complaints regarding credit card processing issues in a timely manner.
- Handled cashiering duties such as check-in and check-out processes, credit card processing.
- Processed orders for customers, including order entry and credit card processing.
- Performed financial transactions accurately including cash handling and credit card processing.
- Explained various payment options available for donations including credit card processing systems and online payments platforms.
- Ensured compliance with applicable regulations governing credit card processing activities including PCI DSS, GDPR, Sarbanes-Oxley.
- Processed customer payments through credit card processing systems, ACH transfers, and checks.
- Collected payments from customers in person or over the phone using credit card processing machines.
- Processed payments from customers using credit card processing machines or online payment services.
- Communicated with other departments to ensure proper resolution of any discrepancies related to credit card processing activities.
- Processed payments for guests, including cash transactions and credit card processing.
- Maintained accurate records of daily transactions including cash register operations, credit card processing.
- Processed payments from patients including cash handling and credit card processing.
Sale Rep
Apollo Oil
Winchester , Kentucky
02.2006 - 04.2012
- Developed and maintained relationships with existing clients to ensure customer satisfaction.
- Generated new sales leads through cold calling and networking activities.
- Conducted market research to identify potential customers and their needs.
- Organized client visits, presentations, product demonstrations and trade shows.
- Analyzed customer feedback to improve products and services.
- Provided technical support for customers using the company's products or services.
- Maintained accurate records of all sales and prospecting activities.
- Researched competitors' products, prices, and sales techniques.
- Created detailed reports on daily, weekly, and monthly sales activity.
- Negotiated pricing contracts with customers to maximize profits.
- Collaborated with other departments such as marketing, finance, logistics.
- Attended industry events such as conferences, seminars.
- Identified opportunities for cross-selling additional products and services.
- Performed regular follow-ups with prospects to close deals in a timely manner.
- Managed inventory levels by ordering sufficient stock for each account.
- Adhered to established policies and procedures when handling customer accounts.
- Reviewed monthly performance against targets set by management team.
- Utilized CRM software tools to track progress of each sale cycle stage.
- Answered inquiries from prospective customers regarding features of products and services offered.
- Assisted in developing promotional materials such as flyers, brochures.
- Recommended changes in products and services based on customer feedback.
- Developed key customer relationships to increase sales.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Conducted market research to identify selling possibilities and evaluated customer needs actively.
- Negotiated deals and handled complaints or objections.
- Prepared and delivered appropriate presentations on products and services.
- Developed and maintained relationships with new and existing clients to increase sales revenue.
Regional Sales Manager
Accent Mobile Homes
Corbin, Kentucky
10.1998 - 03.2003
- Developed strategies and plans for regional sales growth.
- Conducted regular market research to identify customer needs and preferences.
- Created promotional campaigns to increase sales in the region.
- Participated actively in industry conferences and seminars for knowledge sharing purpose.
- Monitored competitor activities and analyzed pricing trends in the region.
- Organized trade shows, exhibitions, and other events to showcase products.
- Collaborated with product development team to create new products tailored to local markets.
- Analyzed regional sales performance data to develop actionable insights.
- Recruited, trained, coached, mentored, and evaluated a team of regional sales representatives.
- Established relationships with key accounts in the region through personal visits and phone calls.
- Cultivated an environment that fostered teamwork among regional sales staff members.
- Provided technical advice and support on product features and benefits to customers.
- Negotiated contracts with distributors, vendors, retailers. in the region.
- Implemented effective territory management techniques across the region.
- Identified opportunities for cross-selling and up-selling within existing customer base.
- Maintained accurate records of all sales activities including leads generated and closed deals.
- Resolved customer inquiries promptly as well as escalated issues when necessary.
- Ensured compliance with company policies and procedures related to regional sales operations.
- Generated reports on weekly, monthly, quarterly basis detailing regional sales metrics such as revenue goals achieved or missed targets.
- Partnered closely with marketing team to ensure successful execution of promotional campaigns in the region.
Mobile Home Set Salesperson
White Mobile Homes
London, Kentucky
08.1996 - 04.1998
- Greeted customers and provided product information.
- Conducted site visits to identify customer needs for mobile home set up.
- Prepared sales contracts, invoices, and other documents related to the sale of mobile homes.
- Assisted in the delivery of purchased mobile homes to customers' locations.
- Provided assistance with the installation of mobile homes on-site.
- Inspected and maintained inventory of mobile home setup supplies and materials.
- Monitored industry trends to remain knowledgeable about current products and services available.
- Maintained positive relationships with vendors in order to ensure timely delivery of parts and equipment needed for setup.
- Established pricing policies for various mobile home packages based on market conditions.
- Resolved customer complaints regarding mobile home set up issues in a professional manner.
- Developed marketing strategies to promote new or existing products and services related to mobile home set up.
- Collaborated with team members to develop innovative approaches for increasing sales volume.
- Analyzed customer feedback data to inform decisions related to product or service offerings.
- Attended trade shows and conferences as a representative of the company's brand.
- Advised customers on financing options available for purchasing a new or used mobile home.
- Performed research into local building codes, regulations, and zoning laws that impact the installation process.
- Utilized computer programs such as Microsoft Office Suite, AutoCAD, Salesforce., when necessary.
- Generated reports summarizing sales activities and performance metrics.
- Trained new employees on processes associated with installing and setting up mobile homes.
- Created presentation materials for potential clients interested in purchasing a new or used unit.
- Participated in community outreach events designed to increase awareness about the company's services.
- Generated new business by maintaining strong partnerships with mobile home sellers and resellers.
Finance Manager
Kentucy Finance
London, Kentucky
04.1994 - 07.1996
- Prepared financial documents such as budgets, forecasts and reports.
- Reviewed and analyzed budget variances to ensure accuracy of financial information.
- Negotiated terms of loans with borrowers, including interest rates and repayment schedules.
- Reviewed loan applications, verified income sources, and evaluated collateral value.
- Analyzed financial statements of potential clients to determine creditworthiness and risk level.
- Developed loan policies and procedures to ensure compliance with federal and state regulations.
- Resolved customer complaints regarding loan services in a timely manner.
- Identified areas for improvement in the loan process and implemented solutions accordingly.
- Conducted periodic reviews of loans to assess performance against objectives.
- Assisted customers with understanding their options for refinancing existing loans.
- Maintained accurate records of all loan transactions using software systems.
- Collaborated with other departments to evaluate current lending practices and identify new opportunities for growth.
- Prepared documents for closing loans, such as promissory notes, security agreements.
Education
Associate of Arts - Arts And Entertainment Management
Liberty University
Virginia Beach, VA01-2016
Skills
- Image polishing
- User-centered design
- Desktop design
- Mobile web design
- Design, layout, and typography
- Style optimization
- Campaign branding
- Website maintenance
- Deal structuring
- Human resources
- Capital budgeting
- Departmental oversight
- Lending practices
- Credit analysis
- Controls system maintenance
- Cash flow management
- Financial modeling
- Performance reviews
- Lender relationships
- Financial revenue
- Customer relationship development
- Continuous improvement
- Financial budgeting
Timeline
Web Designer
Self Employed Web
04.2022 - Current
Credit Card Processing
Visa
08.2013 - 07.2021
Sale Rep
Apollo Oil
02.2006 - 04.2012
Regional Sales Manager
Accent Mobile Homes
10.1998 - 03.2003
Mobile Home Set Salesperson
White Mobile Homes
08.1996 - 04.1998
Finance Manager
Kentucy Finance
04.1994 - 07.1996
Associate of Arts - Arts And Entertainment Management
Liberty University
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