Summary
Overview
Work History
Education
Skills
Timeline
PHONE
Barista

Gregory C. Pender

Brooklyn,New York

Summary

Highly skilled Administrative Customer Service with over two decades of experience in supporting Facility Operations for the JP Morgan Chase Account.

Overview

35
35
years of professional experience

Work History

Barista

Starbucks
12.2024 - Current
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.

Administrative Coordinator

Jones Lang Lasalle/JP Morgan Chase Account
06.2011 - 03.2024
  • Supported 12 Facility Managers and 1 Asset Manager
  • Duties included supporting in-house maintenance crew, communicating with vendors and contractors. Creating and initiating work orders via the work order system. Setting up vendor/contractor meets, creating and canceling vendor contracts. Communicating with Chase Branch Managers, providing support to their Retail Branch Site. Assist Facility Managers, vendor contractors on a administrative support level. Set-up and organized conferences and off-site meetings and events, providing information and direction to vendors and facilities staff. Heavy telephone interaction with vendors, contractors and Facility Staff and Chase Global Security. Prepared and formatted excel documents accordingly for meetings and reporting purposes.
  • Served as liaison between vendors, suppliers, clients and staff members.
  • Managed incoming and outgoing mail distribution, including scanning, sorting and delivering items promptly.
  • Developed and maintained filing systems for electronic and paper documents.
  • Demonstrated strong proficiency in Microsoft Office Suite.
  • Answered multi-line phone system professionally while providing excellent customer service.
  • Maintained office calendar, including scheduling appointments and meetings.
  • Compiled information into excel spreadsheets for analysis purposes.

Branch Facilities Customer Service Representative

ABM Engineering Services/JP Morgan Chase Account
01.2005 - 01.2010
  • Provided superior customer service and work quality
  • Supported Service Route Techs, Vendors, Facility Managers, and Chase Retail Branches
  • Generated reports, followed up on work orders, monitored attendance, supported Route Techs and Handyman, retrieved and dispatched service requests, coordinated labor with ATM support desk, informed branches of issues, contacted elevator contractors, improved customer service, and performed other duties.

Chase Facilities Dispatcher

PM Realty Group Inc/JPMorgan Chase Account
01.2000 - 01.2005
  • Provided high level of customer service and client relations
  • Answered inbound calls, generated Facility Service Call Requests, dispatched and redirected work orders, supported Route Staff and Facility Managers, assisted in the creation and development of customer relationship management system, followed up on customer inquiries, assigned and closed work orders, received customer commendations, and delivered outstanding service.

Lead Call Center Agent

Gilbert International Inc/JPMorgan Chase Account
01.1994 - 01.1999
  • Responded to inbound service calls in a fast-paced call center
  • Created work order requests, served as liaison between client and customer, created Facility Service Requests, utilized call center support applications, became lead call center agent, and trained new agents.

Security Supervisor/Customer Service Rep

First Security Associates
01.1991 - 01.1993
  • Responsible for supervising a staff of eight Security Officers
  • Overseeing Security Command Center, assisting tenants and clients, dealing with customer service concerns and complaints, ensuring professionalism of Security Officers.

Education

York Community College
12.1983

Skills

  • Attention to Detail
  • Office Administration
  • Microsoft Excel
  • Teamwork and Collaboration
  • Problem-solving abilities
  • Data Entry
  • Telephone Etiquette
  • Adaptability and Flexibility
  • Self Motivation
  • Customer Service
  • Cash handling
  • Exceptional customer service
  • Opening and closing duties
  • Cash register operation
  • Safe food handling
  • POS systems

Timeline

Barista

Starbucks
12.2024 - Current

Administrative Coordinator

Jones Lang Lasalle/JP Morgan Chase Account
06.2011 - 03.2024

Branch Facilities Customer Service Representative

ABM Engineering Services/JP Morgan Chase Account
01.2005 - 01.2010

Chase Facilities Dispatcher

PM Realty Group Inc/JPMorgan Chase Account
01.2000 - 01.2005

Lead Call Center Agent

Gilbert International Inc/JPMorgan Chase Account
01.1994 - 01.1999

Security Supervisor/Customer Service Rep

First Security Associates
01.1991 - 01.1993

York Community College

PHONE

Mobile -718-809-1028 - Residence - 347-627-3631

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Gregory C. Pender