Gregory Crawford
Naples,FL
Summary
Highly motivated professional with 25 years of entrepreneurial and management experience. Skillfully creates and maintains professional and loyal relationships with co-workers, staff and clients while managing administrative and sales employees. Comfortable working independently as manager and leader and as collaborative team member. Applies business acumen and experience and exercises decisive judgment to meet and exceed organizational goals.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Owner and Creative Artist
Sunshine General Store and Unique Gifts
Fort Myers, FL
05.2021 - Current
- Managed daily operations of business, including hiring and training staff.
- Created marketing campaigns to attract new customers.
- Identified new opportunities for growth, expansion, and diversification.
- Maintained relationships with existing clients by providing superior customer service.
- Researched potential partners in order to expand services offered.
- Collaborated with other owners on joint ventures and shared resources.
- Organized events such as trade shows and conferences.
Office Manager
Flamingo Island Flea Market
Bonita Springs , FL
05.2021 - 04.2023
- Developed and implemented office policies and procedures.
- Assisted with the preparation of budgets, forecasts and financial statements.
- Supervised staff members, organized schedules and delegated tasks.
- Coordinated meetings, conferences, travel arrangements and department activities.
- Maintained filing system for records, correspondence and other documents.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Provided administrative support to management team including preparing reports and presentations.
- Created spreadsheets in Excel to track data such as vacation requests, sick days .
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Processed payroll accurately ensuring all employees were paid on time.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Organized company events including holiday parties, team building activities .
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Ensured compliance with applicable laws regarding employment practices.
- Reviewed contracts for accuracy prior to signing off on behalf of the company.
- Prepared agendas for board meetings along with taking minutes during sessions.
- Conducted research projects related to new product development or marketing initiatives.
- Provided training to new hires on office policies and procedures.
- Managed office inventory and placed new supply orders.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
Accounting Office Lead
Walmart Stores,INC
Halifax, MA
05.2002 - 03.2019
- Managed day-to-day operations of the accounting office, including staff scheduling and workload assignments.
- Developed and implemented internal controls to ensure accuracy in financial reporting.
- Reviewed accounts payable and accounts receivable processes for efficiency.
- Analyzed financial data to identify discrepancies and recommend corrective action.
- Prepared monthly financial statements, budget reports, cash flow projections, journal entries, reconciliations.
- Coordinated with external auditors during periodic financial audits.
- Ensured compliance with applicable GAAP standards and other regulatory requirements.
- Provided guidance on complex accounting matters to non-financial personnel.
- Assisted in developing annual operating budgets and long-term strategic plans.
- Identified opportunities for cost savings through process improvements and automation initiatives.
- Maintained relationships with banking institutions to support efficient cash management practices.
- Generated weekly and monthly sales reports to track performance against targets.
- Created ad hoc reporting as needed by senior management or clients.
- Reconciled bank accounts on a regular basis to ensure accurate records of transactions.
- Processed employee expenses claims in accordance with company policy.
- Resolved customer billing issues in a timely manner.
- Monitored daily deposits into company accounts from customers.
- Responded promptly to inquiries from vendors regarding payments due.
- Supervised payroll processing activities for all employees.
- Prepared quarterly tax returns for filing with relevant authorities.
- Conducted training sessions for new staff members on accounting procedures and policies.
- Managed office inventory and placed new supply orders.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Administered payroll and maintained proper documentation of employee personnel.
- Reviewed files and records to obtain information and respond to requests.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Managed, scheduled and coordinated office functions and activities for employees.
- Used judgment and initiative in handling confidential matters and requests.
- Implemented and maintained company protocols to facilitate smooth daily activities.
- Coded and entered daily invoices with in-house accounting software.
- Managed office budget to handle inventory, postage and vendor services.
- Coordinated office activities and operations to secure efficiency and compliance with company policies.
- Elevated customer satisfaction ratings by promptly resolving client and case issues.
- Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
- Automated office operations for managing client correspondence, payment schedules and data communications.
- Interpreted and communicated work procedures and company policies to staff.
- Sustained office efficiency by implementing and planning office systems, equipment procurement and layouts.
- Organized and maintained documents, files and records.
- Managed paper or electronic filing systems by recording information, updating paperwork and maintaining documents.
- Established work procedures or schedules to organize daily work of administrative staff.
- Worked with management team to improve workflows and eliminate unnecessary tasks.
- Monitored office supplies to replenish needed inventory before depletion.
- Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
- Collaborated with other departmental leaders to establish organizational goals, strategic plans and objectives.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
- Determined staffing requirements, interviewing, hiring and training new employees.
- Created and implemented administrative processes and procedures to prioritize job tasks and establish personnel responsibilities.
- Pitched in to help with office tasks during busy periods and staff absences.
- Analyzed internal processes and recommended and implemented procedural or policy changes to improve operations.
- Read through contracts, regulations and procedural guidelines to verify comprehension and compliance.
- Planned and controlled budgets for contracts, equipment and supplies.
- Managed busy calendar for executive team, planning and preparing meetings and communications.
- Streamlined office processes and procedures to boost profits and productivity and facilitate continuous improvements.
- Negotiated and reviewed contracts, rates and terms with current facilities and suppliers.
- Created and revised systems and procedures by analyzing operating practices, recordkeeping systems and forms control.
- Coordinated and conducted classes to teach procedures to new staff members.
- Represented work unit at meetings or conferences to serve as liaison for requests or complaints.
Education
Certificate in Floral And Landscape Design - Floral
Penn Foster Career Schoole
Scranton, PA04-2016
Skills
- Regulatory Compliance
- Budget Administration
- Business Management
- Marketing tactics
- Operations Management
- Client Service
- Design coordination
- Profit and loss analysis
- Talent Development
Affiliations
- Good with book keeping, accounting, customer service, and speaking with large groups.
- Free flowing, creative artist.
Certification
- Certification in Landscape and Floral Design
- Serve Safe Certified
- Business Management Licensed
References
References available upon request.
Timeline
Owner and Creative Artist
Sunshine General Store and Unique Gifts
05.2021 - Current
Office Manager
Flamingo Island Flea Market
05.2021 - 04.2023
Accounting Office Lead
Walmart Stores,INC
05.2002 - 03.2019
Certificate in Floral And Landscape Design - Floral
Penn Foster Career Schoole
- Certification in Landscape and Floral Design
- Serve Safe Certified
- Business Management Licensed
Similar Profiles
Fay WollamFay Wollam
Business Owner at Journey Toward Unique GiftsBusiness Owner at Journey Toward Unique Gifts
Thi Ha TranThi Ha Tran
Retail Worker at Sunshine Kitchen ware and gifts shopRetail Worker at Sunshine Kitchen ware and gifts shop
Britney MooreBritney Moore
Assistant Manager at Loris Gifts - Akron GeneralAssistant Manager at Loris Gifts - Akron General