Gregory Dattoli
Patchogue,NY
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
14
14
years of professional experience
Work History
Bookkeeper/Office Manager
New York Window Film CO Inc
2017.01 - 2023.05
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office activities
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Created, maintained and updated filing systems for paper and electronic documents
Manger
PDQ
2022.04 - Current
- Running the store .closing the store .handling money .making sure every one does their job correctly .customer service
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Onboarded new employees with training and new hire documentation.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Assistant Manager
Taco Bell
2012.07 - 2016.09
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Overnight Stocker
Home Depot
2012.05 - 2012.07
- Removed all boxes and related trash from sales floor and processed through compactors.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Inspected floor displays, noted missing items, and immediately replenished merchandise.
- Scanned shelves and product cases to locate expired, outdated, and spoiled items.
Driver Helper
UPS
2011.11 - 2012.01
- Displayed very good communication and customer service skills.
- Exhibited good attendance, work habits, and willingness to learn job functions.
- Assisted driver with product or package deliveries to residential and commercial locations.
- Assisted drivers with loading and unloading packages onto delivery trucks to maintain deadlines.
Stocker and Cashier
DAIRY BARN
2009.10 - 2010.05
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Education
High School Diploma -
Sachem High School East
Farmingville, NY06.2010
Skills
- Cash Flow and Reconciliation
- Proposal Writing
- Customer Relations
- Training and Development
- Leadership and Change Management
- Documentation
- Excellent Multitasking Abilities
- Workflow Optimization
- Office Management Software
- Financial Tracking
- Coaching and Training
- Team Bonding
- Organizational Skills
- Staff Training
- Email Correspondence
- Accounts Payable and Receivable
- Calendar Management
- Business Administration
- Workflow Planning
- Mail Handling
- Customer Service Management
- Performance Improvement
- Policy Implementation
- Office Supplies and Inventory
- Administration and Operations
- Microsoft Office
- Client Correspondence
- Written Communication
- Handling Complaints
- Billing and Invoicing
- Scheduling
- Cash Deposits and Receipts
- Overseeing Employees
- Shift Coverage
- Reporting
- Orientating and Training
- Employee Coaching and Mentoring
- Staff Development
- Consulting
- Money Handling
- Staff Management
- Time Management
- Training
- Closing Oversight
- Staff Supervision
- Team Goals
- Organization
- Customer Experience
- Physical Strength and Stamina
- Safety Practices
- Labeling and Boxing
Additional Information
- Patchogue, NY , Authorized to work in the US for any employer
Languages
Spanish
Limited Working
Timeline
Manger
PDQ
2022.04 - Current
Bookkeeper/Office Manager
New York Window Film CO Inc
2017.01 - 2023.05
Assistant Manager
Taco Bell
2012.07 - 2016.09
Overnight Stocker
Home Depot
2012.05 - 2012.07
Driver Helper
UPS
2011.11 - 2012.01
Stocker and Cashier
DAIRY BARN
2009.10 - 2010.05
High School Diploma -
Sachem High School East
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