Dylan Davenport

Transitioned to Manager of Courtesy Ford's new accessory and aftermarket department where my responsibilities were but not limited to-

• Being lead on building and maintaining customer relationships, including part sales of all; lift kits, wheels, tires, flat beds, accessories, etc
• Service writing on vehicles of any installs on customers vehicles of said part sales.
• Met or exceeded sales goals as the dealership grew the new department.
• Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
• Provided professional services and support in a dynamic work environment.
• Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
• Developed and maintained courteous and effective working relationships.
• Handled customer relations issues, enabling quick resolution, and client satisfaction.
• Attended industry events and conventions to explain sales opportunities.

Started a new career path in the automotive world by becoming a parts counter salesman-

• Began learning the ins and outs of automotive parts and logistics of meeting and/or exceeding sales goals.
• After one year of learning and selling on front counter to walk-in customers, transitioned to back counter to do sales for service shop.
• Dealing mainly with service writers on written tickets or technicians getting quotes for parts on said tickets.
• Conducted cash handling, credit card transactions, and register closeout at end of business day.
• Researched vehicles and parts via physical catalogs and electronic means.
• Completed sales and service documentation for customer and business records and provided receipts of purchase.
• Maintained clean and neat parts counter and sales floor.
• Identified specific replacement parts to meet customers' needs, making accurate suggestions with confidence.
• Reached out to vendors outside usual network to find parts not available from traditional sources.
• Greeted customers via telephone and in person to answer questions, resolve concerns, and complete sales.
• Stocked and managed stock of parts.
• Ordered parts from various distributors to fulfill demands.
• Organized parts storage and stocked inventory according to established guidelines.

• Duties included making batches of TI02 slurry, running lab tests and charting them, and running operations from a control room.
• Inspected plant activities on screens and computers to identify and troubleshoot issues.
• Initiated pump and delivery schedule changes, monitored tank inventories, meter counts, line pressures and temperatures for maximum equipment capacity.
• Operated control panels to regulate turbine load and maintain proper steam temperature and pressure.
• Observed equipment in operation, system activities and control readouts on continuous basis.
• Monitored operations to spot and report on issues for quick resolution.
• Examined and adjusted valves, pumps and other equipment to ensure proper functioning.
• Documented daily activities in internal system and submitted timely shift reports.
• Monitored control panel data to ensure plant operations were within parameters.
• Followed safety protocols and procedures to maintain safe working environment.

• I managed two roles at U.S. Biofuels, a biodiesel production facility. One role involved operating the evaporator, a machine that draws in various products from a tank—such as glycerin, oil, fatty acids, methanol, and water—and transfers them to what we referred to as a flash tower. This tower was heated to a specific temperature and a vacuum was applied. The objective was to evaporate the moisture, methanol, and water from the byproducts like glycerin, oil, and fatty acids. The reclaimed byproducts were then reused within the plant to produce more biodiesel. Additionally, I adjusted the pH of the byproduct to a basic level for sale to other companies. My responsibilities also included waste water operations, which entailed reconditioning used water by adjusting its pH and filtering it to make it reusable in the plant.
• Drafted reports detailing machine production outputs and material quantities.
• Maintained knowledge of industry policies and procedures to set up and operate equipment safely.
• Adjusted machines to increase productivity for runs.
• Calibrated machines to maintain required productivity levels and adherence to quality standards.
• Collaborated with other departments to optimize production workflows.
• Used problem-solving and issue-resolution skills to promptly and successfully address production problems.
• Became forklift certified in order to accomplish daily tasks.

• In the center panel assembly process, my responsibilities ranged from inspecting center panels to ensure their quality, to installing vents, hazard switches, navigation visors, and heater controls using a drill and screws. Additionally, I managed the sorting of containers with 30 center panels each, overseeing their timely shipment and maintaining accurate inventory records in the factory.
• Produced high-quality products with skill and attention to detail, minimizing risks and maximizing quality control.
• Adhered to production standards and specific job requirements.

• Unloaded freight, sorted and stocked merchandise after ensuring all product had been delivered to store.
• Greeted customers and helped with product questions, selections, and purchases.
• Answered questions about store policies and addressed customer concerns.
• Helped customers complete purchases, locate items, and join reward programs.
• Managed efficient cash register operations.

• Greeted customers and helped with product questions, selections, and purchases.
• Helped customers complete purchases, locate items, and join reward programs.
• Created inviting environment for customers by maintaining store organization and cleanliness.
• Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
• Managed efficient cash register operations.