Gregory De Guzman
Hayward,CA
Summary
Dynamic Senior IT Leader with extensive experience in leading IT teams, managing complex technology infrastructures and driving strategic IT initiatives. Expertise in optimizing IT operations, cost reduction, and leveraging cutting-edge technologies to drive enterprise-wide transformation. Proven ability to oversee multi-million-dollar IT projects, implement scalable solutions, and streamline operations, ensuring cost savings and increased efficiency. Strong record of leading cross-functional teams, optimizing IT budgets, and aligning technology with business goals. Committed to IT excellence, innovation, and regulatory compliance while leading teams to meet organizational goals and exceed client expectations. Passionate about driving IT transformation and creating solutions that deliver long-term value.
Overview
1
1
year of professional experience
Work History
IT Service Delivery Manager – Roche Genentech
Black Box
Lawrence, PA
- Directed a team of 8 engineers managing Roche telephony, data center, and networking infrastructure, achieving 99% uptime across North America.
- Developed and implemented a monthly billing strategy for North America, accelerating revenue recognition and expanding business in EMEA and APAC markets.
- Devised a service improvement tracker, cutting ticket resolution time by 35% through trend analysis and proactive issue management.
- Executed an end-of-year billing strategy, capturing 100% of outstanding revenue from projects and drop-ship equipment before deadlines.
- Introduced a monitoring solution for voice gateways and virtual servers, reducing downtime incidents by 40% across North America.
- Black Box Network Services
IT Consultant – IT Senior Business Relationship Manager
AECOM
Oakland, CA
- Merged IT service delivery and business relations roles, supporting 7,200 employees across Pacific and L.A. Metro regions while transitioning AECOM IT Portfolio Group to IBM.
- Spearheaded IT restructuring as part of the Transformation Initiative Committee, cutting operational costs by 20% through office consolidations and resource alignment.
- Guided senior leadership on IT adoption, driving 15+ key technology initiatives including AI, UAVs, and 3D printing for business expansion and program management.
- Delivered monthly SLA reports and service metrics, achieving 98% compliance and improving IT-business alignment while directing strategic IT investments, reducing project costs by $3M annually, and enhancing technology capabilities.
- Advised Regional Executives and Finance Managers on IT integration, expediting the transition to IBM without disruptions, and led a 13-person service team to boost IT response rates by 30% across multiple sites.
IT Business Relationship Manager
AECOM
Oakland, CA
- Unified IT environments following the merger of two global architecture-engineering firms, successfully streamlining operations and enhancing collaboration for over 7,200 employees across multiple regions.
- Developed and championed three core objectives for Business Relationship Managers (winning business), delivering projects and program management with excellence, and driving innovation, contributing to a 25% increase in IT-driven revenue opportunities.
- Resolved complex and high-impact IT challenges by closely collaborating with Finance, ultimately optimizing IT budgets and achieving $2 million in cost savings across multiple business units.
- Expanded and enhanced the Technology-as-a-Service (TaaS) catalog by introducing five innovative IT solutions, significantly improving technology adoption and operational effectiveness across diverse business functions.
- Developed strong Relationships with Business Stakeholders to understand Business needs and implement Business solutions.
Director of Information Technology
URS Corporation
San Francisco, CA
- Optimized IT operations by centralizing corporate and divisional functions, eliminating project redundancies, and cutting operating costs by over $24 million while enhancing service delivery across multiple business units.
- Managed and strategically allocated a $3 million IT procurement budget, successfully negotiating vendor contracts to maximize cost savings and improve infrastructure investments for corporate offices.
- Strengthened corporate IT security by developing a disaster recovery plan and implementing forensic IT positions, safeguarding intellectual property in legal disputes and corporate litigation.
- Increased LAN reliability and reduced expenses by deploying virtualized VMware servers, significantly enhancing system performance and lowering operational costs.
- Directed 24/7 executive IT support teams across San Francisco and New York, delivering seamless technical assistance for C-suite leadership and high-priority business functions.
Manager – IT
URS Corporation
San Francisco, CA
- Developed and executed a strategy for innovative business solutions, including the introduction of Cloud technology and VM support for senior management, enhancing workflow across corporate offices.
- Implemented secure data destruction practices aligned with Department of Defense standards, safeguarding intellectual data and maintaining compliance with industry security protocols.
- Designed and deployed a secure LAN/WAN infrastructure for the corporate office, improving network security and enhancing overall connectivity for over 500 employees.
- Directed a team of four Executive IT Support staff across three locations, delivering 24/7 high-level IT support and reducing response times by 30%.
- Led the adoption of Cisco VOIP technology while improving communication and reducing telephony costs by 15% across the organization.
Client Services Manager
Allied Digital Services
Los Angeles, CA
05.2025 - Current
- Led client onboarding processes, ensuring seamless integration of services into client operations.
- Developed and implemented strategies to enhance customer satisfaction and retention rates.
- Collaborated with cross-functional teams to resolve client issues effectively and promptly.
- Analyzed client feedback to identify trends and drive service improvements.
IT Service Delivery Manager (Astellas)
Cognizant
Teaneck, New Jersey
- 01.2024
- Led a team of three L2 engineers across two sites, achieving 98% SLA compliance in IT support for research and manufacturing teams.
- Ensure the development of career paths for all L2 engineers to reach the next level of their careers.
- Generated six-month KPI reports, identifying a 23% reduction in incident trends through data-driven operational improvements, streamlining onboarding and offboarding for 100+ employees.
- Developed ServiceNow utilization reports to ensure optimal service delivery of the health of IT within Research and the Manufacturing business units.
- Managed and resolved all Incident P1 outages with the L3 and SME’s.
- Migrated legacy Audentes and Xyphos systems into Astellas, cutting transition downtime by 30% and implementing FreshService to ServiceNow ticketing system integration for faster resolution.
- Facilitated weekly cross-site L2 meetings, optimizing IT support across five locations and reducing infrastructure costs by 15%.
- Revised and managed Client Runbook which contained all SOP, CMDB asset controls for Research and Manufacturing.
- Involved in the construction and design of the Genius bar and all IDF rooms to ensure that proper BTU, power is allocated for the infrastructure and operational IT equipment.
- Project managed infrastructure integration and assisted in consolidating all five offices into one office in South San Francisco.
Education
Bachelor of Science - Finance/Psychology
California State University East Bay
Hayward, CA06-1985
Skills
- IT Strategy
- Program Management
- Networking & ITIL
- Business Relationship Management
- Business Analysis
- IT Service Management
- Integration
- IT Management
- Project Delivery
- Change Management
- IT Operations
- Project Planning
- FreshService
- ServiceNow
- ConnectWise
- Okta SSO
- MS O365
- MS Teams
- Apple iOS
- Windows 10/11
- VMware
- Cisco Network Infrastructure
- SharePoint
- SolarWinds
- Xtraction
- ITIL4 Framework
- Team development
- Staff training
Work History
01-2021
Timeline
Client Services Manager
Allied Digital Services
05.2025 - Current
IT Service Delivery Manager – Roche Genentech
Black Box
IT Consultant – IT Senior Business Relationship Manager
AECOM
IT Business Relationship Manager
AECOM
Director of Information Technology
URS Corporation
Manager – IT
URS Corporation
IT Service Delivery Manager (Astellas)
Cognizant
- 01.2024
Bachelor of Science - Finance/Psychology
California State University East Bay