Gregory Dickerboom
Summary
Dynamic Sales Associate with proven expertise in customer service. Excelled in engaging customers, boosting satisfaction, and fostering loyalty, significantly enhancing team productivity. Demonstrated exceptional people skills, strong teamwork and problem-solving abilities, adept at driving sales and managing high-stress situations professionally. Prepared to start career and make meaningful contributions with commitment and drive.
Overview
12
12
years of professional experience
Work History
Sales Associate
Jerry Durant GM
12.2019 - Current
- Organized showroom and vehicle inventory to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed customer accounts and information in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Utilized CRM tools to track customer interactions and sales, enhancing effectiveness of follow-up communications.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Prioritized helping customers over completing other routine tasks in store.
Sales Associate
Jerry Durant Toyota Granbury
05.2013 - 11.2019
- Responsibilities of Sales Associate for the Jerry Durant Auto group are noted above in most recent sales position.
- Transferred to Jerry Durant GM in Weatherford caused by Toyota Dealership being purchased by outside Auto Group.
Education
Associate of Arts - Electromechanical Engineering
North Seattle Community College
Seattle, WA06-1985
Skills
- Problem-solving skills
- Multi-tasking strength
- Excellent people skills
- Reliable and punctual
- Exceptional customer service
- Sales expertise
- Point of sale operation
- CRM software proficiency
- Retail merchandising expertise
- Store maintenance
- Merchandise displays
Timeline
Sales Associate
Jerry Durant GM
12.2019 - Current
Sales Associate
Jerry Durant Toyota Granbury
05.2013 - 11.2019
Associate of Arts - Electromechanical Engineering
North Seattle Community College
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