Gregory Diel
Dunedin,FL
Summary
To obtain a position within an organization that utilizes my experience in Continual Service Improvement, Training, and Retail Management.
Retail management professional prepared to drive store performance and enhance customer experiences. Expertise in operational efficiencies and staff development. Known for fostering collaborative team environments and adapting to dynamic retail challenges. Proficient in sales strategies and inventory control.
Experienced with operational management, team leadership, and customer service excellence. Utilizes strategic planning and problem-solving to enhance store efficiency. Track record of achieving sales targets and maintaining high standards in store presentation.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Store Manager
Bridgestone Retail Operations LLC.
12.2022 - Current
- Oversaw daily store operations, ensuring high standards of customer service and operational efficiency.
- Trained and mentored staff, fostering a collaborative environment to enhance team performance.
- Implemented inventory management strategies, optimizing stock levels and reducing shrinkage.
- Analyzed sales data to develop targeted promotions, driving revenue growth and improving profitability.
- Developed and enforced compliance with company policies and safety standards across all store activities.
- Collaborated with corporate teams to align local marketing initiatives with broader business objectives.
- Managed vendor relationships to ensure timely delivery of products and services, enhancing supply chain efficiency.
Office Manager
West Coast Auto Centers
09.2017 - 12.2022
- Performed general office duties, including answering multi-line phones, routing calls and messages and greeting visitors
- Identified and recommended changes to existing processes to improve accuracy, efficiency and quality
- Adept at efficiently dealing with a variety of customer service matters
- Wide range of experience installing and selling auto parts
- Maintained stock of auto parts and handling special ordering procedures.
Store Manager
Tire Kingdom
02.2004 - 09.2017
- Provide leadership, mentoring, work prioritizing, and supervision for a large team of retailing professionals including Assistant Store Managers, Supervisors, and Repair Technicians.
- Successfully perform broad-ranging financial management and trend analyses, as well as sales and expense forecasting; oversee operations budget and resource allocation plans to set store performance and revenue goals.
- Oversee all aspects of daily store operations to ensure compliance with Standard Operating Procedures (SOPs); maintain effective liaison with the Regional Support Team and Assistant Store Managers.
- Pro-actively pursue process improvement strategies to identify redundancies and inefficiency; implement new processes to enhance accuracy and lower overhead.
- Play key role in resolving customer service issues; coach employees in how to deliver highest quality customer service and work as a team; aggressively pursuing shrinkage reduction strategies.
Education
High School Diploma - undefined
Pinellas County Schools
01.2010
Skills
Customer service
Certification
A.S.E. Certification, A.S.E. Testing Facility, August 2004
Summary of Qualifications
- A seasoned Business Operations Manager with successful hands-on leadership experience that includes broad-ranging financial performance analysis, supply purchasing, inventory control, demand planning, and vendor relations. Able to deal with high pace project delivery and challenging timelines.
- A multi-tasking Manager with strong analytical and problem-solving abilities as well as practical experience in project management, forecasting, data analysis, identifying trends, risk mitigation, process improvement and change management; well-organized and detail-oriented; a decisive consensus builder and sound decision-maker.
- A well-documented background of success in team building including screening, interviewing, selecting and hiring of new employees, plus their continuing professional development and coaching for advancement to positions of increased responsibility.
- Computer literate including proficiency in Microsoft Word, Excel, PowerPoint and Outlook software applications in a Windows operating system, as well as a variety of proprietary software and POS applications.
Timeline
Store Manager
Bridgestone Retail Operations LLC.
12.2022 - Current
Office Manager
West Coast Auto Centers
09.2017 - 12.2022
Store Manager
Tire Kingdom
02.2004 - 09.2017
High School Diploma - undefined
Pinellas County Schools