Gregory Dixon
McKinney,Texas
Summary
Diligent Underwriter Assistant with background in underwriting services. Supported underwriting teams by managing documentation and facilitating communication between departments. Demonstrated organizational and analytical skills to ensure accurate record-keeping and efficient workflow.
Overview
12
12
years of professional experience
Work History
Underwriting Service Assistant
State Farm
03.2022 - Current
- Streamlined electronic transactions for efficient insurance application processing.
- Executed policy changes in line with State Farm's underwriting standards.
- Calculated premium breakdowns based on coverage selections and guidelines effectively.
- Guided customers effectively through rate manuals and underwriting resources.
- Prepared accurate reports, endorsements, and cancellation letters in a timely manner.
- Collaborated with underwriters to refine risk assessments and decision-making processes.
Dispatcher / Customer Service Coordinator
Thyssenkrupp Elevators
06.2016 - 03.2022
- Maintained accurate service records, call logs, and follow-ups to track SLA performance and improve reporting visibility.
- Escalated technical delays and vendor-related issues, working cross-functionally with supervisors and support teams.
- Coordinated elevator service requests, ensuring timely and efficient dispatching of technicians.
- Monitored and prioritized service calls to optimize response times and customer satisfaction.
Driver / Customer Service Provider
Uber
10.2014 - 06.2016
- Enhanced passenger safety through vigilant driving and strict adherence to protocols.
- Achieved timely passenger transport by effectively following scheduled routes and regulations.
- Executed routine vehicle inspections to ensure compliance with safety standards.
- Optimized travel times through strategic route planning, improving overall customer satisfaction.
- Addressed passenger inquiries promptly to ensure a positive service experience.
Material Handler and Customer Service
St. Jude (Volt)
07.2014 - 11.2014
- Enhanced leadership visibility through detailed daily performance reporting.
- Reduced reconciliation delays by managing up-to-date Excel inventory data.
- Transported materials efficiently using forklifts and pallet jacks within the facility.
- Ensured inventory accuracy through effective warehouse management system utilization.
Operating Room Clerk
Parkland Hospital
07.2013 - 02.2014
- Maintained operational readiness of surgical environments through precise inventory checks, environment prep, and time-sensitive coordination with clinical teams.
- Facilitated smooth surgical workflows by tracking essential supplies and resolving procedural bottlenecks under high-pressure scenarios.
- Managed and logged technical resources across multiple departments, supporting traceability and readiness for high-volume operations.
- Coordinated communication between departments to streamline workflow and improve service delivery.
- Managed patient records, ensuring accuracy and confidentiality in compliance with regulations.
Education
High School Diploma -
Sherman
Sherman, TX06-1992
Skills
- Document review
- Policy analysis
- Data interpretation
- Industry awareness
- Policy administration
- Customer service
- Administrative support
- Document scanning
- Office equipment operation
- Project planning
- Spreadsheet management
- Mail management
Languages
English
Native or Bilingual
Timeline
Underwriting Service Assistant
State Farm
03.2022 - Current
Dispatcher / Customer Service Coordinator
Thyssenkrupp Elevators
06.2016 - 03.2022
Driver / Customer Service Provider
Uber
10.2014 - 06.2016
Material Handler and Customer Service
St. Jude (Volt)
07.2014 - 11.2014
Operating Room Clerk
Parkland Hospital
07.2013 - 02.2014
High School Diploma -
Sherman