Summary
Overview
Work History
Education
Skills
Timeline
Gregory Dunlap

Gregory Dunlap

Wilmington,DE

Summary

High-energy individual bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency. Specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.

Overview

10
10
years of professional experience

Work History

Store General Manager

CVS Health
08.2015 - 04.2019
  • Ensured store and employee compliance with policies, procedures, regulations and safety guidance.
  • Resolved customer situations that at times involved disorderly customers and medical emergencies.
  • Maximized sales and minimized shrinkage through superior customer service and adherence to standard practices.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Trained and regularly mentored associates on customer service techniques in order to build ongoing customer relationships over time.

Assistant Store Manager

CVS Health
08.2014 - 08.2015
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Responded to customer concerns, working with store manager to significantly raise customer satisfaction ratings.
  • Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
  • Walked through store areas every open or close to identify and proactively resolve issues negatively impacting operations.

Shift Supervisor Manager

CVS Health
10.2013 - 08.2014
  • Onboarded new employees with training and new hire documentation.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Applied customer feedback to develop process improvements and support long-term business needs.

Customer Service Representative/Cashier

CVS Health
09.2009 - 10.2012
  • Worked flexible schedule and extra shifts to meet business needs.
  • Greeted and offered help to customers entering the store and at the register, ending the interactions with thanking them for shopping with us.
  • Worked closely with shift manager to solve problems and handle customer concerns.

Education

No Degree - Business Administration

Neumann University, Aston Mills, Pennsylvania

President and Captain of the Neumann Knights club ice hockey team. Three years of completed college courses before my father passed away and I did not complete my degree. Started off in sport management before switching to a broader field of Business Administration.

High School Diploma -

St. Mark's High School, Wilmington, Delaware
06.2007

Ice hockey captain, roller hockey captain, football, volleyball, bowling team member, Habitat for Humanity work with hockey teams.

Skills

  • Company Culture and Values
  • Emergency Situations Management
  • Motivation
  • Accountability
  • Teamwork
  • Conflict resolution
  • Public Speaking
  • Customer Satisfaction
  • Customer Feedback
  • Relationship Management
  • Cleanliness and Sanitation
  • Critical Thinking

Timeline

Store General Manager - CVS Health
08.2015 - 04.2019
Assistant Store Manager - CVS Health
08.2014 - 08.2015
Shift Supervisor Manager - CVS Health
10.2013 - 08.2014
Customer Service Representative/Cashier - CVS Health
09.2009 - 10.2012
Neumann University - No Degree, Business Administration
St. Mark's High School - High School Diploma,

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Gregory Dunlap