Gregory Dunn
Birmingham
Summary
Detail-oriented Assistant Manager offers more than extensive progressive record of accomplishment in leadership roles. Establishes clear guidelines and enforces consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking, and decision-making skills.
Motivated professional with several years of experience juggling multiple priorities to keep company running smoothly. Communicative team leader possessing outstanding time management and documentation abilities. Polished in overseeing employee performance and guiding and motivating new talent.
Resourceful Assistant Manager known for high productivity and efficient task completion. Specialized skills include team leadership, operational management, and customer service excellence. Excel in communication, problem-solving, and time management, ensuring smooth operations and positive team dynamics.
Seasoned Assistant Manager with comprehensive knowledge in team leadership, project management, and operational procedures. Strong ability to lead diverse teams, handle multiple tasks simultaneously, and deliver high-quality customer service. Successful track record of improving efficiency, increasing productivity, and driving customer satisfaction in previous roles. Possess strong interpersonal skills, problem-solving abilities, and decision-making prowess that drive business success.
Overview
8
8
years of professional experience
Work History
Assistant Manager
Zaxby's Chicken Fingers & Buffalo Wings
03.2024 - Current
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Ensured compliance with safety regulations and company policies.
- Monitored employee attendance records, timekeeping, and payroll information.
- Managed customer service inquiries and complaints in a timely manner.
- Resolved conflicts between team members in an effective manner.
- Maintained up-to-date knowledge of company products and services.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Collaborated with management on developing strategic plans for achieving business goals.
- Served as a liaison between staff members and senior management personnel.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Reviewed completed work to verify consistency, quality, and conformance.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
Cashier
Zaxby's Chicken Fingers & Buffalo Wings
12.2021 - Current
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
Cook
Zaxby's Chicken Fingers & Buffalo Wings
12.2021 - Current
- Prepared meals according to recipes and menus, adjusted ingredients and cooking times accordingly.
- Adhered to food safety standards when storing and preparing foods.
- Cleaned kitchen equipment, surfaces, utensils and dishes.
Sheet Metal Fabricator
Comfort Systems USA
06.2019 - 08.2020
- Read blueprints and specifications to determine the type of sheet metal needed for each job.
- Fabricate sheet metal pieces by cutting, punching, bending, rolling, and forming with hand tools or machines.
- Install insulation in ducts and other equipment as required.
Winn Dixie Cashier
Winn Dixie Supermarket
12.2016 - 08.2019
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Education
Some College (No Degree) - Sports Management
Troy University
Troy, ALHigh School Diploma -
Vestavia Hills High School
Vestavia, AL05-2019
Skills
- Product and service knowledge
- Compliance understanding
- Staff Training and Development
- Money Handling
- Employee engagement
- Staff Management
- Team motivation
- Staff Supervision
Education and Training
false
Timeline
Assistant Manager
Zaxby's Chicken Fingers & Buffalo Wings
03.2024 - Current
Cashier
Zaxby's Chicken Fingers & Buffalo Wings
12.2021 - Current
Cook
Zaxby's Chicken Fingers & Buffalo Wings
12.2021 - Current
Sheet Metal Fabricator
Comfort Systems USA
06.2019 - 08.2020
Winn Dixie Cashier
Winn Dixie Supermarket
12.2016 - 08.2019
Some College (No Degree) - Sports Management
Troy University
High School Diploma -
Vestavia Hills High School
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