Gregory Dunston
Owings Mills,MD
Summary
Logical Installation Technician with expertise in Networking and Security. Considered a valuable mentor to others. Pursuing a position where a technical background and a strong work ethic will be highly appreciated.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Tech Engineer
ADT
Columbia, MD
08.2023 - Current
DTH Technician
Vivint
Baltimore, MD
07.2020 - 07.2023
- Operated and maintained diagnostic equipment to troubleshoot and resolve technical issues.
- Collaborated with team members to streamline repair workflows, enhancing service efficiency.
- Trained junior technicians on equipment handling and safety protocols, fostering skill development.
- Conducted routine inspections and preventive maintenance, ensuring optimal performance of systems.
Installation Technician
Safe Haven Security Services
Glen Burnie, MD
03.2020 - 07.2020
- Maintained high level of safety when using hand and power equipment for hoisting, measuring, testing and drilling of various types of installations
- Performed routine maintenance on all equipment given to customers
- Developed recordkeeping programs for client contracts, reports and agendas to strengthen traceability initiatives
- Followed all company guidelines regarding safety procedures when out in field
- Acquired 40+ new clients and meticulously handled repair reports and technical issues
- Retained over $5,000 in sales by upgrading products and services
Industrial Hygienist
Haun Environment Consulting Inc
Harwood, MD
08.2010 - 03.2020
- Performed regular safety hazard assessments to reduce risks and promote positive behaviors at all levels
- Reviewed standard operating procedures against optimal safety standards to verify company conformance and employee adherence with policies
- Assessed overall company safety, identified areas in need of improvement and spearheaded changes to protect personnel
- Oversaw safety strategy progress and maintained compliance with deadlines to support standards and process optimization for over workers
- Evaluated current safety program standards and program performance, identified trends and implemented corrective actions
- Designed safety strategies to meet company needs and supported implementation in hazardous and high-risk areas
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
- Developed team communications and information for safety meetings
- Managed quality assurance program, including on-site evaluations, internal audits and customer surveys
Produce Clerk
Safeway
Parkville, MD
10.2018 - 09.2019
- Readied items for sales floor stocking by affixing tags and preparing pallets
- Maintained current knowledge of shelves and cap plans to effectively merchandise products
- Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule
- Inspected floor displays, noted missing items and immediately replenished merchandise
- Trimmed unwanted materials off desirable vegetables and fruit
- Organized materials, tools and equipment to supply team members
- Used hand tools to complete delicate work
- Removed items from shelves or storage bins and scanned tags
- Printed labels, packaged boxes and loaded into outbound containers
- Decontaminated work areas using sprayers to apply cleaning and disinfecting solutions
- Assisted customers by finding items quickly, boosting store satisfaction rate by 15%
Industrial Hygienist
Aerosol Monitoring & Analysis
Hanover, MD
01.2017 - 07.2018
- Assessed overall company safety, identified areas in need of improvement and spearheaded changes to protect personnel
- Oversaw safety strategy progress and maintained compliance with deadlines to support standards and process optimization for over workers
- Reviewed standard operating procedures against optimal safety standards to verify company conformance and employee adherence with policies
- Designed safety strategies to meet company needs and supported implementation in hazardous and high-risk areas
- Evaluated current safety program standards and program performance, identified trends and implemented corrective actions
- Performed regular safety hazard assessments to reduce risks and promote positive behaviors at all levels
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
- Developed team communications and information for safety meetings
- Maintained excellent attendance record, consistently arriving to work on time
- Oversaw safety strategy progress and maintained compliance with deadlines to support standards and process optimization for over 10+ workers
Installation and Maintenance Technician
Verizon
Alexandria, VA
01.2016 - 12.2016
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
- Analyzed user-generated trouble tickets to determine causes of problems and took appropriate action for resolution
- Researched and recommended network and data communications hardware and software
- Installed and configured new devices and system components
- Coordinated installation of new users and relocations of existing users
- Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP and CTI applications
- Installed data and telephone cable lines between outside underground or pole lines and residential and commercial buildings
- Connected components to exterior cable systems and tested connections for adequate power and functional links
- Repaired and updated equipment to conform to company-wide standards
- Quickly responded to internal service calls regarding malfunctioning equipment and completed repairs effectively, improving overall employee satisfaction by 10%
PC Dell Technician
Unisys
Linthicum Heights, MD
10.2014 - 01.2015
- Developed detailed maintenance schedules for desktop and laptop equipment to maximize equipment lifetimes
- Performed maintenance duties and safely handled chemicals and solutions
- Documented all changes and actions in computer-based tracking system
- Evaluated systems according to predetermined checklist and noted issues
- Adhered to safety protocols and policies to reduce workplace hazards
- Demonstrated increased knowledge of company products and equipment
- Diagnosed and troubleshot problems, repairing and restoring machines to peak performance
- Handled 3 calls per 8 hour time frame to address customer inquiries and concerns
Education
A+ PC Technician Completion Certificate - Information Technology
Community College of Baltimore County
Catonsville, MD2014
High School Diploma -
Woodlawn High School
Woodlawn, MD2006
Skills
- Installation planning
- Repair services
- Network and Security installation
- Project organization
- Communications
- Driver's License
- Predictive/Preventative
- Sales
- Relationship development
- Customer service
- Diagnostics and troubleshooting
- Teamwork / Collaboration
- Technical Support
Certification
- A+ PC Repair Technician Certification
- 25 Dell Certifications
- MDE Asbestos Inspector Certified
- MDE Asbestos Supervisor Certified
- Lead Inspector Certified
- Lead Risk Assessor Certified
- CompTIA A+ Technician
- Security License for State of MD
Languages
French
Elementary
Spanish
Elementary
Timeline
Tech Engineer
ADT
08.2023 - Current
DTH Technician
Vivint
07.2020 - 07.2023
Installation Technician
Safe Haven Security Services
03.2020 - 07.2020
Produce Clerk
Safeway
10.2018 - 09.2019
Industrial Hygienist
Aerosol Monitoring & Analysis
01.2017 - 07.2018
Installation and Maintenance Technician
Verizon
01.2016 - 12.2016
PC Dell Technician
Unisys
10.2014 - 01.2015
Industrial Hygienist
Haun Environment Consulting Inc
08.2010 - 03.2020
A+ PC Technician Completion Certificate - Information Technology
Community College of Baltimore County
High School Diploma -
Woodlawn High School