Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Maintenance Manager
Casella Waste Systems Inc
10.2019 - Current
Supervised employee performance, preventive maintenance, and safety.
Optimized spare parts inventory management by identifying critical items and setting appropriate stock levels based on usage patterns.
Improved equipment reliability by implementing a preventive maintenance program and managing repair schedules.
Collaborated with other department managers to coordinate maintenance activities around production schedules, minimizing operational interruptions.
Increased overall equipment efficiency by conducting thorough assessments of machinery conditions and implementing necessary improvements.
Scheduled regular inspections of equipment and facilities to manage wear and tear.
Owner Operator
GBE Sanatition
03.2011 - 10.2019
Managed day-to-day business operations.
Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
Increased customer satisfaction by providing high-quality services and timely communication.
Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
Consulted with customers to assess needs and propose optimal solutions.
Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
Developed business plan, processes and procedures to provide superior [Product or Service] to customers.
Trained and motivated employees to perform daily business functions.
Implemented effective financial management practices, improving cash flow and profitability.
Assessed income and expenses and adapted plans to improve profit levels.
Customer Service Representative at Shanks Enterprises / Casella Waste SystemsCustomer Service Representative at Shanks Enterprises / Casella Waste Systems