Summary
Overview
Work History
Education
Skills
Communication Skills
References
Training
Timeline
Generic
Gregory Edwards

Gregory Edwards

Grove City,OH

Summary

To re-enter into employment in a capacity well suited to my wide range of qualifications and experiences.

Overview

40
40
years of professional experience

Work History

Administrative Officer 3

Ohio Department of Public Safety (ODPS), Bureau of Motor Vehicles (BMV)
10.2017 - 04.2023
  • As one of five BMV Administrators reporting directly to the Office of the Registrar, I oversee, plan, direct and coordinate the primary activities of a major division (Office of Driver Services) under the BMV comprised of four subdivisions (Driver License and Suspension Services, Verification Services, Public Records and Telecommunications) with day-to-day management oversight responsibilities for approximately 200 employees
  • Four Administrative Officer 2 managers, one Management Analyst, and one Administrative Professional report directly to me with a subset of three Administrative Officers, and 14 Customer Services Managers reporting directly to the Administrative Officers under my leadership
  • Within the Office of Driver Services, I analyze, develop and explain policies and procedures; establish goals and objectives; evaluate programs; serve as liaison with BMV, ODPS leadership, public officials, government agencies, contractors, vendors, and the general public; respond to inquiries and complaints; plan, direct and coordinate human resource and fiscal activities; develop and monitor a budget; approve expenditures; administer recruitment, placement, classification, and employee relations for multiple sections and units
  • Possess knowledge of business administration; supervisory principles and techniques; budgeting; public relations; agency policies and procedures; employee training and development; labor and employee relations; interviewing skills
  • Demonstrate the abilities to define problems, collect data, establish facts, and draw valid conclusions; prepare and deliver speeches; handle sensitive telephone and face-to-face inquiries; interact with public and government officials; establish and maintain a firm and fair but friendly atmosphere as manager of multiple sections.

Administrative Officer 3

Ohio Department of Public Safety, Bureau of Motor Vehicles (BMV)
03.2013 - 09.2017
  • On behalf of the Director of Public Safety, the Registrar & Assistant Registrar of the Bureau of Motor Vehicles, serve in a fiduciary capacity to plan, direct and coordinate all activities, policies, and procedures of the BMV Special Operations Section; supervise assigned staff and establish goals & objectives
  • Serve as a liaison and representative of the Bureau of Motor Vehicles (BMV) with legislators, private agencies, and the public; represent the Ohio Department Public Safety/BMV and act on behalf of the Director of Public Safety and/or Registrar of the Bureau of Motor Vehicles at various meetings, workshops, and conferences; provide explanation of BMV policies and procedures; respond to telephone and written inquiries and correspondence
  • Provide direction and guidance to management staff through counseling and constructive development; confer with section chiefs to review staffing and make recommendations to streamline operations and improve service through efficiency, reduced cost savings and/or quality customer service; make recommendations for disciplinary actions; conduct performance reviews; review proposed legislation affecting the sections and determine the impact on areas of responsibility (i.e
  • Determine additional staffing and equipment needs)
  • Perform other related tasks as assigned by the Assistant Registrar(s); including: oversee and assist in the implementation of legislation enacted into law; establish and maintain awareness campaign for BMV initiatives and other special programs and projects as assigned by the Registrar.

Program Administrator 3

Ohio Department of Public Safety, Bureau of Motor Vehicles (BMV)
06.2005 - 02.2013
  • Act on behalf of the Special Operations Administrator to manage the Deputy Registrar competitive contract proposal and selection process, which generates nearly one billion dollars of State of Ohio revenue annually
  • Advise Department of Public Safety administrative staff concerning the Deputy Registrar Selection Process; assists in the planning, writing and implementation of procedures for selection process; provide Request for Proposals (RFP) revisions, conference script, conference scheduling, RFP release date, RFP submission, evaluation period, release of preliminary scores, response deadline, final proposal review, and contract award date; issue directives, provide guidance and direction and supervise the employees assigned to the Special Operations Unit during the Deputy Registrar Selection evaluation process; establish timelines for Deputy Registrar selection process; schedule proposer conferences for statewide selection process; maintain and post updates of all pertinent Deputy Registrar Selection process information to the BMV internet site
  • Under direction of Administrator, respond to sensitive inquiries on complaints either in writing or face-to-face from the Deputy Registrars, Deputy Registrar proposers, legislators, or public
  • Manage the Deputy Registrar financial review program, develop criteria for review, design reporting instrument, implement and proof report findings, develop scheduling method and frequency of reviews, compose, and implement notification communications (written letters & e-mail notices), review and research disputes, manage/supervise one (1) Administrative Officer 1 who performs all financial reviews on 194 independently contracted deputy registrar license agencies on a continual basis
  • Develop training criteria and curriculum, implement workflow procedures, oversee design of graphical user interface (GUI) computer screen designs, content, and navigational structure, manage/supervise unit comprised of one (1) Program Administrator 2 and eight (8) Customer Service Assistants 2
  • Design, construct, maintain and support a computer-based Deputy Registrar license agency information management system accessible by multiple users within the department that analyzes and evaluates Deputy Registrar programs
  • Represents Special Operations Unit at meetings and conferences with BMV sections, clerks, Deputy Registrars and Deputy Registrar proposers; perform special projects, studies and surveys for the Director, Registrar and other BMV sections, assist in preparation of the quarterly, annual & accomplishment reports; develop and prepare PowerPoint presentations to be presented by the Registrar or Senior Management to the Legislature or Cabinet members; aid in the preparation and administration of section budget and budget requests
  • Act on behalf of the Special Operations Administrator to review, correct & design, perform maintenance, and update of the BMV's Internet and Intranet Websites; address scripting issues, create web-based applications; obtain content for the BMV's Website through collaborative work from all areas of the BMV to communicate to agency's information systems personnel; attend seminars to keep abreast of new technologies for use in the agency's Website development; create and edit articles for publishing on the Web (e.g., manuals, schedules, fee charts, etc.), total overhaul and redesign of layout, links, and look of the BMV Internet and Intranet sites; continually revise site content and appearance, authorize links to departmental Websites; maintain awareness of ongoing departmental policy and management initiatives, monitor webmaster e-mail to identify problem areas for repair; design and deploy graphic files to Inter/Intranet Websites; convert electronic forms to Adobe Portable Document Format (PDF); design fill-in enabled form files for download; Perform other related duties as assigned (i.e., conduct surveys at the request of the Registrar, review legislative proposals, work on special projects, etc.).

Administrative Assistant 3

Ohio Department of Public Safety, Bureau of Motor Vehicles (BMV)
07.1996 - 05.2005
  • Act on behalf of the Research Section Chief to review, correct & design, perform maintenance, and update of the BMV's Internet and Intranet Websites; address scripting issues, create web-based applications; obtain content for the BMV's Website through collaborative work from all areas of the BMV to communicate to agency's information systems personnel; attend seminars to keep abreast of new technologies for use in the agency's Website development; create and edit articles for publishing on the Web (e.g., manuals, schedules, fee charts, etc.), total overhaul and redesign of layout, links, and look of the BMV Internet and Intranet sites; continually revise site content and appearance, authorize links to departmental Websites; maintain awareness of ongoing departmental policy and management initiatives, monitor webmaster e-mail to identify problem areas for repair; design and deploy graphic files to Inter/Intranet Websites; convert electronic forms to Adobe Portable Document Format (PDF); design fill-in enabled form files for download; Advise Department of Public Safety administrative staff concerning the Deputy Registrar Selection Process; assists in the planning, writing and implementation of procedures for selection process; provide Request for Proposals (RFP) revisions, conference script, conference scheduling, RFP release date, RFP submission, evaluation period, release of preliminary scores, response deadline, final proposal review, and contract award date; issue directives, provide guidance and direction and supervise the employees assigned to the Research Division during the Deputy Registrar Selection evaluation process; establish timelines for deputy registrar selection process; schedule proposer conferences for statewide selection process; maintain and post updates of all pertinent Deputy Registrar Selection process information to the BMV internet site
  • Under direction of Administrator, respond to sensitive inquiries on complaints either in writing or face-to-face from the deputy registrars, deputy registrar proposers, legislators, or public
  • Prepare and assist in the preparation of department reports, legislative mandates, and direct the Planner 3 who comprises the field arm of the Research section of BMV Central Operations, overseeing the Deputy Registrar Field Advisor Program procedures, conduct, criteria and interpretation of results of deputy reviews; design, develop, test, implement and provide training in new procedures, programs, software and hardware, (e.g., development of kiosks and self-service terminals, Online programs, and redesign of the BMV's Internet and Intranet); instruct Planner 3 with involvement in the annual deputy selection process; assist with formulation, tabulation and summary results of internal and external surveys; responding to public records requests; credit card acceptance, etc
  • Design, construct, maintain and support a computer-based deputy registrar license agency information management system accessible by multiple users within the department that analyzes and evaluates Deputy Registrar programs
  • Represents Central Operations and the Research Section at meetings and conferences with BMV sections, clerks, deputy registrars and deputy registrar proposers; perform special projects, studies and surveys for the Registrar and other BMV sections, assist in preparation of the quarterly, annual & accomplishment reports; develop and prepare PowerPoint presentations to be presented by the Registrar or Senior Management to the Legislature or Cabinet members; aid in the preparation and administration of section budget and budget requests
  • Perform other related duties as assigned (i.e., conduct surveys at the request of the Registrar, review legislative proposals, work on special projects, etc.).

Researcher 2

Ohio Department of Public Safety, Bureau of Motor Vehicles (BMV)
01.1990 - 06.1996
  • Advise Department of Public Safety administrative staff concerning the Deputy Registrar Selection Process; assists in the planning, writing and implementation of procedures for selection process; provide Request for Proposals (RFP) revisions, conference script, conference scheduling, RFP release date, RFP submission, evaluation period, release of preliminary scores, response deadline, final proposal review, and contract award date; issue directives, provide guidance and direction and supervise the employees assigned to the Research Division during the Deputy Registrar Selection evaluation process; establish timelines for deputy registrar selection process; schedule proposer conferences for statewide selection process; maintain and post updates of all pertinent Deputy Registrar Selection process information to the BMV internet site
  • Under direction of Administrator, respond to sensitive inquiries on complaints either in writing or face-to-face from the deputy registrars, deputy registrar proposers, legislators, or public
  • Design, construct, maintain and support a computer-based deputy registrar license agency information management system accessible by multiple users within the department that analyzes and evaluates Deputy Registrar programs
  • Represents Central Operations and the Research Section at meetings and conferences with BMV sections, clerks, deputy registrars and deputy registrar proposers; perform special projects, studies and surveys for the Registrar and other BMV sections, assist in preparation of the quarterly, annual & accomplishment reports; develop and prepare PowerPoint presentations to be presented by the Registrar or Senior Management to the Legislature or Cabinet members; aid in the preparation and administration of section budget and budget requests.

Various Positions: Clerk 1/Clerical Specialist/Equipment Operator/Records Management Officer

Ohio Department of Public Safety, Bureau of Motor Vehicles (BMV)
06.1983 - 12.1990
  • Process incoming mail and receipt payments, transport, index, retrieve and store records; operate forklift to warehouse records, load, and unload license plates; create, manage, and enforce record retention schedules on behalf of the Bureau of Motor Vehicles, created numeric filing system for warehousing all BMV records; assist with various special inventory projects; perform other physical and analytical duties as requested/needed.

Education

no degree -

Columbus State Community College

no degree -

DeVry Institute of Technology

Diploma -

Grove City High School
01.1981

Skills

  • Experienced proposal writer, editor, and forms designer; contract editor; develop policies and procedures; Web authoring (MS Expression, FrontPage, Dreamweaver), MS Access, Excel, PowerPoint, Word, Outlook, SharePoint, OneNote, Visio; SPSS; Geocoding, Adobe Acrobat Pro, Photoshop, Illustrator, Lifecycle, InDesign; OmniPage Pro; CorelDRAW products; GIS; Java; HTML coding; AutoCAD; many other PC-based software packages Hardware building, repair, configuration, and diagnostics Provide network and PC support to staff

Communication Skills

  • Performed in the Active Shooter video produced by the Ohio Department of Public Safety and made as a mandatory training video for all State of Ohio employees to view.
  • Delivered a presentation of recent Ohio BMV accomplishments and future initiatives at the American Association of Motor Vehicle Administrators, Region 3 Annual Conference in Oak Brook Illinois.

References

  • Richard Fambro, Chief of Police, Grove City, 3360 Park Street, Grove City, OH, 43123, 614-277-1710, https://www.grovecityohio.gov/division-of-police
  • Charles Norman, Registrar, Ohio BMV, 1970 W. Broad St., Columbus, OH, 43223, 614-387-3000, clnorman@dps.ohio.gov
  • Anne Dean, Assistant Registrar, Ohio BMV, 1970 W. Broad St., Columbus, OH, 43223, 614-387-3000, amdean@dps.ohio.gov
  • Curt Mayhew, Chief of Staff, Ohio BMV, 1970 W. Broad St., Columbus, OH, 43223, 614-752-6083, cmayhew@dps.ohio.gov

Training

  • Cyber Security Awareness
  • Quality Services training
  • Stephen Covey seven habits training
  • Leadership training
  • Basic project management
  • Management/supervisor in-service training
  • AED/CPR training
  • EPerformance Application Training
  • Ethics Education 3
  • Surviving An Active Shooter
  • Essentials of Records Management
  • Securing The Human
  • Ethics 2011-2023
  • EEO/Sexual Harassment/ADA
  • EAP Referral Training Mgmt.
  • AED/CPR Training and Certification
  • Data Privacy & HB 648
  • Fully Engaged
  • BMV Leadership Training
  • Basic Project Management
  • Managing People Effectively
  • PeopleSoft Military Update
  • Mgmt./Supervisor In-Service Training
  • Time & Attendance Training
  • OCSEA Contract Training
  • Defensive Driving
  • Employ Application Processing Training
  • Ci3 Software Training
  • Web Design Conference
  • Front Page & Advanced Front Page
  • How to Deal w/Difficult People
  • Listening Effectively
  • Quality Services through Partnership Training
  • Workplace Diversity
  • Work Rules & Procedures
  • Customer Service and Relations
  • Americans w/Disabilities Act
  • The Grammar Game
  • Sick Leave Training
  • Telephone Etiquette Techniques
  • Self-Esteem & Job Performance
  • Fire Extinguisher Training
  • Drug Abuse Awareness
  • Motivating People
  • Basic People Skills

Timeline

Administrative Officer 3

Ohio Department of Public Safety (ODPS), Bureau of Motor Vehicles (BMV)
10.2017 - 04.2023

Administrative Officer 3

Ohio Department of Public Safety, Bureau of Motor Vehicles (BMV)
03.2013 - 09.2017

Program Administrator 3

Ohio Department of Public Safety, Bureau of Motor Vehicles (BMV)
06.2005 - 02.2013

Administrative Assistant 3

Ohio Department of Public Safety, Bureau of Motor Vehicles (BMV)
07.1996 - 05.2005

Researcher 2

Ohio Department of Public Safety, Bureau of Motor Vehicles (BMV)
01.1990 - 06.1996

Various Positions: Clerk 1/Clerical Specialist/Equipment Operator/Records Management Officer

Ohio Department of Public Safety, Bureau of Motor Vehicles (BMV)
06.1983 - 12.1990

no degree -

Columbus State Community College

no degree -

DeVry Institute of Technology

Diploma -

Grove City High School

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Gregory Edwards