Gregory Ellis

• Completed various administrative duties associated with out-patient Primary Care. Maintained clinical records and assuring availability of clinical information. Greeted patients and/or their representatives. Listened to and responded to questions and comments professionally and courteously.

• Possess advanced knowledge of medical terminology, appointment scheduling, & MS Office software. Performed auditing checks on the RTC Datamart List weekly to ensure return to clinic orders are properly completed. Served as main reception/intake point for patients being checked in for appointments.

• Organized work and set priorities to meet deadlines daily to ensure maximum workflow. Maintained records utilizing CPRS and Vista applications. Answered/screened telephone inquiries to the clinic and referred patient calls to appropriate team members.

• Gathered and recorded demographic and other registration information from patients. Planned, organized, and coordinated the administrative activities of all Primary Care visits. Scheduled and/or canceled patient appointments. Input demographic info by pre-registration entered data.

•Transcribed doctor’s orders. Assisted patients with questions and information related to administrative procedures. Served as a clerk and aiding, information, and referrals to internal customers. Resolved problems and complaints involving procedural, administrative, and clerical issues.

• Determined medical benefits eligibility. Scheduled and used established business rules to schedule follow-up appointments and labs, including tests, special procedures, and consultations, using Veterans Health Information Systems & Technology Architecture and Microsoft Office programs such as MS Word, Excel, & PowerPoint.

• Continuously sought out by other Medical Admin Clerks as “subject matter expert" on Primary Care procedures and policies daily. Served as the main reception/intake point for patients being checked in for appointments. Organized work and set priorities to meet deadlines daily to ensure maximum workflow.

• Maintained records utilizing CPRS and Vista applications. Answer/screen telephone inquiries to the Clinic and refer patient calls to appropriate team members. Planned, organized, and coordinated the administrative activities of all Primary Care appointments. Facilitated smooth communication and information flow among patients and staff.

• Served as a clerk and aiding, information, and referrals to internal customers. Resolved problems and complaints involving procedural, administrative, and clerical issues. Determine medical benefits eligibility & maintained all other administration duties as needed.

• Scheduled 50-60 daily appointments, labs, and consults; gathered and entered pre-registration data to streamline patient flow and minimize wait times.

• Led collaborative reviews of clinic utilization across 27 direct medical clinics, leveraging administrative and clinical reports to identify inefficiencies and optimize resource allocation while supervising 26 staff members.
• Oversaw orientation and training programs for 26 staff members, ensuring consistent onboarding, procedural compliance, and readiness for frontline clinic operations. Resolved employee complaints and grievances through proactive mediation and policy-guided interventions diminishing employee churn by 30%.
• Managed fiscal operations, including budget forecasting, resource planning, and equipment procurement, to ensure cost-effective support of clinical services effectuating a 30% reduction in overhead costs.
• Fostered a culture of motivation, morale, success and accountability through targeted recognition programs, performance-driven coaching and consistent application of administrative policies.
• Partnered with multidisciplinary teams to craft comprehensive care strategies for high-acuity clients, ensuring seamless support across all life domains.

• Directed daily work assignments and balanced workloads to guarantee full coverage across operational areas, sustaining consistent service delivery and staff accountability.
• Delivered comprehensive orientation and on-the-job training for new and existing employees, affirming full compliance with current policies and training requirements.
• Audited and reconstructed Patient Treatment Files (PTFs) to secure accuracy in admission data, physician orders, and clinical documentation, reducing downstream errors by 22% and refining record integrity.
• Verified and processed electronic timecards for 26 staff members, validating 100% accuracy in time reporting and payroll data across multiple departments.

• Applied advanced knowledge of medical terminology to support accurate patient intake and documentation. Monitored ward data reports, performed admissions and Patient Treatment File (PTF) intake, serving as the primary reception point for incoming patients.
• Scheduled 10-15 daily appointments, labs, and consults; gathered and entered pre-registration data to streamline patient flow and minimize wait times.
• Collected and recorded demographic and pre-registration data, scheduled appointments, labs, and consults reinforcing timely access to tests, procedures, and specialty care.
• Promoted seamless communication among physicians, nurses, and administrative personnel by acting as a trusted liaison, enhancing care coordination and reducing delays.
• Trained new staff on clinic policies, procedures, and software systems, supporting smooth onboarding and team integration.

• As a Transportation Coordinator, Drove over 100,000 accident-free miles operating a variety of military vehicles, including tractor-trailers and heavy-duty cargo trucks, in challenging and high-pressure environments.
• Maintained a 100% on-time delivery record for sensitive equipment and personnel while operating diverse military vehicles, consistently meeting rigorous logistical schedules.
• Certified in the operation and maintenance of multiple vehicle platforms, including tractor-trailers and tactical vehicles, demonstrating expertise in pre-trip inspections, preventative maintenance, and emergency roadside procedures.
• Developed and executed transportation plans for personnel and equipment, utilizing a range of military and commercial-style vehicles to meet operational deadlines and objectives.
• As a Senior Signal Support Supervisor, I effectively managed and trained a team of 35 Communications/IT personnel. Planned, and integrated the installation, operation, and maintenance of communication support systems, to include radio, wire, and cable and automated systems.
• Planned and provided training for telecommunication systems, to include local area networks, wide area networks, and routers; communications and support electronic equipment; and satellite communications equipment for over 100 personnel.
• Provided help desk support for multiple sections on software/hardware on computers. Assisted users at both help desk & desk side with the installation of new hardware/software updates. Adapted, configured, & tested pc systems daily. Interacted with the Army Directorate of Information Management (DOIM) as required to obtain, change, or delete password/username configurations.
• Prepared maintenance and supply requests for unit level communications support to higher headquarters for processing. Installed, configured, and operated various forms of VHF, Telephone, UHF and FM radio systems, satellite communication systems (SATCOM), and electronic troubleshooting/maintenance equipment.
• Performed maintenance, such as module replacement and antenna repair. Performed field wire system troubleshooting, installation, and splicing for CAT 5 wire, COAX, and Fiber Optic cable.
• As an HR/S-1 Supervisor, effectively managed a staff of over 17 office, administrative, and customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems. Developed streamlined procedures that decreased labor time and eliminated redundancies. Reviewed records and reports pertaining to activities such as production, payroll, and shipping to verify details, monitor work activities, and evaluate performance.
• Created automated daily stats report for management that reduced errors and is now used by HR associate’s organization wide. Earned a “Commendable” award status on yearly inspections for six years in a row from management for outstanding customer service and teamwork. Researched, compiled, and prepared reports, manuals, correspondence, and other information required by management or governmental agencies.
• Trained and instructed employees in job duties and company policies or arrange for training to be provided. Interpreted and communicated work procedures and company policies for staff.
• Evaluated employees' job performance and conformance to regulations and recommended appropriate personnel action.