MS Excel
Gregory Ellis
Killeen,US
Summary
Seasoned healthcare operations leader with 15+ years at the U.S. Department of Veterans Affairs, & 25 years with the US Army driving excellence in patient satisfaction, clinical efficiency, and cross-functional performance. Directed operations across 27 outpatient clinics, leading teams of up to 26 staff to deliver timely, high-quality care. Expert in streamlining communication among providers, patients, and insurers to accelerate access and reduce delays. Skilled in medical documentation, data-informed decision-making, and process optimization to eliminate bottlenecks and enhance throughput. Committed to compassionate service, operational precision, and continuous improvement in complex healthcare environments..
Overview
39
39
years of professional experience
Work History
Advanced Medical Support Assistant
Department of Veterans Affairs, Central TX Veterans Healthcare
07.2024 - Current
- Amplified patient satisfaction survey scores from 70% to 92% by streamlining access to medical records and delivering compassionate, responsive support regarding treatment plans.
- Reduced documentation errors by 35% through meticulous record reviews and prompt resolution of discrepancies with clinical staff, enhancing accuracy and improved data integrity across patient files.
- Empowered cross-functional collaboration by bridging communication gaps between healthcare providers and patients, enhancing continuity of care and administrative efficiency resulting in a 20% reduction in scheduling conflicts.
- Spearheaded and executed 300+ patient referrals and transfer requests weekly while reducing no-show rates by 15% through proactive reminder calls and calendar confirmations.
- Orchestrated operational performance by tracking key indicators and delivering actionable insights, driving continuous improvement across clinical workflows and resource utilization while adhering to strict HIPAA regulatory policies.
Supervisory Medical Support Assistant
Department of Veterans Affairs, Central TX Veterans Healthcare
10.2018 - 07.2024
- Led collaborative reviews of clinic utilization across 27 direct medical clinics, leveraging administrative and clinical reports to identify inefficiencies and optimize resource allocation while supervising 26 staff members.
- Oversaw orientation and training programs for 26 staff members, ensuring consistent onboarding, procedural compliance, and readiness for frontline clinic operations. Resolved employee complaints and grievances through proactive mediation and policy-guided interventions diminishing employee churn by 30%.
- Managed fiscal operations, including budget forecasting, resource planning, and equipment procurement, to ensure cost-effective support of clinical services effectuating a 30% reduction in overhead costs.
- Fostered a culture of motivation, morale, success and accountability through targeted recognition programs, performance-driven coaching and consistent application of administrative policies.
- Partnered with multidisciplinary teams to craft comprehensive care strategies for high-acuity clients, ensuring seamless support across all life domains.
Lead Medical Support Assistant
Department of Veterans Affairs, Central TX Veterans Healthcare
07.2016 - 10.2018
- Directed daily work assignments and balanced workloads to guarantee full coverage across operational areas, sustaining consistent service delivery and staff accountability.
- Delivered comprehensive orientation and on-the-job training for new and existing employees, affirming full compliance with current policies and training requirements.
- Audited and reconstructed Patient Treatment Files (PTFs) to secure accuracy in admission data, physician orders, and clinical documentation, reducing downstream errors by 22% and refining record integrity.
- Verified and processed electronic timecards for 26 staff members, validating 100% accuracy in time reporting and payroll data across multiple departments.
Medical Support Assistant
Department of Veterans Affairs, Central TX Veterans Healthcare
01.2011 - 07.2016
- Applied advanced knowledge of medical terminology to support accurate patient intake and documentation. Monitored ward data reports, performed admissions and Patient Treatment File (PTF) intake, serving as the primary reception point for incoming patients.
- Scheduled 10-15 daily appointments, labs, and consults; gathered and entered pre-registration data to streamline patient flow and minimize wait times.
- Collected and recorded demographic and pre-registration data, scheduled appointments, labs, and consults reinforcing timely access to tests, procedures, and specialty care.
- Promoted seamless communication among physicians, nurses, and administrative personnel by acting as a trusted liaison, enhancing care coordination and reducing delays.
- Trained new staff on clinic policies, procedures, and software systems, supporting smooth onboarding and team integration.
MEDDCOM Warrior Transition Brigade Squad Leader/Platoon Sergeant
U.S Army
05.2008 - 12.2010
- Administered the care and shift of 68 Soldier Warriors in Transition undergoing medical treatment or rehabilitation, ensuring comprehensive support across physical, mental, and administrative domains.
- Assessed health, welfare, training, and morale; enforced discipline, maintained accountability, and assure safe, supportive living conditions in both temporary and permanent lodging.
- Coordinated closely with Nurse Case Managers, Physicians, Social Services, and government agencies to facilitate holistic recovery and reintegration.
- Provided direct support to the Chain of Command by tracking medical and administrative appointments, maintaining Soldier and equipment accountability, and leveraging tracking systems to establish operational precision
Senior Signal Support Systems Supervisor (MOS 25U30)
U.S. Army
03.1986 - 05.2008
- Effectively managed and trained a team of 25 Communications/IT personnel. Planned, and integrated the
installation, operation, and maintenance of communication support systems, to include radio, wire, and
cable and automated systems. - Planned and provided training for telecommunication systems, to include Lan networks, wide area Lan
networks, and routers; communications and support electronic equipment; and satellite communications
equipment for over 100 personnel. - Assisted users at both help desk & desk side with the installation of new hardware/software updates.
Prepared maintenance and supply requests for unit level communications support to higher headquarters
for processing. - Installed, configured, and operated various forms of VHF, Telephone, UHF and FM radio systems,
satellite communication systems (SATCOM), and electronic troubleshooting/maintenance equipment. - Performed maintenance, such as module replacement and antenna repair. Performed field wire system
troubleshooting, installation, and splicing for CAT 5 wire, COAX, and Fiber Optic cable.
Education
Network Administration
Central Texas College
07-2026
Contract Officer Representative Course -
Department of Defense
01.2024
HS diploma -
Department of Indiana GED
Muncie, IN01.1989
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimePart TimeLocation Preference
On-SiteHybridRemoteImportant To Me
Work-life balancePaid time offPaid sick leaveCareer advancementSoftware
MS Outlook
MS PowerPoint
Vista/CPRS
Skills
- Appointment scheduling and support
- HIPAA regulations adherence
- Accurate insurance coverage assessment
- Healthcare management
- Appointment setting
- Medical software
- Electronic health records management
- Strong understanding of medical terminology
- Customer service
- Collaboration and teamwork
- Appointment scheduling
- Telephone etiquette
- Effective staff management
Quote
“Be humble. Be hungry. And always be the hardest worker in the room.”
Dwayne “The Rock” Johnson
Timeline
Advanced Medical Support Assistant
Department of Veterans Affairs, Central TX Veterans Healthcare
07.2024 - Current
Supervisory Medical Support Assistant
Department of Veterans Affairs, Central TX Veterans Healthcare
10.2018 - 07.2024
Lead Medical Support Assistant
Department of Veterans Affairs, Central TX Veterans Healthcare
07.2016 - 10.2018
Medical Support Assistant
Department of Veterans Affairs, Central TX Veterans Healthcare
01.2011 - 07.2016
MEDDCOM Warrior Transition Brigade Squad Leader/Platoon Sergeant
U.S Army
05.2008 - 12.2010
Senior Signal Support Systems Supervisor (MOS 25U30)
U.S. Army
03.1986 - 05.2008
Network Administration
Central Texas College
Contract Officer Representative Course -
Department of Defense
HS diploma -
Department of Indiana GED
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