MS Excel
Gregory Ellis
Killeen,US
Summary
With over 25 years of diverse and challenging experience in the US Army and 15 years in medical administration with the VA, a strong record of excellence is highlighted by powerful presentation and computer information systems skills. Effectively managed and supervised personnel actions, training, administrative requirements, and personnel records for military organizations supporting training in various classes and courses. Utilizing independent judgment, established priorities, met deadlines, and completed work efficiently while developing and implementing services policies and procedures for multiple U.S. Army organizations. Knowledgeable in MS Word, Windows 11, PowerPoint, Excel, Outlook, CPRS, VISTA, VISTA GUI scheduling software including admissions/discharges/appointment scheduling. Dedicated customer service professional with extensive experience who excels at establishing rapport with clients and contributing to company success through quality, speed, and process optimization.
Overview
39
39
years of professional experience
Work History
Advanced Medical Support Clerk/Assistant Primary Care
Department of Veterans Affairs, Central TX Veterans Healthcare
07.2024 - Current
- Improved patient satisfaction by efficiently managing medical records and ensuring timely access to vital information.
- Proactively addressed patient questions or concerns about their health status or treatment plans while maintaining a compassionate demeanor at all times.
- Reduced errors in medical documentation by thoroughly reviewing records and promptly addressing discrepancies with relevant personnel.
- Facilitated seamless communication between medical staff, patients, and insurance providers, contributing to better care coordination.
- Assisted in improving overall clinic performance by tracking key metrics and identifying areas for improvement through data analysis.
- Maintained strict confidentiality standards for all patient data, adhering to HIPAA regulations and protecting sensitive information.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Performed various administrative tasks by filing, copying and faxing documents.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Prepared and processed patient referrals and transfer requests.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Answered phone calls and messages for Primary Care medical facility, scheduling appointments, and handling patient inquiries.
- Registered and verified patient records before triage with most up-to-date information.
Supervisory Medical Support Clerk/Assistant (Primary Care)
Department of Veterans Affairs, Central TX Veterans Healthcare
10.2018 - 07.2024
- Worked collaboratively in reviewing Clinic utilization by using various administrative & clinical reports for 27 direct medical clinics, & direct supervision of 26 administrative staff.
- Made recommendations for improved operations, & educational & training needs of Staff.
- Evaluated performance/disciplinary action.
- Administrative responsibility for planning/directing staff activities.
- Facilitated seamless communication between medical staff, patients, and insurance providers, contributing to better care coordination.
- Responsible for leave administration, incentive awards, motivation, morale, administrative, Disciplinary actions, recruitment & placement, position management, & classification.
- Prepared Position descriptions, oversaw evaluations, counseled staff & implemented continuing education activities.
- Established guidelines, specific performance measures, & expectations for staff.
- Assured staff receive the necessary orientation & training.
- Resolved complaints & grievances.
- Developed work performance reports.
- Recommended personnel actions.
- Managed fiscal matters, forecasted resources, equipment needs, & budget needs.
- Extracted &analyzed data.
- Developed knowledge of policies, regulations and procedures.
- Oversaw clinic utilization & monitored clinic setup.
- Provided briefings, orientations, & staff development/training.
- Skilled in creating clinical profiles & scheduling grids.
- Experienced in resolving complex patient concerns.
- Assisted with completion of Director/Congressional/White House complaints.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Developed comprehensive training program for new hires, significantly reducing learning curve and integrating them into team quickly.
- Maintained strict confidentiality standards for all patient data, adhering to HIPAA regulations and protecting sensitive information.
Lead Medical Support Clerk/Assistant (GS-07) (In-Patient)
Department of Veterans Affairs, Central TX Veterans Healthcare
07.2016 - 10.2018
- Monitored and created work assignments, distributed & balancing workload to ensure coverage of all areas.
- Assisted in resolving daily workplace issues & maintaining efficient workflow.
- Orientated and provided on-the-job training for new and current employees, ensured all training requirements are met with IAW current policies.
- Performed quality control measures on scanning and discharges completed by clerks, to ensure accuracy of patient records.
- Extensive knowledge on admissions/discharges, & widely considered as a Subject Matter Expert.
- Repaired & rebuilt PTF (Patient Treatment Files) for accuracy.
- Performed quality control measures on scanning & discharges completed by clerks, to ensure accuracy.
- Audited and corrected admission errors, doctors' orders, and PTF records to reflect accuracy with the Coding Department & Service Supervisors.
- Calculated staff electronic timecards & verified that the time recorded was correct for 2741 Staff members.
- Coded & posted the time worked to master electronic timesheet per category, such as regular, overtime, vacation, sick, personal or bereavement hours.
- Also performed all Advanced Medical Support duties as needed.
- Reduced errors in medical documentation by thoroughly reviewing records and promptly addressing discrepancies with relevant personnel.
In-Patient Advanced Medical Support Assistant
Department of Veterans Affairs, Central TX Veterans Healthcare
01.2011 - 07.2016
- Completed admin duties associated with patient care.
- Maintained clinical records.
- Advanced knowledge of medical terminology.
- Performed Day-Lead Clerk duties since 2014..
- Continuously sought out by other clerks as a 'subject matter expert' on In-Patient procedures and policy.
- Reviewed/monitored ward data reports.
- Performed quality control measures on scanning and discharges.
- Performed admissions & PT intake.
- Served as main reception/intake point for patients being admitted.
- Gathered/recorded demographic and other registration information.
- Input demographic info by pre-registration entered data for workload.
- Scheduled appointments and labs, including tests, special procedures, and consults.
- Displayed ability to effectively float and be knowledgeable of all wards on in-patient procedures.
- Performed duties as Primary Timekeeper of 274 Staff members.
MEDDCOM Warrior Transition Brigade Squad Leader/Platoon Sergeant
U.S Army
05.2008 - 12.2010
- Effectively managed 48 Warriors in Transition undergoing medical treatment or in a rehabilitative process.
- Tracked the health, welfare, training, and morale of Soldiers.
- Maintained accountability, instilled discipline, and monitored living conditions of Warriors in temporary and permanent lodging.
- Maintained ability to provide staff development and training of unit squad leaders.
- Coordinated with Nurse Case Managers, Physicians, Social Services, and other government agencies to allow Warriors to heal mentally and physically to facilitate their transition.
- Provided direct Chain of Command support for the Wounded Warriors.
- Tracked and ensured Warriors attended all necessary medical and administrative appointments utilizing tracking systems and MS Office applications.
- Maintained accountability of Soldiers and equipment.
Senior Signal Support Systems Supervisor (MOS 25U30)
U.S. Army
03.1986 - 05.2008
- Effectively managed and trained a team of 25 Communications/IT personnel.
- Planned, and integrated the installation, operation, and maintenance of communication support systems, to include radio, wire, and cable and automated systems.
- Planned and provided training for telecommunication systems, to include local area networks, wide area networks, and routers; communications and support electronic equipment; and satellite communications equipment for over 100 personnel.
- Provided help desk support for multiple sections on software/hardware on computers.
- Assisted users at both help desk & desk side with the installation of new hardware/software updates.
- Interacted with the Army Directorate of Information Management (DOIM) as required to obtain, change, or delete password/username configurations.
- Prepared maintenance and supply requests for unit level communications support to higher headquarters for processing.
- Installed, configured, and operated various forms of VHF, Telephone, UHF and FM radio systems, satellite communication systems (SATCOM), and electronic troubleshooting/maintenance equipment.
- Performed maintenance, such as module replacement and antenna repair.
- Performed field wire system troubleshooting, installation, and splicing for CAT 5 wire, COAX, and Fiber Optic cable.
- As a Network Systems Administrator, I installed, configured, and supported an organization's local area network (LAN), wide area network (WAN), and Internet system. Diagnosed, trouble-shot, and repaired hardware, Windows XP - Windows 11 (32/64 bit & WIN Server) operating systems software, and other network and system issues.
- Planned, coordinated, and implemented network security measures to protect data, software, and hardware.
- Maintained and administered computer networks and related computing environments including computer hardware, systems software, applications software, and all configurations utilizing Active Directory software.
- Operated master consoles to monitor the performance of computer systems and networks, and coordinate computer network access/passwords utilizing Windows Server Active Directory.
- Designed, configured, and tested computer hardware, networking software and operating system software.
- As an HR/S1 Supervisor, I effectively managed a staff of over 17 office, administrative, and customer service employees.
- Developed streamlined procedures that decreased labor time and eliminated redundancies.
- Reviewed records and reports pertaining to activities such as production, payroll, and shipping to verify details, monitor work activities, and evaluate performance.
- Created automated daily stats report for management that reduced errors and is now used by HR associate's organization wide.
- Researched, compiled, and prepared reports, manuals, correspondence, and other information required by management or governmental agencies.
- Trained and instructed employees in job duties and company policies or arrange for training to be provided.
- Interpreted and communicated work procedures and company policies for staff.
- Evaluated employees' job performance and conformance to regulations and recommended appropriate personnel action.
Education
Communications Support Systems Specialist Course - undefined
U.S Army
Transportation Management Coordinator Course - undefined
U.S Army
Basic Non-Commissioned Officers Course - undefined
U.S Army
Advanced Noncommissioned Officers' Course - undefined
U.S Army
Network Administration
Central Texas College
07-2026
Contract Officer Representative Course - undefined
VA
01.2024
HS diploma -
Department of Indianna GED
Muncie, IN01.1989
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimePart TimeWork Location
On-SiteHybridRemoteImportant To Me
Work-life balancePaid time offPaid sick leaveCareer advancementSoftware
MS Outlook
MS PowerPoint
Vista/CPRS
Languages
German
Professional Working
Skills
- Appointment scheduling and support
- HIPAA regulations adherence
- Accurate insurance coverage assessment
- Healthcare management
- Appointment setting
- Medical software
- Electronic health records management
- Strong understanding of medical terminology
- Customer service
- Collaboration and teamwork
- Appointment scheduling
- Telephone etiquette
- Effective staff management
Quote
“Be humble. Be hungry. And always be the hardest worker in the room.”
Dwayne “The Rock” Johnson
Timeline
Advanced Medical Support Clerk/Assistant Primary Care
Department of Veterans Affairs, Central TX Veterans Healthcare
07.2024 - Current
Supervisory Medical Support Clerk/Assistant (Primary Care)
Department of Veterans Affairs, Central TX Veterans Healthcare
10.2018 - 07.2024
Lead Medical Support Clerk/Assistant (GS-07) (In-Patient)
Department of Veterans Affairs, Central TX Veterans Healthcare
07.2016 - 10.2018
In-Patient Advanced Medical Support Assistant
Department of Veterans Affairs, Central TX Veterans Healthcare
01.2011 - 07.2016
MEDDCOM Warrior Transition Brigade Squad Leader/Platoon Sergeant
U.S Army
05.2008 - 12.2010
Senior Signal Support Systems Supervisor (MOS 25U30)
U.S. Army
03.1986 - 05.2008
Communications Support Systems Specialist Course - undefined
U.S Army
Transportation Management Coordinator Course - undefined
U.S Army
Basic Non-Commissioned Officers Course - undefined
U.S Army
Advanced Noncommissioned Officers' Course - undefined
U.S Army
Contract Officer Representative Course - undefined
VA
Network Administration
Central Texas College
HS diploma -
Department of Indianna GED
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