Open To Work
Gregory E. Najjar
Lead Software Quality Engineer
Rockaway,NJ
Work Preference
Summary
Lead Software Quality Engineer at UPS with a strong background in product testing and defect tracking. Expertise in enhancing software reliability through effective communication and team mentoring. Proficient in Agile methodologies, driving quality assurance processes that improve product outcomes and user satisfaction.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Lead Software Quality Engineer
UPS
Wayne, NJ
01.2023 - Current
- Lead QA efforts in complex software development projects, ensuring thorough testing coverage and alignment with quality benchmarks in both Agile and Waterfall settings.
- Developed and executed test plans and cases for software applications, ensuring alignment with quality benchmarks and user expectations.
- Collaborated with cross-functional teams to identify quality risks early in the development process, enhancing overall software reliability.
- Participated in user acceptance testing (UAT) sessions to validate software functionality against requirements and gather end-user feedback.
- Monitored defect tracking systems to assess and prioritize issues, ensuring timely resolutions and enhanced product quality.
- Facilitated communication between QA and development teams to streamline defect resolution processes and enhance collaborative efforts.
- Provided training and support to new QA team members on testing methodologies and tools, fostering a culture of continuous improvement.
- Established and maintained quality assurance metrics to track team performance and identify areas for improvement in testing processes.
- Collaborated with developers, system installers, and technical support representatives in identifying errors to determine appropriate team to consult for resolving issue.
- Reported test results in a timely manner and documented all defects found during testing cycles.
- Provided technical guidance and mentorship to junior Software Quality Engineers.
- Participated in peer reviews of test cases and automation scripts written by other team members.
- Attended sprint planning meetings with development teams to provide input regarding testing needs.
- Developed and implemented software quality assurance processes, procedures and standards.
- Wrote and updated manual test cases for team use, maintaining optimal organization for maximum productivity.
- Met project scope and delivery dates by planning optimal testing schedules.
Senior Quality Assurance Engineer/ QA Supervisor
UPS
Wayne, NJ
01.2003 - 01.2023
- Develop, execute, and optimize test plans and cases for critical software applications, ensuring compliance with quality standards and user requirements.
- Collaborate with cross-functional teams, including developers and product managers, to address potential risks early in the development cycle and enhance software quality.
- Mentor junior QA Analysts in testing best practices, defect analysis, and use of automation tools, fostering team growth and improving team efficiency.
- Spearhead root cause analysis for defects, driving the implementation of preventative measures that reduce production issues and enhance system stability.
Desktop Support
UPS
01.2001 - 01.2003
- Rectified hardware and software problems for end-users, guaranteeing minimal downtime and optimal productivity.
- Performed routine maintenance on desktops and peripherals, enhancing system performance and longevity.
- Installed and configured software applications, ensuring compatibility with existing systems and user requirements.
- Provided one-on-one technical support to users, guiding them through troubleshooting steps and solutions.
- Assisted in network connectivity troubleshooting, ensuring seamless access to company resources.
- Collaborated with IT teams to deploy and manage desktop images, streamlining setup for new devices.
- Facilitated training sessions for users on new software applications and updates, enhancing user adoption.
External Customer Support Technician
UPS
01.1998 - 01.2001
- Provided technical support to customers via phone and email, ensuring timely issue resolution and high satisfaction levels.
- Conducted troubleshooting for common software and hardware issues, guiding users through step-by-step solutions.
- Created and maintained documentation for known issues, procedures, and FAQs to enhance the knowledge base.
- Tracked and prioritized incoming support requests to ensure compliance with service level agreements.
- Identified and escalated complex technical issues to senior technicians for further investigation and resolution.
Education
Certificate - Computer Networking and PC Repair and Upgrading
The Computer Learning Center
Paramus, NJ01.1997
BA - Communications
Montclair State University
Upper Montclair, NJ01.1984
Skills
- Product testing
- Bug reporting
- Test case development
- Defect tracking
- Agile methodologies
- Effective communication
- MS Office 365, Outlook, Teams
- DevOps
- Time management
- Manual testing
- Test planning
- Team mentoring
- Attention to detail
- Problem solving
- Organization
- Analytical
Certification
- HPQC
- ISTQB Fundamentals
Professional Statement
Experienced professional with 15 years of leadership in quality assurance, specializing in designing and implementing strategies to ensure excellence and efficiency across diverse projects. Skilled in process improvement, team mentorship, and fostering collaboration to achieve organizational goals. Known for analytical problem-solving, attention to detail, and a results-driven approach that delivers reliable and impactful outcomes. Adept at balancing technical precision with strategic leadership to drive continuous improvement and operational success.
Languages
English
Native language
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Lead Software Quality Engineer
UPS
01.2023 - Current
Senior Quality Assurance Engineer/ QA Supervisor
UPS
01.2003 - 01.2023
Desktop Support
UPS
01.2001 - 01.2003
External Customer Support Technician
UPS
01.1998 - 01.2001
Certificate - Computer Networking and PC Repair and Upgrading
The Computer Learning Center
BA - Communications
Montclair State University