Summary
Overview
Work History
Education
Skills
Languages
Timeline
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GREGORY ERBS

Anchorage

Summary

Dynamic customer service professional with a proven track record at Walmart, excelling in calm problem-solving and promoting a clean environment. Recognized for enhancing customer satisfaction through effective communication and efficient service. Demonstrated ability to manage inquiries and resolve issues promptly, ensuring a welcoming atmosphere and contributing to overall store success.

Overview

47
47
years of professional experience

Work History

Customer Greeter

WALMART
08.2017 - 03.2025
  • Participated in ongoing training sessions to continuously improve skills and stay current on industry trends.
  • Ensured a positive first impression for customers with friendly greetings and prompt assistance.
  • Aided customers with cart selection or basket distribution as necessary to facilitate their shopping experience.
  • Handled customer complaints professionally, resolving issues in a timely manner to maintain satisfaction levels.
  • Contributed to store cleanliness, maintaining an inviting environment for all visitors.
  • Enhanced customer satisfaction by providing a warm and welcoming atmosphere upon entry.
  • Demonstrated strong communication skills while answering questions about various products or services available instore.
  • Collaborated with fellow greeters and team members to create a cohesive and effective front-of-store presence.
  • Managed customer inquiries, directing them to appropriate departments or staff members for further help.
  • Showcased exceptional multitasking abilities by simultaneously greeting incoming customers, directing them to appropriate departments and managing a consistent flow of traffic during busy periods.
  • Monitored foot traffic patterns within the store entrance area, adjusting greeting strategies accordingly for maximum impact.
  • Maintained up-to-date knowledge on store policies, procedures, products, and services to provide accurate information to guests.
  • Displayed friendly, outgoing, and energetic behavior to create warm, fun atmosphere for guests.
  • Answered customer questions and pointed individuals in right directions.
  • Provided friendly, attentive service throughout peak times for responsive customer care.
  • Acted as first point of contact for visiting clients and customers.

Courtesy Clerk

Carrs Safeway
08.2013 - 10.2024
  • Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
  • Maintained cleanliness of store premises, resulting in an inviting shopping environment for customers.
  • Helped customers take merchandise out of store and loaded items into vehicles.
  • Helped maintain a positive store image by keeping entranceways clean, clear, and welcoming for customers.
  • Improved customer experience by offering assistance with locating products throughout the store when needed.
  • Assisted customers with large purchases by carrying items to vehicles.
  • Returned unwanted items to correct store locations and restocked shelves.
  • Enhanced customer satisfaction by providing efficient bagging and carryout services.
  • Collected more than [Number] shopping carts from parking lot daily and cleaned and dried soiled and wet carts.
  • Assisted elderly or disabled customers with loading groceries into vehicles upon request, demonstrating compassion and care in all interactions.
  • Addressed customer needs for price checks and merchandise retrieval from upper shelves or stockroom.
  • Promoted a safe shopping environment through vigilant monitoring of potential hazards such as spills or cluttered aisles, addressing issues promptly as they arose.
  • Maintained clean and tidy checkout area to optimize service delivery.

DEMONSTRATER

CDS
07.2015 - 05.2017
  • Established strong relationships with store managers and staff, collaborating on promotional events for increased brand exposure.
  • Collaborated with fellow demonstrators on best practices for presentation techniques resulting in increased effectiveness across the entire team.
  • Spoke with interested customers and provided additional product information.
  • Ensured proper setup and breakdown of demonstration areas, maintaining a clean, organized, and visually appealing space for customers.
  • Improved overall customer satisfaction ratings through attentive service and detailed explanations during product demonstrations.
  • Supported company presence at trade shows, conferences, or other industry events by demonstrating products in a professional manner that showcases their features effectively.
  • Contributed to the achievement of sales targets through persuasive communication skills while presenting products to potential buyers.

Mail Carrier

U.S.P.S.
05.1978 - 10.2013
  • Developed strong relationships with customers, providing exceptional service by addressing concerns promptly and professionally.
  • Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
  • Obtains signatures for package deliveries as proof of delivery to avoid discrepancies.
  • Responded to customer inquiries about delivery, forwarding and other postal services quickly to provide quality customer services.
  • Improved mail delivery efficiency by accurately sorting and organizing mail for efficient distribution.
  • Upheld the integrity of sensitive materials by properly handling confidential documents, registered mail, and certified packages according to USPS regulations.
  • Displayed professionalism when interacting with customers at their homes or businesses while delivering their mail promptly and courteously every day.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Utilized advanced knowledge of local streets, neighborhoods, routes for optimal navigation while minimizing delays in delivery timeframes.

Education

Associate of Applied Science - GEOLOGY

University of Wisconsin, Madison
Madison, WI

Skills

  • Calm problem-solving
  • Rapid decision-making
  • Dependable performance
  • Promoting a clean environment

Languages

German
Limited Working

Timeline

Customer Greeter

WALMART
08.2017 - 03.2025

DEMONSTRATER

CDS
07.2015 - 05.2017

Courtesy Clerk

Carrs Safeway
08.2013 - 10.2024

Mail Carrier

U.S.P.S.
05.1978 - 10.2013

Associate of Applied Science - GEOLOGY

University of Wisconsin, Madison

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