GREGORY ERMER
Appleton,WI
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Office Manager
Central States Casters
Appleton, WI
06.2010 - Current
- Withdrew components from inventory according to pick tickets.
- Assembled the final product in accordance with pick tickets.
- Packaged, weighed, and shipped the final product in accordance with purchase orders.
- Verified the contents of incoming inventory loads against shipping papers.
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles.
- Moved levers and controls that operate lifting devices, such as forklifts, lift beams, swivel-hooks, hoists, and elevating platforms, to load, unload, transport, and stack material.
- Answered customers' questions regarding products, prices, and availability.
- Emphasized product features based on analysis of customers' needs.
- Submitted orders for processing.
- Maintained friendly and professional customer interactions at all times.
- Maintained organized filing systems for documents and records, enhancing retrieval efficiency.
- Supported annual audits by providing necessary documentation and responding to inquiries from auditors.
- Conducted bank reconciliations to verify account balances, contributing to overall financial integrity.
- Trained junior staff on accounting software and procedures, fostering a collaborative work environment.
- Processed credit card payments and reconciled credit card statements for accuracy in the accounting process.
- Maintained strict confidentiality of sensitive financial data, protecting the company's integrity and the privacy rights of individuals involved.
- Reduced errors in account reconciliation through meticulous attention to detail and thorough review of transactions.
- Collaborated with team members on special projects, contributing valuable insights and problem-solving skills.
- Trained new hires on product features, sales techniques, and company policies.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Used CRM software to maintain detailed contact logs and account records.
- Mentored junior team members, providing valuable guidance on best practices for successful inside sales tactics.
- Participated in industry events and trade shows to network with prospects, gather leads, and increase brand awareness.
- Collaborated with outside sales representatives, marketing, and other departments to generate leads and close sales.
- Set up new accounts, establish customer credit, and set up payment methods.
- Facilitated smooth operations through accurate tracking of purchase orders, invoices, and payments.
- Maintained complete documentation and records of all purchasing activities.
- Ensured timely delivery of materials through effective planning and coordination with suppliers.
- Created purchase orders to monitor stock levels, verify purchase requisitions, and expedite customer orders.
- Managed risk exposure by closely monitoring supply chain disruptions and taking corrective actions as needed.
Cashier
JOANN Fabrics and Crafts
Appleton, WI
11.2019 - 12.2019
- Provide exceptional customer service by addressing inquiries and resolving issues.
- Monitor store environment to uphold cleanliness and organization standards.
- Collaborate with team members to enhance overall customer experience.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
Deli Associate
The Kroger Co.
Appleton, WI
03.2017 - 10.2019
- Prepared and sliced meats and cheeses to customer specifications.
- Maintained cleanliness and organization of deli equipment and work areas.
- Assisted customers with product selection and provided knowledgeable recommendations.
- Trained new associates on food safety standards and operational procedures.
- Collaborated with team members to efficiently complete daily tasks and consistently meet customer needs.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
Installer
Northeast Wisconsin Eagle Communications Corp.
08.2008 - 02.2010
- Ran cables and connected receivers.
- Positioned and terminated cables, wires and strapping.
- Drilled holes for wiring in wall studs, joists, ceilings and floors.
- Fed cables through access holes, roof spaces and cavity walls.
- Attached electrical and telephone wiring to properly connect components.
- Completed logs and reports according to established policies and procedures.
- Programmed and troubleshot devices following installation.
- Calibrated and monitored devices following installation.
Education
Associate of Applied Science - Forensic Science
Fox Valley Technical College
Appleton, WI05-2026
Skills
- Warehouse operations
- Inventory control
- Employee training
- Team leadership
- Physically fit
- Clear oral/written communication
- Dependable and reliable
- Self-Sufficient and Adaptable
- Safety-conscious
- Proficient in MS Office
- Fast learner
Certification
- Certified Evidence Technician -2024
- Forklift Training - Current
Timeline
Cashier
JOANN Fabrics and Crafts
11.2019 - 12.2019
Deli Associate
The Kroger Co.
03.2017 - 10.2019
Office Manager
Central States Casters
06.2010 - Current
Installer
Northeast Wisconsin Eagle Communications Corp.
08.2008 - 02.2010
Associate of Applied Science - Forensic Science
Fox Valley Technical College