Gregory Evans
Bryans Road,MD
Summary
Well rounded leader with 10 years of customer service and 4 years of management experience . Dedicated to helping others and problem solving. Obtain a position in which my communication skills combined with my problem- solving skills can be useful in serving customers. Capable of handling multiple tasks in a fast- paced environment. Able to keep customers happy and smiling while resolving their issues in the shortest time possible. Authorized to work in the US for any employer
Overview
9
9
years of professional experience
1
1
Certification
Work History
Inbound Retention Agent
Dish Services, Inc..
01.2023 - Current
- Utilized knowledge of customer experience to create specialized plans for customer retention.
- Built constructive customer relationships to improve loyalty and recommendations.
- Identified changing customer needs and adapted service strategies to meet them.
- Successfully sell DISH products and services to new and existing customers using the ability to present compelling offers and influence customer decision-making
- Effectively manage time, open to learning new methods, and looking to advance as a sales contributor
- Demonstrate the ability and resilience to bounce back from challenges and maintain focus on larger goals
- Assess each customer and their needs to offer the best value
- Transpose customer information including demographic, billing, etc.
- Provide excellent customer service, listen to the customer and ensure their satisfaction
Special Police Officer
PChange Protective Services
12.2020 - 01.2023
- Responsible for security and control of the assigned areas and the enforcement of the Authority's regulations
- 2
- Ensure the safety of personnel, employees, and guest at the facility 3
- Prevent the loss of life and property through fire, theft and vandalism
- 4
- Perform activities to protect information from unauthorized disclosure
- 5
- Patrol assigned areas to maintain order, prevent illegal activity, enforce laws, and protect the community and citizens 6
- Successfully upholds the laws, codes and policies of the State of D.C
- 7
- Patrols on foot and via motor vehicle while remaining alert at all times 8
- Ability to use good judgment and to problem solve 9
- Capacity for empathy and compassion, also for multi-tasking 10
- Ability to demonstrate courage and to take responsibility, while showing initiative and being resourceful 11
- Demonstrating assertiveness while possessing and demonstrating integrity 12
- Apprehending and transporting suspects 13
- Interviewing victims, witnesses, and suspects 14
- Gathering and logging evidence 15
- Making hourly reports of site activity
Assistant Sales Manager
Old Glory Harley Davidson
01.2019 - 09.2020
- Continually meeting or exceeding sales quotas
- Supervising and guiding the sales team as well as providing incentives to motivate staff to achieve sales targets
- Monitoring the performance of the sales team
- Building and maintaining good working relationships with customers
- Identifying opportunities and strategies to increase sales
- Regularly attending sales meetings and training sessions
- Performing all duties of the Sales Manager in cases of absence or emergency
- Closing and negotiating Pencils/Proposals
Finance Manager
Prize Auto of Waldorf
10.2017 - 12.2019
- Help customers obtain the financing they need to purchase the vehicle of their choice, closing deals, following compliance, being a problem solver
- Maintaining high levels of client satisfaction and consistent department profitability
- Maintain strong finance source relationships
- Successfully obtaining lender approvals through appropriate deal organization and strong organization skills
- Ensure 100% compliance with compliance policies and laws (Red Flag, Risk Based Disclosure, Adverse
- Action Notices, and FTC Safeguard Rules.)
- Adequate with Dealer Center, Dealer Track, CRM, Promax, Reynolds&Reynolds
- Work with Lender portals such as, CAC, Autotrakk, United Auto, Sensible Auto
- Cold calling and prospecting leads to generate business(30-50 calls daily)
Sales Associate
Auto Giants Dealership
11.2014 - 10.2017
- Accomplished 43 Vehicles sold in a month
- Cold calling and prospecting leads to generate business(30-50 calls daily)
- Greeted and actively listened to customers to uncover purchasing needs and provide recommendations based on automotive requirements
- Used consultative sales process to match customers with vehicles suiting their needs
- Demonstrated vehicle functionality and explained options, accompanied prospective customers on test drives, and explained costs associated with purchase
- Cultivated relationships with new customers to achieve sales objectives and provide insight into new products, features, and options
- Strategically negotiate with customers to close on deals and increase sales; personally, work deals, interest rates, leads, and calculate financial requirements prior to obtaining approval from dealership manager
- Qualify and follow up on internet leads regarding new and pre-owned vehicle availability, price, and options
- Maintain contact with customers via email, phone calls, and regular updates on promotional offers
- Researched new automotive releases to maintain knowledge on new products and trends
- Informed customers on associated dealer services and products such as extended warranties
- Consistently surpassed sales goal by 10% or more each month
Education
Associate Degree -
Bowie State University
Bowie, MDSuitland High School
Suitland, MDSkills
- Time Management
- Written and verbal communication
- Customer Service
- Attention to detail
- Product Knowledge
- Consistency
- Strategic Negotiations
- New and Pre-Owned Auto Sales
- Goal setting and forecasting
- Financial Management
- Sales Management
- Microsoft Office
- SUB PRIME FINANCE SPECIALIST
- Dealership experience
- Sales
- Excellent Communication
- Surveillance
- Excellent Communication
- Public relations understanding
- Witness interviews
- Crime Prevention
- File and records management
- Safety and security
Certification
- Certified Payroll Professional
- Present
- Certified Payroll Professional at Xero Academy
- Finance Manager
- Certified at FMT Academy
- Special police
- December 2020 to March 2022
Additional Information
- Paton license Handcuff license OC spray license Driver's License
Timeline
Inbound Retention Agent
Dish Services, Inc..
01.2023 - Current
Special Police Officer
PChange Protective Services
12.2020 - 01.2023
Assistant Sales Manager
Old Glory Harley Davidson
01.2019 - 09.2020
Finance Manager
Prize Auto of Waldorf
10.2017 - 12.2019
Sales Associate
Auto Giants Dealership
11.2014 - 10.2017
Associate Degree -
Bowie State University
Suitland High School
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