Senior Technical Lead and Forman
Cupertino Electric Company
San Jose, CA
01.2002 - 04.2016
- Connected with clients to identify needs and provide helpful solutions.
- Increased repeat business using great customer service, problem-solving, and conflict resolution skills.
- Provided technical support for the installation and commissioning of new equipment.
- Ran tests on newly repaired machinery and equipment to confirm proper functionality.
- Traveled to field locations to evaluate equipment and performance.
- Safely drove company's vehicle and used field automation systems.
- Trained customers on equipment after installation.
- Effectively diagnosed technical problems and resolved errors.
- Diagnosed and repaired mechanical issues according to industry standards.
- Analyzed diagnostic data from computerized systems to isolate faults or discrepancies.
- Filled out work orders, repair logs and maintenance plans to document work completed.
- Replaced faulty components such as relays, circuit boards, transistors, sensors.
- Conducted detailed analyses of customer service requests to determine root cause of problems.
- Consulted blueprints and manufacturer manuals to plan appropriate and effective repair work.
- Installed new components or replaced defective parts to restore functionality.
- Oversaw onsite and offsite maintenance, repair and installation jobs.
- Completed scheduled appointments on time to drive quality service.
- Resolved difficult customer complaints quickly and efficiently while maintaining a positive attitude.
- Kept records of parts and equipment used in projects to update inventory.