Gregory Fincher
Dalton,GA
Summary
Customer-oriented professional adept at providing high-level customer service in fast-paced environments. Skilled in resolving customer complaints, managing transactions, and ensuring guest satisfaction. Strengths include communication skills, problem-solving abilities, and adaptability to diverse situations. Previously provided impactful solutions for improving customer relations and enhancing overall guest experience.
Overview
9
9
years of professional experience
Work History
Customer Host
Walmart
Dalton, GA
07.2015 - Current
- Resolved customer complaints quickly and efficiently.
- Maintained a clean work area at all times to ensure the safety of staff and customers alike.
- Adhered to health and safety regulations at all times including proper hygiene practices.
- Interacted with customers to provide information in response to inquiries about products and services.
- Created reports summarizing customer interactions for management review.
- Fostered relationships with regular customers through friendly conversations.
- Developed positive relationships with clients through effective communication skills.
- Responded to customer complaints or concerns in a professional manner while remaining calm under pressure.
- Offered friendly greetings and assistance to incoming customers.
- Activated and deactivated item security tags.
- Arranged and organized store merchandise and supplies.
- Maintained safe and professional entry areas for positive appeal to every customer.
- Provided assistance to handicapped and disabled customers.
- Identified and reported shrink, damages and accidents to management.
- Monitored store alarms and resolved activations.
- Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
- Listened to customer needs to identify and recommend best products and services.
- Recognized security risks to properly handle situations.
- Reset store displays for special events and seasonal merchandise changes.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Maximized sales by keeping areas tidy, fully stocked and correctly priced.
- Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
- Greeted and assisted customers to foster positive experiences.
- Identified customer needs by asking questions and advising on best solutions.
Education
CNA TRAINING - CNA
CNA SCHOOL
Calhoun, GASkills
- Incident Reporting
- Risk Mitigation
- Bag inspections
- Asset Protection
- Maintaining confidentiality
- Restocking skills
- Receipt review
- Safety Monitoring
- Safety awareness
- Merchandise Inspections
- Patience and Tolerance
- Cleanliness and hygiene
- Active Listening
- Stock management
- Team building
- Self Motivation
- Adaptability and Flexibility
- Problem-Solving
- Opening and closing procedures
- Continuous Improvement
- Time management abilities
- Reliability
- Professionalism
- Teamwork and Collaboration
- Decision-Making
- Problem-solving abilities
- Multitasking
- Time Management
Affiliations
I APPRECIATE SPENDING TIME WITH MY FAMILY CHURCH AND GIVING BACK TO THE COMMINITY
Timeline
Customer Host
Walmart
07.2015 - Current
CNA TRAINING - CNA
CNA SCHOOL
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