GREGORY FLETCHER
Dayton,OH
Summary
Customer-focused professional with successful 10-year career in Customer Service. Dynamic successful applying Leadership, Problem Solving and Decision-Making in a busy business environment.
Overview
12
12
years of professional experience
Work History
Medical Scheduler
Kettering Health Network
09.2023 - Current
- Answered phone calls and messages for scheduling appointments, and handling patient inquiries.
- Maintained confidentiality of patient information to comply with HIPAA regulations and protect patient privacy.
- Verified insurance coverage and eligibility for medical services prior to scheduling appointments to prevent billing issues.
Collections Specialist
Discover Financial
10.2022 - 08.2023
- Counseled debtors on payment options and arranged installment agreements.
- Processed payments and applied to customer balances.
- Discussed options with delinquent clients in terms of proposed solutions
- Worked in call center environment handling manual and automatically dialed outbound calls.
Billing Representative
Spectrum
03.2022 - 10.2022
- Reviewed and solved account and billing discrepancies.
- Assessed accounts for payment status and reached out to customers.
- Identified, researched and resolved billing variances to maintain system accuracy and currency.
Corporate Consumer Relations, Social Media
Synchrony Financial
04.2016 - 01.2022
- Respond to customer inquiries via Facebook, Twitter, and Instagram
- Via Outbound calling contact account holders, verify account activity and resolve escalated complaints
- Coach representatives to help them reach site goals
- Assist representatives with calls to de-escalate the customer
- Review purchases and make outbound calls to verify transaction activity to reduce fraud and business loss
Office Assistant
Ross Dress For Less
10.2019 - 10.2021
- Provided clerical support, addressing routine and special requirements.
- Leveraged accounting software to manage expenses and keep track of finances.
- Executed record filing system to improve document organization and management.
Assistant Store Manager, Hardlines
K-Mart
03.2014 - 07.2016
- Resolve all customer complaints in a professional manner while prioritizing customer satisfaction
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
Consultative Sales- Home Improvement
Sears
06.2012 - 01.2014
- Presented and sold home improvement supplies.
- Helped in office when coverage was needed.
- Stocked and replenished merchandise according planogram layouts.
- Awarded Best of Blue for Month of April 2013.
Education
Associate of Arts - Business Management
Clark State Community College
DaytonSkills
- Expert Level in Microsoft Word, Excel, Powerpoint, and Outlook
- Technology Courses Taken In College
- Coding
- Computer proficiency
Timeline
Medical Scheduler
Kettering Health Network
09.2023 - Current
Collections Specialist
Discover Financial
10.2022 - 08.2023
Billing Representative
Spectrum
03.2022 - 10.2022
Office Assistant
Ross Dress For Less
10.2019 - 10.2021
Corporate Consumer Relations, Social Media
Synchrony Financial
04.2016 - 01.2022
Assistant Store Manager, Hardlines
K-Mart
03.2014 - 07.2016
Consultative Sales- Home Improvement
Sears
06.2012 - 01.2014
Associate of Arts - Business Management
Clark State Community College
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