Microsoft Visio
Gregory Foster
Collection Specialist & Escrow Analyst
Charlotte,NC
Summary
Driven finance and banking professional effective at analyzing and maximizing on financial opportunities while exceeding individual performance goals. Community reputation for industry knowledge, and high levels of integrity in loan processing looking to further career in a data oriented direction.
Overview
14
14
years of professional experience
8
8
years of post-secondary education
2
2
Languages
Work History
Student
Belmont Abbey College Inc
01.2017 - Current
- Enrolled as full-time student to achieve goal of transitioning into a corporate business management role
- Maintained full-time status while re-entering work force in 2019 to bolster work history.
Claim Specialist
Project Resources Group
01.2024 - 01.2025
- Reduced overhead costs, implemented digital filing system that expedited claim retrieval and processing.
- Liaised with insurance carriers on a regular basis to facilitate prompt resolution of outstanding claims, fostering strong professional relationships.
- Identified fraudulent activity through meticulous analysis of claim data, protecting company resources from potential losses.
- Collaborated closely with adjusters to ensure accurate, fair, and timely claims settlements for all involved parties.
Collections Specialist & Escrow Analyst
RoundPoint Mortgage
02.2021 - 09.2022
- Performed, researched, and analyzed complex financial analysis of client accounts to find best options within federal and state guidelines.
- Fundamental in development and Visio process mapping of escrow processes in line with federal regulations
- Created and collected documents such as affidavits, modifications, and forbearance agreements, and made portfolios for collections accounts within scope of document governance.
- Achieved performance goals on consistent basis.
- Prepared and submitted reports and monthly financial statements.
- Developed spreadsheet models for diverse projects and analysis.
- Used skip tracing analysis and other techniques to locate debtors.
- Handled high urgency matters for escrow, foreclosure, loss draft, customer service, loss mitigation and Bankruptcy departments.
- Monitored accounts for compliance with established payment plans and flagged non-compliances.
Collections Specialist
IQor Inc
01.2019 - 01.2021
- Developed and deepened client relationship between electric grid providers and business stakeholders to cement profitable partnerships.
- Advanced use of Salesforce and billing software applications to effectively help customers with their needs
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates
- Enhanced productivity levels by anticipating needs and delivering outstanding support
- Assisted customers by listening closely, finding solutions to problems and making recommendations based on extensive product knowledge
- Delivered exceptional customer service on all calls while maintaining calm and professional demeanor in challenging circumstances
- Set up drafts and processed immediate payments after conducting thorough research and analysis of account
- Helped clients create payoff plans for various types of utility debt across multiple states and differing legal requirements.
Assistant General Manager
Dollar General
01.2016 - 01.2017
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand
- Supervised ten employees in retail store environment
- Established and updated work schedules to account for changing staff levels and expected workloads
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
Shift Supervisor
McDonald's
01.2011 - 01.2016
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness
- Assessed new employee skills and strengths to provide customized training
- Kept orderly and accurate accounting records by monitoring sales documentation
- Reduced employee turnover with hands-on leadership and coaching
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets
- Conducted routine inspections of incoming materials to check quality and compliance with established product specifications
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Education
Bachelor of Arts - Business Management
Belmont Abbey College
Belmont, NC 01.2017 - Current
Skills
- Process Mapping
Analytic Reporting
Project Management
Financial Analysis
Process Development
Staff Management
Software
Salesforce
Oracle PL/SQL
MS Excel
Alteryx
MS Office
SAP ERP Systems
Timeline
Claim Specialist
Project Resources Group
01.2024 - 01.2025
Collections Specialist & Escrow Analyst
RoundPoint Mortgage
02.2021 - 09.2022
Collections Specialist
IQor Inc
01.2019 - 01.2021
Student
Belmont Abbey College Inc
01.2017 - Current
Bachelor of Arts - Business Management
Belmont Abbey College
01.2017 - Current
Assistant General Manager
Dollar General
01.2016 - 01.2017
Shift Supervisor
McDonald's
01.2011 - 01.2016
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