Gregory Frierson
Antioch,TN
Summary
Highly motivated and forward-thinking professional with a deep passion for technology and thrive in a team leadership role. Comprehensive knowledge of IT infrastructure and project management, including network administration and system integration, bringing a unique perspective to the table. Unwavering commitment to utilizing skills to streamline operations and drive organizational efficiency.
Overview
11
11
years of professional experience
1
1
Certification
Work History
IT Infrastructure Manager
Plastic Omnium Lighting
08.2022 - 09.2024
- Spearhead the strategic operational and oversight management of IT infrastructure across six sites, managing assets worth over $10 million
- Managed a staff of 3 (Systems/admin, Network/admin, help desk)
- Managed network infrastructure across multiple data centers
- Managed ServiceNow – Helpdesk, SLAs, ITIL, compliance, complaints, Zendesk, Teams
- Support application software: SolidWorks, Catia, M365, AutoCAD…
- Vendor management and procurement: licenses, subscriptions, negotiation, review
- Palo Alto and Cisco/Meraki network designs and implementations management
- Asset manager: Intune, M365, Dell Case, PowerBI, MDM, SSO
- Senior Administrator: ServiceNow, Topid, Teams, M365, Azure, VMware, Meraki, Palo Alto
- Implemented the M365 migration and domain migration for three thousand users with 98% uptime
- Managed iCloud solutions: Sophos, VMware, SAP, Dell, HP, Azure, Meraki, Palo Alto, Zscaler, Forescout, SD-WAN
- Champion innovative projects such as end-of-life equipment and network migration
- Enhanced team performance through coaching, mentoring, and providing professional development opportunities for staff members.
- Developed comprehensive disaster recovery plans, ensuring business continuity during critical events.
Regional IT ServiceDesk Manager
Johnson Electric
03.2021 - 08.2022
- Managed the technology needs of the Americas region which includes four countries (8 manufacturing sites)
- Lead a resolute team of 12 IT professionals, driving initiatives that enhance system efficiency and security
- Collaborated in cross-functional teams to conduct infrastructure upgrades, SOC, resulting in an increase of network efficiency
- Vendor management and procurement: licenses, subscriptions, negotiation, review
- Directed and created a centralized help desk team using CA ServiceDesk and ServiceNow
- Identified innovative technologies that improved operations and managed teams to evaluate new products before introducing them into the workplace
- Managed IT projects such as: M365 migration, server patching, SOC compliance, and manufacturing line changes
- Provided data and reporting of KPI's and trends to other departments, weekly, monthly, and as needed
- Coached and monitored IT team to improve SLAs and network efficiency
- Met with cross functional teams weekly to align Americas region with multiple global initiatives
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
Network Administrator
Johnson Electric
12.2019 - 03.2021
- Performed network monitoring and analysis, performance tuning, troubleshooting, and escalating issues, including initiative-taking problem resolution and complex problem analysis as necessary, to maintain network performance to meet user demand
- Reduced operational risks and improved the availability of the network by ensuring access, monitoring, control, evaluation, and documentation of all network practices were maintained and adhered to
- Developed, maintained, and performed operational procedures and ensured operational tasks were performed reliably and consistently to reduce the risk of unplanned outages
- Evaluated cisco network hardware and software solutions and monitor the market for emerging Technology
- Ensured required controls are adhered without compromising responsiveness and availability
- Provided setup and support for teleworkers at multiple locations, as well as router configuration, hardware setup and VOIP configuration
- Provided complex 2nd and 3rd-level technical client support via telephone, email, and remote support
- Reduced downtime with proactive identification and resolution of IT issues.
- Maximized uptime by performing routine maintenance on servers, switches, routers, and other networking equipment.
- Facilitated seamless migrations to new platforms with thorough planning, testing, and execution of data transfers.
- Spearheaded infrastructure projects from inception to completion, ensuring timely delivery within budget constraints.
Sr. Network Administrator
Eyecare Plus
06.2018 - 12.2019
- Reduced operational risks and improved the availability of the network by ensuring access, monitoring, control, evaluation, and documentation of all network practices were maintained and adhered to
- Evaluated new network hardware and software solutions and monitored the market for emerging technology
- Ensured required controls are adhered without compromising responsiveness and availability
- Maintained all servers, workstations, virtual machines, printers, patches, and all software applications
- Managed Meraki network
- Managed Zendesk ticketing system
- Implemented corrective plans of action for network availability and latency.
- Established network specifications and analyzed workflow, access, information, and security requirements.
- Designed secure VPN solutions, enabling remote access for employees without compromising data integrity.
- Spearheaded the migration of legacy systems to a virtualized environment, ensuring minimal disruption to daily operations.
Sr. Network Administrator
AdvanceMed
08.2016 - 06.2018
- Manage three team members, three hundred users, and is responsible for managing and maintaining the organization’s ICT network and evaluating new network hardware and software
- Reduced operational risks and improved the availability of the network
- Maintained all servers, workstations, virtual machines, printers, patches, and all software applications
- Managed and coached the help desk team, evaluated performance, managed/negotiated SLAs, and responded to escalations/requests
- Ensure customer service is timely and accurate daily
- Recruit, Train, and Onboard all new employees
- Implemented capacity planning measures, anticipating future growth demands and proactively updating equipment as needed.
- Collaborated with cross-functional teams to develop comprehensive project plans for large-scale network initiatives.
- Championed change management efforts related to technology updates or policy revisions, facilitating smooth transitions throughout the organization.
Application Systems Analyst
TennCare (KEPRO)
06.2013 - 08.2016
- Provided helpdesk and remote support and on-site technical training for team members and clients
- Identified, tracked, reported, and resolved issues or problems in a timely manner
- Initiated system modifications, application design changes, system expansions, and new systems releases
- Created and executed ad-hoc queries
- Updated, created, and designed SQL scripts for templates used by TennCare
- Implemented data migration strategies, ensuring seamless integration between legacy systems and new applications.
- Developed custom scripts to automate repetitive tasks, increasing team efficiency and reducing manual effort.
- Supported end-users by addressing technical concerns, providing prompt resolutions, and contributing to overall satisfaction levels.
Education
Master of Arts (MA) - Mental Health Counseling
Argosy University
Nashville, TN09.2013
Bachelor of Arts (BA) - Management of Human Resources
Trevecca Nazarene
Nashville, TN05.2008
Skills
- LAN/ WAN
- Group Policy
- Networking
- Training
- ITIL
- Active Directory
- Patch panel
- Customer Service
- Switches
- Router
- Cat 5
- Cat 6
- Linux
- IT Project Management
- Windows 98
- Windows 10
- Microsoft Office
- Ghost Imaging
- Microsoft Servers
- Manufacturing
- Zebra Printers
- ERP
- SAP
- MES
- Forescout
- Transact SQL
- AD Hoc Queries
- Communication
- Citrix
- Objects XI
- POS
- AS400
- Vendor Management
- Contract procurement
- Microsoft Frontpage
- Troubleshooting
- Problem Solving
- Symantec
- PC Anywhere
- Helpdesk
- RAdmin
- Microsoft Excel
- Microsoft Outlook
- Microsoft Word
- Remedy
- SQL Server 2012
- Domain migration
- CA Servicedesk
- ServiceNow
- Remote support
- ServiceDesk
- Heat
- Novell
- Lotus Notes
- Office Communicator
- Cybersecurity
- Intune
- IPhone
- Pilot
- M365
- SSO
- Windows 7
- Windows NT
- MAC IOS
- Dra
- Adobe
- ERAS
- Employee management
- Budget management
- DameWare
- Visio
- Visual Studio
- Microsoft Project
- Microsoft Teams
- VMware
- Hyper-V
- WAVE
- SDLC
- M365 fundamentals
- Microsoft Exchange
- Azure
- Microsoft SharePoint
- KBOX
- SolidWorks
- AutoCAD
- TrendMicro
- Salesforce
- BlackBerry
- Change Management
- Service Level Agreement
- NetIQ
- Palo Alto
- Meraki
- Cisco
- Call center
- Data Center
- Wireless
- Technical Writing
- VOIP
- IVR
- File Tracker
- Malwarebytes
- SOC / NOC
- AnyConnect
- End User Training
- EMR
- Programming
- VBA
- Patch Management
- SSRS
- Leadership
- Team Management
- Project Management
- Qualys
- Secure Zip
- Unidesk
- SolarWinds
- Eyefinity HER
- VSphere
- Windows 11
- Juniper
- VPN
- Virtual administration
- People skills
- Zscaler
- Resourceful
- SDWAN
- Relational building skills
- Verbal communication skills
- Catia
- Problem-solving
- Time management
- Network troubleshooting
- Routing protocols expertise
- Software implementation
- Team leadership
- System administration
- Network access control
- Application integration
- IT asset management
- IT budgeting
- Hardware troubleshooting
- Problem diagnosis
- Data center management
- Application support
- Telecommunications
- Incident management
- Backup and recovery
- Discharge planning
- Server administration
- ITIL framework
- Software deployment
- IT security management
- Disaster recovery
- Information security
- Network architecture
- Virtualization technologies
- Configuration management
- Computer system design
Certification
ITIL Foundations 2008
Languages
English
Native or Bilingual
Timeline
IT Infrastructure Manager
Plastic Omnium Lighting
08.2022 - 09.2024
Regional IT ServiceDesk Manager
Johnson Electric
03.2021 - 08.2022
Network Administrator
Johnson Electric
12.2019 - 03.2021
Sr. Network Administrator
Eyecare Plus
06.2018 - 12.2019
Sr. Network Administrator
AdvanceMed
08.2016 - 06.2018
Application Systems Analyst
TennCare (KEPRO)
06.2013 - 08.2016
Bachelor of Arts (BA) - Management of Human Resources
Trevecca Nazarene
ITIL Foundations 2008
Master of Arts (MA) - Mental Health Counseling
Argosy University
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