Gregory Gaddini
Colorado Springs,CO
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Dispatcher
Rocky Mountain Health Care Services
Colorado Springs, CO
06.2023 - Current
- Prepared daily work and run schedules.
- Optimized delivery routes, taking into account traffic, road conditions and other factors.
- Checked paperwork prior to dispatching crew members to maintain accuracy.
- Provided customers contacting call center with exceptional service and support.
- Oversaw scheduled routes to ensure appropriate coverage by delivery drivers.
- Scheduled preventive maintenance for fleet vehicles in order to minimize downtime.
- Effectively resolved complaints by working closely with customers.
- Provided support to drivers in regards to directions, paperwork.
- Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
- Supervised driver dispatching, route planning and vehicle tracking for over 30 drivers.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Assigned drivers to appropriate routes based on customer needs.
- Participated in team meetings discussing changes in procedures or processes.
- Identified locations and needs of callers to accurately send assistance.
- Utilized various software systems to facilitate movement, planning and scheduling.
- Recognized by management for providing exceptional customer service.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Dispatcher
Phil Long Ford Of Motor City
Colorado Springs, CO
03.2016 - 06.2023
- Prepared daily work and run schedules.
- Developed strategies for improving efficiency within the dispatch department.
- Monitored changes in delivery schedule and communicated changes to customers.
- Scheduled or dispatched workers, equipment or service vehicles to locations using radios or telephones.
- Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
- Leveraged GPS devices and computer programs to plan routes, update customers or advise drivers about upcoming issues.
- Supervised driver dispatching, route planning and vehicle tracking for over 10 drivers.
- Dispatched drivers to meet daily delivery needs for company customers.
- Assigned drivers to appropriate routes based on customer needs.
- Managed daily delivery and work schedules to maximize coverage.
- Utilized various software systems to facilitate movement, planning and scheduling.
- Tracked vehicles using GPS technology and provided real-time status updates as needed.
- Maintained current knowledge of personnel in field and completed deliveries or delays.
- Delivered products to customer locations on time.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Completed day-to-day duties accurately and efficiently.
- Prioritized and organized tasks to efficiently accomplish service goals.
Customer Service Representative
Alorica
Tampa, FL
04.2013 - 09.2015
- Consulted with customers to resolve service and billing issues.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Developed strong relationships with customers by providing personalized assistance and support.
- Developed strong customer relationships to encourage repeat business.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Used proven techniques to de-escalate angry customers during telephone interactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered customer inquiries and provided accurate information regarding products and services.
Supply Clerk
ITT Systems Division
Doha, Qatar
04.2006 - 06.2010
- Unpacked and examined incoming shipments to confirm consistency with records and routed materials to appropriate department.
- Processed incoming orders for supplies and equipment, including verifying accuracy of items received.
- Streamlined and monitored HAZMAT program by monitoring inventory and ordering supplies.
- Requisitioned and stored shipping materials and supplies to maintain inventory of stock.
- Performed regular cycle counts to verify accuracy of inventory data in the computer system.
- Checked stock received against written requisition to confirm order accuracy.
- Reorganized warehouse, optimizing space and increasing productivity among staff members.
- Delivered or routed materials to departments using handtruck, conveyor or sorting bins.
- Operated lift and hand trucks to transfer materials to and from target areas.
- Received, labeled and stored incoming products in the appropriate locations within the warehouse.
- Organized warehouse storage areas for efficient retrieval of materials.
- Delivered products to customer locations on time.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Education
High School Diploma -
Dobson High School
Mesa, AZ06-1989
Some College (No Degree) - Business Management
Denver Technical College
Colorado Springs, COSkills
- Schedule Management
- Customer Relations
- Data Entry
- Work Order Management
- Call Management
- Complaint Resolution
- Microsoft Office Suite
- Typing Proficiency
- Professional Telephone Demeanor
Certification
- Forklift Certified
References
References available upon request.
Timeline
Dispatcher
Rocky Mountain Health Care Services
06.2023 - Current
Dispatcher
Phil Long Ford Of Motor City
03.2016 - 06.2023
Customer Service Representative
Alorica
04.2013 - 09.2015
Supply Clerk
ITT Systems Division
04.2006 - 06.2010
High School Diploma -
Dobson High School
Some College (No Degree) - Business Management
Denver Technical College
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