Gregory Galloway
Boerne
Summary
With a proven track record at Bexar County Sheriff's Office, I excel in high-pressure environments, demonstrating exceptional situational awareness and critical thinking. My expertise in computer-aided dispatching and ability to foster teamwork have significantly improved emergency response times, showcasing my dedication to public safety and effective crisis management.
Professional with strong background in emergency response and communication, adept at managing high-stress situations effectively. Skilled in operating dispatch systems, handling multiple tasks with precision, and maintaining clear, calm communication. Dependable team player focused on collaboration and adaptability, ensuring seamless operations and optimal outcomes in rapidly changing environments. Valued for problem-solving abilities, quick decision-making, and unwavering commitment to public safety.
Emergency communications professional with robust background in handling crisis situations and coordinating emergency responses. Known for reliability and adaptability in fast-paced environments. Excels in teamwork and maintaining calm under pressure, with strong skills in multitasking and problem-solving.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
24
24
years of professional experience
Work History
911 Emergency Dispatcher
Bexar County Sheriff's Office
08.2018 - Current
- Managed multiple communication channels simultaneously, including telephone lines, radio frequencies, and computer-aided dispatch systems for effective coordination among emergency units.
- Maintained high levels of situational awareness during emergency situations, allowing for quick adjustments and accurate updates to responding units as needed.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Handled challenging caller interactions professionally while remaining empathetic to individuals experiencing distress or panic during emergencies.
- Mitigated potential risks during crisis situations by calmly gathering pertinent information from callers and relaying it accurately to responding units.
- Provided critical assistance to callers experiencing medical emergencies by offering pre-arrival instructions until help arrived on scene.
- Improved response times by efficiently prioritizing emergency calls and dispatching appropriate resources.
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
- Enhanced communication between first responders and callers by providing clear, concise information during high-stress situations.
- Read system maps and caller information, and documented details in system.
Assistant Football Coach /Assistant Baseball Coach
Geneva School Of Boerne
08.2015 - Current
- Managed equipment inventory and maintenance, providing a safe environment for players during practice and games.
- Scouted opposing teams to help build effective gameplay strategies.
- Assisted head coach in recruiting talented players, resulting in a stronger roster.
- Improved player skills through personalized training sessions tailored to individual needs.
- Collaborated with coaching staff to develop innovative playbooks, keeping opponents off balance.
- Implemented successful training and conditioning programs to elevate players' physical abilities and stamina.
- Fostered positive relationships with athletes, promoting teamwork and good sportsmanship.
- Enforced team rules fairly to eliminate unsafe practices and unauthorized behaviors.
- Maintained positive community and parent relations to build strong athletic support networks.
- Counseled players dealing with academic and personal problems to help find resolutions and restore team balance.
- Promoted a culture of respect within the team by modeling professional behavior both on and off the field.
911 Emergency Dispatcher
Converse Police Department
05.2016 - 08.2018
- Managed multiple communication channels simultaneously, including telephone lines, radio frequencies, and computer-aided dispatch systems for effective coordination among emergency units.
- Maintained high levels of situational awareness during emergency situations, allowing for quick adjustments and accurate updates to responding units as needed.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Handled challenging caller interactions professionally while remaining empathetic to individuals experiencing distress or panic during emergencies.
- Mitigated potential risks during crisis situations by calmly gathering pertinent information from callers and relaying it accurately to responding units.
- Provided critical assistance to callers experiencing medical emergencies by offering pre-arrival instructions until help arrived on scene.
- Developed strong relationships with first responder teams through regular communication and mutual respect during emergency situations.
- Improved response times by efficiently prioritizing emergency calls and dispatching appropriate resources.
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
- Enhanced communication between first responders and callers by providing clear, concise information during high-stress situations.
- Increased dispatcher efficiency with thorough knowledge of jurisdictional geography, ensuring optimal routing for first responders.
Pre-Load Supervisor
UPS
08.2013 - 08.2016
- Enhanced team performance by conducting regular training sessions, setting clear expectations, and providing constructive feedback.
- Optimized loading methods to maximize trailer space utilization while maintaining package integrity during transit.
- Implemented safety protocols to maintain a secure workplace, reducing workplace accidents significantly.
- Developed strong relationships with drivers to facilitate smooth handoffs of packages between shifts.
- Budget management responsibilities included monitoring expenses, validating invoices, and approving purchase orders within allocated limits.
- Initiated cost-saving measures by identifying inefficiencies within the facility''s operations and implementing solutions that reduced overhead without compromising quality or timeliness of deliveries.
Patrol Officer /Law Enforcement K-9 Police Officer
City Of San Antonio
01.2006 - 03.2014
- Prepared detailed reports documenting daily patrols, incidents encountered, and actions taken during shifts.
- Arrested suspects with appropriate use of force, following departmental guidelines and legal procedures.
- Investigated incidents and crimes, collected evidence, and recorded witness statements.
- Enhanced public safety by patrolling assigned areas and responding to emergency situations promptly.
- Handled crisis situations effectively by utilizing strong communication skills, de-escalation techniques, and sound judgment under pressure.
- Provided assistance to citizens in need, including medical emergencies or vehicle breakdowns, demonstrating compassion and professionalism at all times.
- Patrolled designated areas in patrol vehicle and on foot to identify security and safety issues.
- Conducted traffic stops, issuing citations or warnings when necessary to maintain order on the roads.
- Collaborated with fellow officers for efficient crime prevention and response efforts.
- Participated in specialized training sessions to enhance skills in areas such as firearms proficiency, self-defense tactics, and crisis intervention techniques.
- Investigated suspicious activities, deterring potential criminal behavior and maintaining community security.
- Testified in court cases as needed, providing clear and concise accounts of events witnessed or investigated.
- Assisted in accident investigations, providing support to those involved and ensuring accurate documentation of events.
- Monitored crowded public areas and events to mitigate risk and promote safety.
- Conducted thorough searches of individuals or vehicles when required by departmental policies or legal procedures, preserving evidence for potential prosecution purposes.
- Coordinated with other law enforcement agencies during joint operations or investigations to ensure efficient communication and teamwork.
- Developed positive relationships within the community through outreach programs and regular interaction with citizens.
- Served as a field training officer for new recruits – sharing knowledge gained from experience on patrol-helping them excel in their roles.
- Identified and addressed potential hazards within the community – conducting regular checks and making necessary recommendations to mitigate risks.
Patrol Deputy Sheriff /Adult Detention Officer
Kerr County Sheriff's Department
01.2001 - 03.2004
- Enhanced community safety by conducting regular patrols and responding to emergency calls promptly.
- Delivered exceptional service when interacting with citizens from diverse backgrounds fostering positive relationships between the sheriff''s office and community members.
- Supported traffic control efforts by enforcing traffic laws, issuing citations when necessary, and investigating accidents thoroughly.
- Ensured accurate documentation of crime reports, witness statements, and evidence collected at scenes for successful case resolutions.
- Provided testimony in court proceedings as needed, presenting clear and concise information on case details.
- Performed security checks on businesses and residences within assigned area to deter potential criminal activity.
- Increased public trust by engaging with community members during patrol shifts and addressing their concerns.
- Assisted in the arrest of suspects through effective communication, coordination, and teamwork with other law enforcement officers.
- Demonstrated strong decision-making skills under pressure situations resulting in favorable outcomes.
- Handled various types of calls including domestic disputes, property crimes, disturbances involving weapons or narcotics.
- Patrolled designated areas in patrol vehicle and on foot to identify security and safety issues.
- Responded to emergency calls to provide assistance to citizens in need.
- Utilized clear communication and interpersonal skills to build relationships with citizens.
Education
Associate of Science - Criminal Justice
Sul Ross State University
Alpine, TXHigh School Diploma -
Kerrville Tivy High School
Kerrville, TX05-1996
Skills
- Patience and tolerance
- Memory retention
- Prioritization
- Situational awareness
- Information gathering
- Assertiveness
- Problem-solving
- Critical thinking
- Works Well Under Pressure
- Teamwork and collaboration
- Active listening
- Stress tolerance
- Information intake
- Data entry proficiency
- Decision-making
- Map reading skills
- Call management
- Crisis management
- Information documentation
- Map reading
- Emergency medical instruction
- Computer-aided dispatching
- Police and fire procedures
- EMS dispatch
- Basic life support
- Verbal and written communication
- Police department procedures
- Computer-based dispatch systems
- Multitasking and prioritization
- Prioritizing situations
- Telephone etiquette
- CPR and first aid
- Law enforcement collaboration
- Good judgment
- Documentation
- 911 system information databases
- NCIC database
- Unit dispatch
- Communications training officer (CTO)
- Information security
- Emergency medical dispatch (EMD)
- Providing clear directions
- Public safety telecommunicator (PST)
- Team leadership
Timeline
911 Emergency Dispatcher
Bexar County Sheriff's Office
08.2018 - Current
911 Emergency Dispatcher
Converse Police Department
05.2016 - 08.2018
Assistant Football Coach /Assistant Baseball Coach
Geneva School Of Boerne
08.2015 - Current
Pre-Load Supervisor
UPS
08.2013 - 08.2016
Patrol Officer /Law Enforcement K-9 Police Officer
City Of San Antonio
01.2006 - 03.2014
Patrol Deputy Sheriff /Adult Detention Officer
Kerr County Sheriff's Department
01.2001 - 03.2004
Associate of Science - Criminal Justice
Sul Ross State University
High School Diploma -
Kerrville Tivy High School
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