Gregory Garant
Wisconsin Dells,WI
Summary
Experienced with delivering strategic consulting services to enhance client business operations. Utilizes in-depth industry knowledge and analytical skills to identify and implement effective solutions. Track record of building strong client relationships and driving measurable results.
Overview
9
9
years of professional experience
Work History
Marketing and Customer Engagement Consultant
Jen's Alpine Cafe & Soup Kitchen
03.2024 - Current
- Reinvigorate the restaurants digital strategy, leveraging cutting-edge technologies to enhance online presence and customer interaction.
- Gather, organize and input information into digital database.
- Create and schedule over 40 social media posts per month, optimized for maximum impact
- Devised and implemented processes and procedures to streamline operations.
Performance Manager - Major Accounts
Dealer Inspire
05.2021 - 04.2022
- Maintain book of business of over 45 car dealerships within Major Accounts.
- Analyze data from Google Analytics, AdWords and SEM Rush and provide insights and recommendations to clients.
- Coordinate communication between 15 departments, ensuring positive customer experience.
- Evaluate and prioritize requests, issues and projects on regular basis to ensure completion within SLA guidelines.
- Create, deliver and speak to reporting at dealership and corporate level.
- 95% client retention rate average
Performance Manager - Regional
Dealer Inspire
09.2018 - 05.2021
- Maintain a 50+ dealership book of business.
- Deliver insights and recommendations based of analysis of data provided by Google Analytics, AdWords, SEM Rush and Google Data Studio.
- Oversee the launch of 18 email campaigns across 9 dealerships each month.
- Product expert for email marketing services, serving as a liaison between the Client Servies and Email Marketing teams.
- Stay informed on consumer trends, digital marketing and automotive news.
- 90% client retention rate average
Channel/Direct Account Manager
Cars.com
07.2015 - 09.2018
- Consult and provide technical support to 9 sales reps and over 300 car dealerships to improve sales and client retention.
- Lead the L.A. Times Account Management team by improving processes and overall communication with the sales team.
- Work with multiple teams within operations to improve interdepartmental processes.
- Assist with peer development and motivation via power hours, team contests and coaching.
- Point person for the Los Angeles market transition from an affiliate market to a direct market.
- 90% client retention rate average
Education
Bachelor of Arts - Psychology
Southern Illinois University, Carbondale
Carbondale, IL05-2009
Skills
- Problem-Solving
- Attention to Detail
- Team Leadership & Development
- Client Relationships
- MS Office
- Issue Resolution
- Strategic Planning
- Customer Relationship Management
Timeline
Marketing and Customer Engagement Consultant
Jen's Alpine Cafe & Soup Kitchen
03.2024 - Current
Performance Manager - Major Accounts
Dealer Inspire
05.2021 - 04.2022
Performance Manager - Regional
Dealer Inspire
09.2018 - 05.2021
Channel/Direct Account Manager
Cars.com
07.2015 - 09.2018
Bachelor of Arts - Psychology
Southern Illinois University, Carbondale
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