Gregory Garrett
Oxford,MI
Summary
Dynamic Senior Business Executive at Comcast with a proven track record in client relationship management and promotional strategy development. Enhanced sales revenue through innovative sales strategies and process improvements. Adept at conflict resolution and team leadership, fostering strong relationships that drive team success and customer satisfaction.
Overview
13
13
years of professional experience
Work History
Senior Business Executive
Comcast
Royal Oak, MI
04.2023 - Current
- Built and maintained relationships with peers and upper management to drive team success.
- Answered customer inquiries regarding product features, pricing, and availability.
- Adapted sales strategies based on customer interactions and feedback to improve results.
- Provided technical support to customers regarding products and services.
- Developed and maintained strong relationships with customers to ensure repeat business.
- Built and maintained robust pipeline of qualified prospective business customers by cold calling, networking and referrals followed by cultivation of productive relationships with customers.
HVAC Lead Installer
Andy's Statewide
08.2021 - Current
- Maintained relationships with customers to better understand needs and uphold standards of service.
- Communicated quickly and accurately with supervisors about problematic sites, missed installations or other issues.
- Inspected installations to check for functionality and maintain customer satisfaction.
- Installed complete systems at new residential and business construction sites.
- Developed and executed layout and installation of electrical wiring and fixtures based on job terms and city regulations.
- Performed routine preventive maintenance on air circulation, plumbing and electrical building systems.
Managing Partner
Outback Steakhouse
08.2019 - 08.2021
- Established and implemented business procedures and process improvements.
- Analyzed and presented financial standings and cost effectiveness to other partners and investors.
- Managed restaurant scheduling, foodservice and customer service.
- Developed and administered yearly and monthly budget.
- Reduced labor costs by reworking schedules, operations standards and workflow.
- Increased revenue with successful promotional strategies and reductions in costs.
- Scheduled 30 restaurant workers daily and filled in for shifts.
- Directed strategic initiative that improved team productivity.
Kitchen Department Manager
On The Border
10.2016 - 08.2019
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling and surface cleaning.
- Checked and tested foods to verify quality and temperature.
- Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Developed strong team performance through in-depth training, disciplinary action and performance reviews.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
Server Shift Leader
Rochester Mills
01.2013 - 10.2016
- Addressed and resolved customer conflicts with managed waitstaff, verifying satisfactory outcomes for involved parties.
- Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
- Recruited and trained new waitstaff personnel, providing rapid onboarding processes to integrate additional team members quickly.
- Collaborated with kitchen staff to coordinate restaurant goals such as upselling certain items, addressing product availability issues and other communication concerns.
Server Shift Leader
On The Border
, MI
01.2012
- Cultivated warm relationships with regular customers.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Created incentive-based performance tracking systems to encourage positive and energetic service execution.
Education
Bachelor of Science - Social Work
Missouri Western State University
Saint Joseph, MO05.2004
Skills
- Promotional strategies
- Maximizing coverage
- Customer implementation
- Data Management Familiarity
- Client relationship management
- Sales strategy development
- Customer service
- Team leadership
- Conflict resolution
- Process improvement
Skills
- Sales Expertise
Timeline
Senior Business Executive
Comcast
04.2023 - Current
HVAC Lead Installer
Andy's Statewide
08.2021 - Current
Managing Partner
Outback Steakhouse
08.2019 - 08.2021
Kitchen Department Manager
On The Border
10.2016 - 08.2019
Server Shift Leader
Rochester Mills
01.2013 - 10.2016
Server Shift Leader
On The Border
01.2012
Bachelor of Science - Social Work
Missouri Western State University
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