Gregory Geczi
Melbourne,FL
Summary
Focused Sales Manager committed to motivating others and offering extensive knowledge penetrating new territories and promoting product lines. Highly effective mentor driven to assess individual and group performance to implement improvements and set goals. Determined individual with background in establishing and nurturing lucrative partnerships.
Overview
10
10
years of professional experience
3
3
Certifications
Work History
Operations Manager
Stellar Transport
Melbourne , Florida
09.2022 - Current
- Operations Managers oversee operational activities at every level of organization
- Their duties include hiring and training employees and managing quality assurance programs
- Operations manager also strategizes process improvements to ensure everyone completes their tasks on schedule
- Impacts & Results:
- Increased Communications Center efficiency by 120%
- This included training of existing personnel and removal of some personnel
- Increased Field Operations efficiency by 100%, this included removing of some personnel and focusing on hiring EMS licensed individuals, to increase professionalism and reduce patient-involved accidents
- Assisted agency in applying for EMS Licensure and meeting Florida DOH Standards
- Increased pay for existing workers, and provided EMR training for those who do not have EMS training
- Increased company revenue by 50%.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow
- Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance
- Increased profit by streamlining operations
- Identified and resolved unauthorized, unsafe or ineffective practices
Assistant Service Manager/Service Advisor
Landmark Ford
Tigard , Oregon
04.2022 - 09.2022
- Recruited to lead to underperforming advisory teams and increase booked technician time, parts sales, warranty time, and streamline team operations and flow of work
- Impact & Results:
- Increased Advisor Team Blue from 75% efficacy to 210% efficacy , exceeding quota by 200% in 2022
- Fostered robust, sustainable and streamlined workflow that increased booked time by %
- In 30 days increased blue team upsells from last place to third place.
- Demonstrated complete and unwavering commitment to customer service, adding new customers while maintaining premium service levels with existing accounts
- Worked with clients to improve life choices and maximize benefits of programs.
- Determined needed and relevant interventions based on each client's cognitive abilities and current needs.
Service Advisor
SKYLINE FORD
Salem, Oregon
05.2021 - 04.2022
- Managed daily fleet operations of Ford Service Department generating $14.2 million annually
- Impact & Results:
- Increased CSI Scores by 200%
- Increased profits in Service Drive by 125%
- Increased Fleet Program Compliance
- Ford Commercial Advisor Certified
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Suggested add-on services that would be helpful to customers and improve bottom line.
- Informed customers of service specials, completion times and service expenses to provide exemplary customer service.
- Developed estimates by costing materials, supplies and labor.
- Documented problems and corrective actions to maintain records.
- Escalated incidents to next level to remain compliant with company's standards and procedures.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
Automotive Finance and Insurance Manager
Albany CDJR Hyndai
Albany, OR
09.2020 - 05.2021
- Managed daily operations of automotive sales and finance departments increasing sales to $12.5 million annually
- Provided floor sales leadership and supervised eight associates
- Impact & Results:
- Surpassed sales goals by 22% in 2020 and 20% in 2021
- Recognized for superior performance by Chrysler
- Increased sales of fleet vehicles by 35%
- Average PVR of $2,400
- Increased warranty penetration from 10% to 82
- Handled customer complaints with relative ease by conducting research, listening carefully and taking appropriate action.
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
- Supported financial director with special projects and additional job duties.
Automotive Finance and Insurance Manager
Naples Auto Mall
Naples , FL
01.2018 - 09.2020
- Average PVR of $3,100.00
- Created opportunities in subprime financing, therefore increasing profits and penetrating underserved market
- Average warranty penetration of 70%
- Increased Service Department profits due to increased warranty penetration by 120%
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
- Handled customer complaints with relative ease by conducting research, listening carefully and taking appropriate action.
- Explained very technical financial information to applicants in easy to understand language.
Automotive Sales Consultant
Team Toyota of Princeton
Princeton , NJ
12.2016 - 01.2018
- Average of 30 cars monthly sold with average gross kept on 60% of sold vehicles
- Created new fleet opportunities and increased sales by 35%
- Trained new sales consultants
- Average CSI Score of 99.7%
- Negotiated purchase prices and explained sales, warranty and optional products.
- Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
- Drove team revenue totals by bringing in top sales numbers.
EMS Operations Supervisor
MONOC
Wall, New Jersey
07.2012 - 11.2016
- Provided leadership during Hurricane Sandy when all communications were in-operational
- Executed emergency protocols for personnel when storm surge and high tide approached shoreline
- Executed other measures as incident commander until relieved.
- Motivated and trained employees to maximize team productivity.
- Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
- Maintained excellent attendance record, consistently arriving to work on time
- Used Microsoft Word and other software tools to create documents and other communications
- Led projects and analyzed data to identify opportunities for improvement
- Created plans and communicated deadlines to complete projects on time
- Demonstrated respect, friendliness and willingness to help wherever needed
- Prepared variety of different written communications, reports and documents
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment
- Successfully maintained clean, valid driver's license and access to reliable transportation
- Participated in team-building activities to enhance working relationships
- Saved $150,000 by implementing cost-saving initiatives that addressed long-standing problems
Education
Bachelor's Degree - Business Administration
Eastern Florida State College
Melbourne 05.2025
High school diploma -
Raritan High School
Hazlet, NJ 06.2009
Skills
- Solid problem solving and communications skills
- Sales Management
- Financial acumen
- Dealership experience
- Customer service
- Negotiation
- Credit analysis
- Extensive understanding of credit and financing issues
- CDK
- Sales Activities
- Sales Tracking
- Staff Training
Certification
- CPSP - Certified Professional Sales Person
- CPSL-Certified Professional Sales Leader
- CPFS-Certified Professional Financial Services
Timeline
Operations Manager
Stellar Transport
09.2022 - Current
Assistant Service Manager/Service Advisor
Landmark Ford
04.2022 - 09.2022
Service Advisor
SKYLINE FORD
05.2021 - 04.2022
Automotive Finance and Insurance Manager
Albany CDJR Hyndai
09.2020 - 05.2021
Automotive Finance and Insurance Manager
Naples Auto Mall
01.2018 - 09.2020
Automotive Sales Consultant
Team Toyota of Princeton
12.2016 - 01.2018
EMS Operations Supervisor
MONOC
07.2012 - 11.2016
Bachelor's Degree - Business Administration
Eastern Florida State College
High school diploma -
Raritan High School
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